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Peaks, A Senior Living Community

  1. Assisted Living
  2. Arizona
  3. Flagstaff Assisted Living Facilities
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Overall Rating 2.5 / 5.0 ★★★★★

  • Marilyn Granados
    ★★★★★ a month ago

    The Peaks is presented as a facility in which professionals care for loved ones who suffer from Alzheimer's disease. Nothing is farther from the truth. DO NOT TAKE YOUR FAMILY MEMBER HERE IF THEY SUFFER FROM DEMENTIA!! After a professional from The Peaks visited the previous memory care facility where "Bill" was living and interviewed him and the staff that took care of him, our loved one was accepted with smiles and warmth and we happily moved him into The Peaks. Within 2 months time, he was asked to leave. The reason still remains a mystery as no staff member witnessed the event. A resident's husband who said he saw "Bill" manhandle another resident made the claim. The story is unclear and conflicting as we were told the manhandled person was walking with "Bill" and then we were told that this person was in a wheelchair. The evening the event occurred, 911 were called and we were told after the fact by a caregiver, that "Bill" scared at least 4 firefighters. "Bill" is an 83-year-old man who weighs 180lbs and must use a walker to stand. Oh... and he has Alzheimer's disease. The caregiver made this determination because she observed the firefighters backing away when "Bill" became agitated. Her advise to them was to not back away and that they must stand their ground against him. The firefighters were exhibiting professional behavior regarding an agitated demented elderly man allowing him to calm down, whereas she did not have the training to understand this Best Practice. He was then made to be taken to the ER for evaluation and was discharged several hours later. On return, he was more confused than ever. No investigation, no process, no discussion with us, the doctor from The Peaks determined he had to leave. The doctor has never met Bill. The Executive Director stated that she has a tenuous working relationship with this doctor. We heard from a caregiver that other residents and resident's families are afraid of "Bill". HIPPA violation? We observed the exact opposite response from residents and families alike. We were unable to move "Bill" immediately (we moved him within the week) and so his 83 year old wife who lives over 2 hours away was made to leave her dog home alone for two days and travel to The Peaks in order to babysit "Bill" during the day because The Peaks are understaffed. She was also made to sleep on a cot in "Bill's" room overnight in a locked memory care floor amongst other residents. Liability? On the day of the move, the staff involved was conspicuously absent. We are very happy to be rid of this facility. We have learned that all the bells and whistles and prettiness can't cover lack of training, patience and good care. Perhaps the ambiance is more for the family than the patient? Be sure to ask about the A La Carte charges. That's a whole other ball of wax. Oh, one last thing... it wasn't until "Bill" was firmly ensconced at The Peaks that we were informed that you have to provide your own toilet paper. Classy.

  • Stevie Lindemann
    ★★★★★ 11 months ago

    I used to work there about two years ago granted it's better than Haven health but the housekeeping crew were so rude and prejudiced against Americans I left they would talk about me in their language etc etc very unprofessional housekeeping crew. I have supervised before and that behavior is not tolerated

    ★★★★★ 8 months ago

    Trying to find a relative people not so helpful!!! Phone system sucks people don't answer the phones. Don't come here go to Haven's on University

  • Terriesa Selestewa
    ★★★★★ 10 months ago

    The Best dedicated caregivers in town. The company provides up to date training all year long and always accommodate staff and residents needs.

  • Mike Brandtmeier
    ★★★★★ 10 months ago

    Very good place to work. The residents, co-workers, and management appreciate the efforts of employees.


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL2532C
License Effective Date2014-08-01
License Expiration Date2015-07-31
Medicaid CertifiedNo

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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