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Manors At Glencroft

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  2. Arizona
  3. Glendale Assisted Living Facilities
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Overall Rating 3.2 / 5.0 ★★★★★

  • Lindsey Lacy
    ★★★★★ in the last week

    I hate to have to give even one star, but it is the lowest option... My grandmother was here at the end of her life. She suffered from dementia and our family felt that it would be best for her to have professional, around the clock care, which we could not provide any longer as untrained individuals. Boy, were we wrong. She fell and broke bones (her NECK!!) twice here, within a week. She was to remain in bed, not moving. Tell that to a dementia patient and see them remember that... There was no alarm or anything on her bed to alert anyone if she was trying to get up. The potential negligence at this facility is what I believe could have been the end for my grandmother. I am looking into our options as a family to compensate for our loss of income, time, and pain and suffering. I witnessed a nurse berate an elderly, confused male patient who was being transported to the hospital because, guess what! - he fell the night before and injured himself. A family member of mine could not bear to see this poor man so sad and confused, asking for his wife, that she walked up and spoke to him. He calmed down after that encounter. Screw this place. If you love your family member or friend, do not take them here. I don't want to see a response on this from the company saying this is "under review," because you have NO way of reviewing it without more info!!

  • Wilson Bernstein
    ★★★★★ 4 months ago

    What a sad turn of events has happened here. My family has lived in independent living in Glencroft at different times over the last 20 years. Many family and friends have trusted the skilled nursing building, Providence Place, after surgeries and when my aunt was on hospice. My aunt was brought to live on the third floor late last year and then transferred to Joshua Tree. Our witnessing of such careless and reckless nursing care brought me to call the supervisor who had just been promoted to director. Her name is Christina. She is a rude and dismissive loudmouth who interrupted us and would smirk and say "is that really what happened? Really?" As though we were lying about feces on the ground and on the shower chair before they put my aunt on it for her shower. After she was transferred to Joshua Tree we witnessed a dog peeing on the ground behind the nurses station and jumping it's front half onto the desk. This was a 50-60lbs dog they let wander the unit with vulnerable adults! When I asked them why they let the dog do that the nurse shrugged and said, "it's the Director of Nursing's dog." During visits we would witness Christina come into the unit and yell at the nursing staff and point her fingers in their face and jump on them if they spoke. I have never seen such awful care and wretched management. This care center has seen much better days and has fallen so fast, it wasn't like this last winter when my dad was there after his surgery. We have moved our aunt out of your care, thank you for making this decision easy!

  • Camey Whalen
    ★★★★★ 6 months ago

    What is going on with Glencroft? First Jose left then Amanda, now the water is contaminated?? They are serving the residents on paper plates and plastic knives and forks and giving them bottle water to drink. What is going on, are they bathing the residents? How can they possibly be taking proper care of someone with contaminated water.

  • Yo V
    ★★★★★ 12 months ago

    I just want to say Thank You Glencroft. My dad has been in 3 other skilled nursing facilities and this by far had and is very good. There is no perfect place but for the most part they were good. Now my dad was on the first floor for medications and PT/OT. So I can't comment on the Skilled Nursing Long Term care area. But for short term I highly recommend them. They were prompt in answering the call buttons. My dad's briefs were changed and his skin kept clean. The PT/OT were patient with my dad. And so was the whole entire staff. The food there and at Henry's Cafe far out did all the other skilled nursing facilities. However if your loved one needs intensive PT/OT I wouldn't recommend this place only because they are limited with equipment but being my dad is 80 years old it was just right for him. THANK you all. GOD Bless. Edit10/2 however had to change to 3 stars because of my dad's stroke and outburst they would not allow him back into the facility. I would think they are used to dealing with 80 year old people who have suffered more than one stroke but it is what it is, I suppose.

  • Shit take
    ★★★★★ 5 months ago

    Can't get find prices anywhere. The "live chat" on the website is horrible. It's not live. Got no questions answered and still have no idea what the prices are even after we called because no one informed was there.


Other Information

Branch 1

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
NameManors At Glencroft
Street8611 North 67th Avenue
License NumberAL1205C
License Effective Date2015-03-01
License Expiration Date2016-02-29
Medicaid CertifiedNo

Branch 2

Facility TypeAssisted Living Center-Personal
Facility Type Code1J2
NameTowers At Glencroft
Street8620 North 65th Avenue
License NumberAL6605C
License Effective Date2014-11-01
License Expiration Date2015-10-31

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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