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Brookdale North Chandler

  1. Assisted Living
  2. Arizona
  3. Chandler Assisted Living Facilities
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Overall Rating 2.5 / 5.0 ★★★★★

  • Molly Hines
    ★★★★★ 5 months ago

    My good friend Isabele Ezcurra had the unfortunate experience of going to Brookdale North after having major knee surgery and receiving top quality care at Mercy Hospital. She was transferred to Brookdale North with the expectation of receiving the same quality care for her post surgery recovery but from the evening she first arrived she was treated like an inconvenience and not given the necessary treatment and care that she should have; i.e. having to fend for herself, not being acknowledged, checked on, given her prescribed medication or had something as simple as her vitals taken by any staff. She was obviously concerned as the night went on into morming still no one addressing her presence and by the time the sun rose she was feeling that something was terribly wrong. Her anxiety was increasing and by late morning she was hot with a fever and felt pain going up as high as her neck and still no one came to her room after she repeatedly pushed her call button. She had to force herself up and out of bed to go find a staff member to help her and when she told the nurse she wanted to see a doctor she was verbally scolded like a child and made the decision to leave as soon as possible. She called her son who came and got her released! I will never understand how any "Care" Facility could be run in such a pathetic manner allowing Isabele to be uncared for 24 hrs. This is not acceptable! BROOKDALE GETS ZERO STARS FROM ME AND SEVERAL OTHER PEOPLE I KNOW WHO HAVE A TERRIBLE EXPERIENCE SUCH AS THIS!!

  • Megan Shultz
    ★★★★★ 11 months ago

    We cannot say enough about the staff, the care they have provided our family member and the support they shown us. Our family member loves this care community. Her health and outlook on life has dramatically improved since she moved there. If you want a care community that "cares" about your family member and provides great services, you should consider Brookdale North Chandler.

  • Isabel Rodriguez
    ★★★★★ a year ago

    This facility is hit or miss with the staff. Upon my mothers arrival they didn't have any sheets on the bed they weren't prepared. Once my mom got settled in it was on a weekend and we noticed that it took forever for my mother to get her medication or just anything she needed in general. I figured it was because of the weekend and maybe they had been short staffed. Well during the week my mom stayed there, that wasn't the case the staff always took forever. And sure some of the nurses and nursing assistants knew what they were doing but then there was a few who were a little clueless. A nurse asked my mother what medications she was on, and why she was at the facility....and I was thinking shouldn't they have known by looking at the medical history or something? Also some of the nursing staff would go against what the doctors told my mother. She had a wound on knee from surgery and the doctor had said that it should be covered and bandaged up at the time. And so a nurse or nurse assistant staff was called to get dressings and they kept telling my mother that her wound was fine without being bandaged up, even after the doctor said she needed to keep it covered. So I was a little hesitant trusting certain nursing staff. I will say I had no issues with the OT/PT staff that worked with my mother. They were on top of things and I felt confident that they gave my mother what she needed. Before placing a loved one here I would do more research to make sure this is an absolute fit. If you have options look at them first and then decide. I wish I had done that but I had no other choice. I'm glad my mother only stayed for a week and not any longer than that.

  • Malinda Siedlecki
    ★★★★★ 2 years ago

    My mom is in the assisted living building and had been for 2 years. I have never seen such staff turnaround in my life. These men and women living there finally get familiar with the care givers and then they move them. We have strict instructions for my mother and at least once a week I have to "remind" the care givers and complain at the office. Between my sister and I, we are there 4 to 6 days a week. We, the nurses and physical therapists even leave written signs by her bed and they don't follow them. They leave food on my mom's nightstand for hours, she needs assistance eating therefore just waits till someone can find time to feed her. By then the food is cold and my mom is starving. They are very short staffed. There have been multiple times where I have gone to visit my mom during the day and can't fine ANYONE! My mother's sink in her room has been leaking for 2 months. Mold started to grow underneath her sink. I had to check on the work order 3 times. Finally the head of maintenance went to look and ordered her the correct parts. It's been 2 weeks since that update and still not fixed. We are looking to move my mom now. After a year of broken promises and unreliable staff, we have had it. Oh and my mom's personal belongings disappear quite often. Do NOT send your aging mother or daughter here!!!! At least not to the Assisted Living building....Can't comment on the independent living or the Care Facility.

  • Rebecca Quinn
    ★★★★★ 2 years ago

    My Mom currently is at Brookdale North Chandler in the rehab. She is receiving excellent care and we have enjoyed several meals together. Her therapists are wonderful and the nurses/cna's are top notch. Such a friendly community, while my Mom is in therapy, they have allowed my Dad to use the putting green and horse shoe pit. I would not hesitate to recommend this community to everyone for rehab and beyond.

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL9693C
License Effective Date2015-03-01
License Expiration Date2016-02-29
Medicaid CertifiedNo




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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