Thunderbird Senior Living

Awful management. Marketing loves to lie, exaggerate and make this place seem better than it actually is. You never see any of the upper management, no one is ever in their office at Assisted Living. Upper management stays hiding in their offices, relaxing all together all day. They don't promote, or give raises, yet they wonder why they're losing their employees. Shari, the executive director never shows appreciation for any of the employees. Constantly understaffed. This company cares more about money than the residents or employees. Go to Glencroft up the street! Very cheap company, residents and employees are unhappy with the new management.

Thunderbird Senior Living does an adequate job at caring for seniors, however don't be fooled by their event calendar, or the marketing enticements they use. Most of the Calendar of events are fluff. They make it seem like there are more things to do than there actually are. Examples are they list things on the calendar as place holder spaces without having any facilitators to actually garner participation, let alone plan and execute activities. Example is pretending to have a game groups but they just list that on the calendar in the event someone wants to play games. Kind of like reserving a room or table. Example :They have scrabble, they have a scrabble dictionary, but as far as having a group that gets together, and a facilitator to round up participants, that doesn't happen. Happy Hour. This is not a meal. Rather they make it seem like its a meal. Really what it is, is frozen finger foods (All of the food is frozen, pre packaged, warned and served for every meal) and they have limited quantity. They have entertainment, but now that there has been a flood on the property, they are cutting costs by no longer offering entertainment for every "happy hour". ( food isn't very healthy as its pre-packaged) Residents pay a monthly fee for all the real and fake offerings, which is included in their monthly price but NOW, they are claiming because the pond backed up into the dining room after a very light rain which happened Jan 2, the residents are being forced to go without, and are being told that everyone must sacrifice in order for the dining room to be fixed. This is a fallacy, and it is taking advantage of a situation. I am certain insurance has these "fee's" covered and residents have stated this has happened before. Its been over a month since this flood, and residents are still eating out of styrofoam, and are loosing entertainers. They are stating that even by March, they will be in a similar boat as the dining room will still be unusable. (super suspect) which as of yesterday residents were told that the room is finally dried out and that they are now just starting to fix the problems. AFTER A MONTH.... Come on.... Which means residents that are paying full prices are being expected to accept less for more. Shameful Meals they do offer are twice a day, and now with the flood of the dining room, residents have to pack in their meals in a shorter timeframe because they stop serving at 5. Weekends they only offer limited things to do, so if you are an out of town family member hoping to keep your senior entertained, forget it. Weekend staff is minimal, events and things to do are scarce. Meals are Monday to Thursday ( and yes you can have 3) but as for Friday and Sunday you only get 2. Friday being breakfast or lunch/happy hour. Sunday you get brunch, thats it. Crafts, outings, and other projects are on a sign up basis, so if you don't know about it, you can't sign up, and when you want to go you can't because the list is full. As for included house keeping, yeah that doesn't happen either. They are suppose to clean but what I have found is, a ton of dust comes from the vents, no one cleans with cleaners except for the bathroom which is sort of mopped, and carpet vacuumed occasionally. Dusting doesn't happen, and mopping just a wet mop with water. I have to come weekly in order to re-clean. Safety is another issue, as the parking lots surrounding the apt complex are not secure. If your senior loved one is an alcoholic, this is the place to put them. They have a lot of events for drinkers. I mean a lot. Also they also push gambling which again is pretty bad to do for seniors on fixed incomes. There are more outings to casino's than anything else, which is very unfortunate for fixed income people. I am really disappointed to find out that the heavy list of activities calendar is really just filled with place holders, and lack of facilitation. This was a major selling point for us, and it was after moving to thunderbird we found out that most of the offerings were really fluff.

Close to hospitals and doctors. It's a clean place as well.

My rating is not because I or anyone I've ever known that has stayed here. I'm thinking more about the appearance when I stopped by to vote. Clean, convenient to doctors and hospitals. It made me feel like I wanted to move in. Not really of course because it would mean I'm at the end of the road. However, we all get there at some point and I would want my time to be spent somewhere cheerful and clean like this place.

Retired, alone, fixed income then you may be able to afford Thunderbird. Two meals day, your room or apartment with trips to stores, casino, doctors, and more activities this may be what you need.