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Manors At Glencroft

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  2. Arizona
  3. Glendale Assisted Living Facilities
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Overall Rating 3.3 / 5.0 ★★★★★

  • Wilson Bernstein
    ★★★★★ a month ago

    What a sad turn of events has happened here. My family has lived in independent living in Glencroft at different times over the last 20 years. Many family and friends have trusted the skilled nursing building, Providence Place, after surgeries and when my aunt was on hospice. My aunt was brought to live on the third floor late last year and then transferred to Joshua Tree. Our witnessing of such careless and reckless nursing care brought me to call the supervisor who had just been promoted to director. Her name is Christina. She is a rude and dismissive loudmouth who interrupted us and would smirk and say "is that really what happened? Really?" As though we were lying about feces on the ground and on the shower chair before they put my aunt on it for her shower. After she was transferred to Joshua Tree we witnessed a dog peeing on the ground behind the nurses station and jumping it's front half onto the desk. This was a 50-60lbs dog they let wander the unit with vulnerable adults! When I asked them why they let the dog do that the nurse shrugged and said, "it's the Director of Nursing's dog." During visits we would witness Christina come into the unit and yell at the nursing staff and point her fingers in their face and jump on them if they spoke. I have never seen such awful care and wretched management. This care center has seen much better days and has fallen so fast, it wasn't like this last winter when my dad was there after his surgery. We have moved our aunt out of your care, thank you for making this decision easy!

  • Camey Whalen
    ★★★★★ 4 months ago

    What is going on with Glencroft? First Jose left then Amanda, now the water is contaminated?? They are serving the residents on paper plates and plastic knives and forks and giving them bottle water to drink. What is going on, are they bathing the residents? How can they possibly be taking proper care of someone with contaminated water.

  • Shit take
    ★★★★★ 2 months ago

    Can't get find prices anywhere. The "live chat" on the website is horrible. It's not live. Got no questions answered and still have no idea what the prices are even after we called because no one informed was there.

  • Yo V
    ★★★★★ 9 months ago

    I just want to say Thank You Glencroft. My dad has been in 3 other skilled nursing facilities and this by far had and is very good. There is no perfect place but for the most part they were good. Now my dad was on the first floor for medications and PT/OT. So I can't comment on the Skilled Nursing Long Term care area. But for short term I highly recommend them. They were prompt in answering the call buttons. My dad's briefs were changed and his skin kept clean. The PT/OT were patient with my dad. And so was the whole entire staff. The food there and at Henry's Cafe far out did all the other skilled nursing facilities. However if your loved one needs intensive PT/OT I wouldn't recommend this place only because they are limited with equipment but being my dad is 80 years old it was just right for him. THANK you all. GOD Bless. Edit10/2 however had to change to 3 stars because of my dad's stroke and outburst they would not allow him back into the facility. I would think they are used to dealing with 80 year old people who have suffered more than one stroke but it is what it is, I suppose.

  • Brandon Williams
    ★★★★★ 11 months ago

    I have personally known the director of nurses for greater than three years and feel very confident that they have the perfect person for the position in place. this facility is very well maintained with staffing ratios that are significantly less than those of the other facilities in the area. the staff is well trained and professional. I would highly recommend this campus as a long term solution to the problems associated with ageing be it through the independent living all the way up to skilled and long term care. this campus has it all. multiple on site restaurants serving up high quality food, a senior center and thrift shop as well as activities in each of the assisted living buildings as well. this is a great place to live out your retirement with comfort and peace of mind that you have made the best decision possible. well done Glencroft your awesome.


Other Information

Branch 1

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
NameManors At Glencroft
Street8611 North 67th Avenue
License NumberAL1205C
License Effective Date2015-03-01
License Expiration Date2016-02-29
Medicaid CertifiedNo

Branch 2

Facility TypeAssisted Living Center-Personal
Facility Type Code1J2
NameTowers At Glencroft
Street8620 North 65th Avenue
License NumberAL6605C
License Effective Date2014-11-01
License Expiration Date2015-10-31

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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