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Regency Assisted Living

  1. Assisted Living
  2. Alabama
  3. Huntsville Assisted Living Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Anita C.
    ★★★★★ 8 months ago

    My mother was a resident in the Health Care Unit (nursing home) at Regency Retirement Village. Regency had 4 different executive administrators within a 4-year period, which is usually a red flag indicating poor management. I would not recommend Regency for dementia patients who are unable to monitor their own care. When my mother first moved to the health care unit, she was accustomed to using the toilet with assistance, but they would not assist her to the toilet when she asked. They expected her to use her diaper as a toilet. This was very demeaning for her. We, the family, had to regularly request that the staff provide routine personal hygiene care for my mother and we had to continually follow up on it. Some staff members were helpful, but too many of them were unfriendly and unwilling to communicate. We sometimes had to resort to contacting an administrator to get the appropriate care that my mom needed. There was a lot of staff turnover during the time that my mom was there. It seemed that they were understaffed on the weekends. Regency did not notify me of my mother's condition when she had pneumonia. She had a sore throat one day and when I called several times to check on her the next day, no one would return my calls. I finally had to drive to the facility to talk to a nurse. She said Mom had a chest x-ray done and that they would call me as soon as they got results. They did not call me and they did not look at the x-ray results until I called later in the day and requested that they do so. At that point, they decided she was sick enough to go to the hospital. We did not receive any condolences from Regency when my mom passed away.

  • mary e
    ★★★★★ 5 months ago

    I would not recommend Regency as a rehab facility. My 91 year old dad was a patient there. After a month of "rehab" he left there weaker than when he got there. He was admitted using a walker and left in a wheel chair. I would NEVER recommend this place to anyone.

  • Betty Kellogg
    ★★★★★ 3 years ago

    My Mom was a resident of the third floor memory care unit for 11 months. With the help of the staff, aides, and nurses on that floor she quickly adjusted to life there. She began to feel at home very soon and was content with her daily living. She was always treated with dignity. It was obvious that the staff cared about her and were kind and gentle in their approach to any issues that arose. They cared about her well-being. They were quick to notify me if any condition needed attention. In the weeks preceding her death they were especially kind and considerate. I was especially pleased with the care given to her in the last few days of her life. I would not hesitate to place another loved one in Regency.

  • Patti Hopkins
    ★★★★★ 4 years ago

    The Staff in the Offices and on the Memory Floor at Regency have made a very difficult situation easier. My Mom and her husband lived on the Independent Floor and thoroughly enjoyed their apartment. It was kept clean and the personnel from Convenience Plus were very helpful with Mom and her daily care. The dining room staff were very friendly and helpful as was anyone in the building. The maintenance staff were always helpful. We faced a difficult decision to place Mom on the Memory Floor. The staff has been extremely helpful and professional in helping my mother and our family adjust to her new surroundings. I am very picky as I am in the medical field and I could not ask for a better situation. The Memory Floor staff care for the patients like they are family. Thank you Regency!

  • Bill Allbritton
    ★★★★★ 4 years ago

    I'm an old guy who has lived at the the Regency for four years in October of 2014. In this time period I've gotten to know the place pretty well. When all is said and done, it's not a bad place to call home. The staff is made up of friendly people who seem anxious to be helpful in virtually any situation. I've found the housekeeping people to be reliable and trustworthy. Staff people are clever and persistent in their efforts to generate at least some degree of activities for amusement and entertainment in the daily lives of residents. Overall, I give the food service people good marks for courtesy and efficiency. The quality of food ranges from a usual A+ to a sometimes low "C" or even a "D" over some weekends. Getting old is the problem, of course. Even so, it's surely the best alternative. Surely, the Regency Retirement Village is as a good a place to do that as anywhere else.

 

Other Information

Branch 1

NameRegency Assisted Living
CountyMadison
Special Careno
License TypeRegular
MedicareN/A
AdministratorSteve Dean
Fac IdD4501
OwnershipCorporation
Beds63
Facility TypeCongregate Assisted Living Facility
Street2004 Max Luther Drive
CityHuntsville
StateAL
Zip35810

Branch 2

NameRegency Remembrances
Special Careyes
Fac IdP4507
Beds40
Facility TypeGroup Specialty Care Assisted Living Facility




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