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Brookdale Baywood

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Paul Heinrich
    ★★★★★ 2 weeks ago

    My mother was here for a little less than a year and I was not happy with her experience. I am out of state and am going mostly off of phone conversations with Emeritus management, nurses and conversations with my mother. She was able to come and go as she pleased even though she had trouble moving. She was twice brought back by Mesa PD. She was admitted into the Memory Care unit which seems to not be able to handle patients with Dementia at all. My mother falls a lot due to her condition and was sent to the Baywood E.R. constantly! She was never under the care of a MD while here, only a NP. She was also recommended for Hospice care which we did. Then less than two months later, all of a sudden, she was fine! She didn't need hospice care anymore. She was not administered her meds properly! And they threatened to evict when her payments fell behind (she has Dementia! She was using an old checking account on accident). They called me constantly about her money affairs but NEVER called to tell me how she was doing other than to tell me that they were sending her to the E.R. because she had a slight bruise or something of that nature.

  • Janet Lee
    ★★★★★ a month ago

    We entrusted our father to this Brookdale facility's memory care unit and had planned to have my mom enter their assisted living. Our BIGGEST regret in the 10 years our family dealt with my father's Alzeheimer's is that he spent most of his final days at Brookdale Baywood. After 6 days/nights there, my father's Alzheimer's was so badly mismanaged that his condition worsened. Unwilling or unable to care for him, they dumped him at the ER for a psych evaluation. The psychiatrist who saw him in the ER spoke with the Executive Director and was incredulous at the way he had been treated; they had even denied him a doctor's consult because they said he didn't have the proper insurance coverage. The director also stated they would not accept him back even though the psychiatrist said he was okay to return. He spent two days in the hospital while we searched for another place for him. We were blessed the find Mama Care Assisted Living in Mesa. Sadly, my father passed away two days after he went there.

  • Nestor Eligio
    ★★★★★ 8 months ago

    Amazing residents and families no doubt there is such sense of family in the community. As a former member of the management team I felt the direction of where the community was going had been seeded and a perfect foundation made for the next leadership. Don't go by negative comments but always stop by to visit and meet the team.

  • Chris Hopper
    ★★★★★ a year ago

    Place is ok ,unless u work in the kitchen horrible management . Place is roach infected they came and sprayed once that didnt fix the problem. Still had roaches . And to make things worse certain staff are racist who wants too work in a environment like that . And theres favoritism in there . Hope the kitchen gets better god bless them . They need it .

  • Barry Hansen
    ★★★★★ 5 years ago

    Any potential Residence BEWARE!!! Steer as far away from this place as possible. Checked my mother in with high hopes and checked her out 3 weeks later. They charged us for level 7 care when their brochure only shows 6 levels. Her call button was broken 90% of the time. Medications are handed out each morning with a line up of wheelchairs. Took over 2 hours some morning for my Mom to get her critical medications. She cried out in in wet bed with no attention because her button did not work. Finally when we arrived one morning and she was curled up in a fetal position and had been calling for over 2 hours in a wet bed, we broke into a staff meeting and asked for help, returned to the room and waited and waited. Went back downstairs and heard them laughing in the staff meeting. Broke into the meeting a second time and demanded help. Finally someone came at the same time as Hospice Physician arrived. The Hospice Physician told us to get her out now! We did and will do everything we can to prevent others from sending their dear family members to this horrible dungeon.


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL8325C
License Effective Date2015-02-01
License Expiration Date2016-01-31
Medicaid CertifiedNo

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