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Brookdale North Gilbert

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Overall Rating 1.8 / 5.0 ★★★★★

    ★★★★★ 4 months ago

    I agree with Colleen -- do not put your family here ! My mother was left soaked on multiple occasions with promises that it would not happen again. Evaluations do nothing to change the care needed or given. More often than not, her dentures were not in for meals and she was improperly dressed. Supplies missing or in locked rooms when no one had a key over the weekend. Huge constant turnover of staff. Or constantly understaffed would be more appropriate. Complaints fall on deaf ears with the ED. She makes promises but never delivers or follows through, or responds to all of her emails.

  • Shannon Rye
    ★★★★★ 4 months ago

    As a former employee this place is a joke it's all about who you know higher up.....that being said it also makes your pay higher if you have family working there... I came in many times at 2pm to find my residents soaked or sitting in fecal matter, found patients in the floors bloody and when asking around no one from day shift knew a thing, are you serious how do you not know when or how this resident fell. If that's not enough to keep you away maybe the fact that there is a huge black mold problem will....they shut the entire kitchen down for weeks and fed nasty cold food to the residents and they were still eating in the facility and no one was moved either so everyone at this location has been exposed to heavy amounts of mold. I was working 12-16 hour shifts at this place and the ED is a child and does not know how to run a business.... I have also decided to seek legal representation over the way this facility treated me and the way noting is done to state regulations, not to mention all the wrongful terminations they did cause Julie and Z didn't like the employee.The week we had state it was a mad house cause nothing was done correctly...they had other ED's come in to help just so state exam could be passed and all your family's information is laying around on the daily for anyone to see I've made complaints about that with hippa as well....please be careful putting loved ones here it's no place for anyone that's loved these people are ignored, taunted, and at times ridiculed for their needs. Do not let this be your family.

  • Colleen Puckett
    ★★★★★ 9 months ago

    Do not put your loved ones here. My mother has been left wet and cold more than once. We have had to hire a caregiver to take care of her because she is not being cared for. Her property is being stolen by staff. Laundry and house keeping is completely ignored. I rarely see the promised activities. This is just her first month there. No cable for 30 days as promised. Moving mom again will absolutely be a bad situation, but that's where we are with this situation.

  • Christine Pepito
    ★★★★★ 2 months ago

  • Jaren D
    ★★★★★ 2 years ago


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL7864C
License Effective Date2015-01-01
License Expiration Date2015-12-31
Medicaid CertifiedNo

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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