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St. Martin's-In-The-Pines Specialty Care Assisted Living Facility

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  2. Alabama
  3. Birmingham Assisted Living Facilities
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Overall Rating 3.5 / 5.0 ★★★★★

  • Al Rhoney
    ★★★★★ 4 months ago

    This morning, I brought my wife and 3 other very close friends of a man whose been admitted here for end-of-life care. My immediate impression was very favorable. It was clean and quiet, with no "sanitary cleaning" odor. Upon entering one of the staff saw me and asked if she could help. She told me where we had to sign in and what Suite our friend was in. As we walked to his room, his nurse introduced himself and told us a bit the kind of care he was receiving and told us he was available for any questions. Our friends room was very clean and neat. The lighting was very comfortable and welcoming. We spoke with 4 staff members besides our friends nurse. Every one of them were very pleasant and offered their help, for anything we needed. I noticed a number of "little things" that had been done to help keep our friend comfortable. Things that I'm positive are helping him remain as comfortable as possible in his condition and demonstrate a deep level of genuine caring attitude from the nurses and staff. If I ever have a need to place a family member in an end-of-life Hospice Care facility, I would not hesitate to use St. Martin's in the Pines.

  • micki082
    ★★★★★ a month ago

    EDITED!! Since posting this review, I've had a few lengthy conversations with a couple of the "head" personnel at St Martin's. We have come to a mutual agreement and I am satisfied with the outcome. I am NOT removing or changing anything in my initial review, so one must proceed with care and make sure EVERYTHING is explained to you in its entirety. ORIGINAL REVIEW: This is a LONG read, if I could rate with less than 1 star, I would, but this NEEDS to be shared!!! NEVER USE ST MARTIN'S FOR IN HOME CARE!!!!!!! I recently had to have major back surgery, and as I have no local family, I opted to use St Martin's "in home care". I have NEVER used this type of service EVER, and I must say I was COMPLETELY taken advantage of and the service was HORRENDOUS . Because, I had never used this service, I had hoped that they would understand my needs and assist me in setting this up. Oh they SET ME UP all right. TWENTY FOUR HOUR SERVICE, even while I was in the hospital for TWO weeks. The hospital did not let them do ANYTHING. (Hospital policy), so ALL they could do was SIT there, maybe assist in putting on those "stupid hospital socks" , cover me when I got chilled and uncover me when I warmed up. I had NO idea that I could PICK AND CHOOSE when I needed them. I was left with the impression that once I started their service, that I was STUCK with them until I was released by the surgeon. I KNEW that I would need help once I returned home, but NOT 3- 8 hour shifts. I was in the hospital almost 2 weeks and during that time the program manager was to set up my in home care. I informed her that I did NOT want a parade of different faces coming into my home. TWO WEEKS, she had to get a "team" put together. THIS DID NOT HAPPEN!!! When I returned home; A DIFFERENT person almost every day AND some shifts not even covered. How could I heal, if I had to STRESS every day about my care?? This is MY home, I was not capable of moving around, so I couldn't very well see what was happening around my home. The 11pm till 7 am shift was the WORST! I did NOT require anyone to WATCH me while I slept, so I PAID A LOT OF MONEY for these sitters to SLEEP, WATCH TV, AND TALK/PLAY ON THEIR CELL PHONES while I slept. I know that the sitters were supposed to be bonded/insured, BUT how did I know things weren't moving out of my house. YES, I have trust issues with strangers, but that is NOT the point. The POINT IS... The "Care At Home" program is NOT SET UP CORRECTLY, THE PROGRAM MANAGER IS OBVIOUSLY NOT WELL TRAINED IN HER DUTIES,( I heard that she hasn't been doing this long) AND I, THE CLIENT, feel TOTALLY abused and "taken for a MONEY ride". I could rant on & on, but I AM DONE!! I truly hope that this review opens up some eyes at St Martin's AND future clients.

  • Ana Cristina Reaves
    ★★★★★ 7 months ago

    The campus is so nice, and every time I visit, residents are happy and doing something. The staff that I have engaged with have been very helpful and friendly. You feel like everyone there really wants to help you and they care about the residents.

  • Jeff Williams
    ★★★★★ 11 months ago

    My Grandmother was a resident there several years ago. She received so-so care. Some of the employees were very nice and helpful, but a lot were just lazy. The woman in charge (I'll update if I can remember her name) is a liar. She would tell us what we wanted to hear, not the truth. The doctor that sees the residents is just a puppet for the the administrators. He does not look out for his patients. They sent my grandmother to the hospital for an evaluation and and once she was away, they used a loop-hole to evict her. Even though she passed the evaluation, was still independent and could function with minimal care. If you choose St Martin's, be sure to check on your loved ones often. I'm sure there are worse places out there, but there are better ones also. Note: This was several years ago so hopefully some of the same employees don't work there anymore.

  • Steven S
    ★★★★★ 5 months ago

    A very good retirement community. Clean, nice and good location.

 

Other Information

Branch 1

NameSt. Martin's-In-The-Pines Specialty Care Assisted Living Facility
CountyJefferson
Special Careyes
License TypeRegular
MedicareN/A
AdministratorKaren Glover
Fac IdP3706
OwnershipNon-Profit Corporation
Beds35
Facility TypeCongregate Specialty Care Assisted Living Facility
Street4941 Montevallo Road
CityBirmingham
StateAL
Zip35210

Branch 2

NameSt. Martins in the Pines Assisted Living Facility
Special Careno
Fac IdD3701
Beds71
Facility TypeCongregate Assisted Living Facility




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