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Brookdale North Chandler

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 4 weeks ago

    We cannot say enough about the staff, the care they have provided our family member and the support they shown us. Our family member loves this care community. Her health and outlook on life has dramatically improved since she moved there. If you want a care community that "cares" about your family member and provides great services, you should consider Brookdale North Chandler.

  • ★★★★★ 3 months ago

    This facility is hit or miss with the staff. Upon my mothers arrival they didn't have any sheets on the bed they weren't prepared. Once my mom got settled in it was on a weekend and we noticed that it took forever for my mother to get her medication or just anything she needed in general. I figured it was because of the weekend and maybe they had been short staffed. Well during the week my mom stayed there, that wasn't the case the staff always took forever. And sure some of the nurses and nursing assistants knew what they were doing but then there was a few who were a little clueless. A nurse asked my mother what medications she was on, and why she was at the facility....and I was thinking shouldn't they have known by looking at the medical history or something? Also some of the nursing staff would go against what the doctors told my mother. She had a wound on knee from surgery and the doctor had said that it should be covered and bandaged up at the time. And so a nurse or nurse assistant staff was called to get dressings and they kept telling my mother that her wound was fine without being bandaged up, even after the doctor said she needed to keep it covered. So I was a little hesitant trusting certain nursing staff. I will say I had no issues with the OT/PT staff that worked with my mother. They were on top of things and I felt confident that they gave my mother what she needed. Before placing a loved one here I would do more research to make sure this is an absolute fit. If you have options look at them first and then decide. I wish I had done that but I had no other choice. I'm glad my mother only stayed for a week and not any longer than that.

  • ★★★★★ a year ago

    My mom is in the assisted living building and had been for 2 years. I have never seen such staff turnaround in my life. These men and women living there finally get familiar with the care givers and then they move them. We have strict instructions for my mother and at least once a week I have to "remind" the care givers and complain at the office. Between my sister and I, we are there 4 to 6 days a week. We, the nurses and physical therapists even leave written signs by her bed and they don't follow them. They leave food on my mom's nightstand for hours, she needs assistance eating therefore just waits till someone can find time to feed her. By then the food is cold and my mom is starving. They are very short staffed. There have been multiple times where I have gone to visit my mom during the day and can't fine ANYONE! My mother's sink in her room has been leaking for 2 months. Mold started to grow underneath her sink. I had to check on the work order 3 times. Finally the head of maintenance went to look and ordered her the correct parts. It's been 2 weeks since that update and still not fixed. We are looking to move my mom now. After a year of broken promises and unreliable staff, we have had it. Oh and my mom's personal belongings disappear quite often. Do NOT send your aging mother or daughter here!!!! At least not to the Assisted Living building....Can't comment on the independent living or the Care Facility.

  • ★★★★★ 3 months ago

    Been a long term patient here for 3 years, rules and staff harsh. Wait time when in need of something anywhere from a few minutes to 1hour. Service was not the greatest, wouldn't recommend this facility for long term care if you want things done a certain way

  • ★★★★★ 10 months ago

    Awful care for my father. We were in the independent living and the assisted living with bad service and care. He fell and broke his back and they never called me, they ignored his needs, never showered him and for $4500 a month gave him a small bedroom that was more like a mental facility. The 'care' is more about medication management than anything. The turn over is bad and his phone and $1000 went missing. It's the walmart of care facilities and I would never put anyone in a Brookdale again.

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL9693C
License Effective Date2015-03-01
License Expiration Date2016-02-29
Medicaid CertifiedNo




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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