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Copper Village Assisted Living

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 2.9 / 5.0 ★★★★★

  • Terrance L
    ★★★★★ 4 months ago

    I would just like to say that the new leadership at Copper Village has really changed my views about this facility. My mother is a resident there and I was on the verge of moving her out due to the lack of confidence with the previous management. However, after speaking with Tanya, the current executive director, I am much more confident in the direction Copper Village is moving. Just in the short time the new management has been in place, I can already see many positive changes. I've been witness to a family member making a complaint and there were no excuses given by staff. The management team stepped in and corrected the issue right away. Due to the changes that I'm seeing I am now satisfied and keeping my mom in their care as I feel this is the best place for her. To see how they really care makes my heart smile. Thank you to Copper Village and Tanya for making me feel comfortable again.

  • Tianna Ortiz
    ★★★★★ 2 months ago

    I honestly know know how they get away with the terrible things they do. All around, when it comes to residents care, employee's care and basically stealing money from employee's that put in hard work for not much pay to begin with. The first thing 4 differant employers warned me about on my first day of work was to make sure I document all my hours because all of them in some way we're robbed of the money and hours they worked for. 4! And sure enough I worked 82 hours and was promised a $50 bonus for coming in on 4 of my days off back to back plus over time for the two days... Should of had over $1120.00!!! Was only given$700!!!. So I call trying to get this matter worked out and my check should of been in and proper as of Nov6th it's now Dec6th. No return call after I started to log a call log and I've called and left messages on an answering machine which DON'T even say her name! It says the name of another employee for over 3 weeks and left messages with front desk as well as executive director! Over 37 times no call back.. NOTHING... Terrible staff!

  • Samantha Whitman
    ★★★★★ a month ago

    They care and interact with patients. But I've had difficulty getting some things done thru the front office.

  • Jman9000
    ★★★★★ 4 years ago

    2 years ago i placed my mother -in-law in copper village she had a hard time at the beginning i had to go in the middle of the evens and get her toileted , and changed into evening wear. as time went by the facility decided she needed to go into a different cottage and that was fair, i gave them personal clothing for her to wear daily a few times she wore what i gave them eventually as time passed they stopped putting on her own clothes and putting on donated clothes that where left behind from prior residents . i furnished my mother in-law with her own furniture and twice it was taken out of the room with out notifying family of the change they had retrieved one item and the other is still missing family has called office and they don't call back right away. caregivers when asked any question they are clue less . family has supplied snack items for the family member and up to this day it still sits in cabinets not being used, hygiene care is not the greatest my suggestion too any one placing a loved one in here , keep track of all items given to facility and keep in-touch daily

  • Marty Colvin
    ★★★★★ 5 years ago

    My mother, Tess Pace, came to Copper Village over two years ago. She was in bad shape. Mom had spend about 13 years living with family members when we decided she needed to be placed somewhere safe; where she could not hurt herself or others. She then spent two years at another facility, in a locked down ward. This facility was not exclusively for dementia or Alzheimer patients. Unfortunately, Mom has dementia and was at the mercy of some of the other residents who were not kind or gentle to her. She became very withdrawn, pensive and lost over 50 pounds despite the fact that I visited her almost daily after work. I would bring her donuts and coffee, clean her room, give her baths and make sure her clothes and bed were clean. Prior to removing her from this facility, I noticed many cuts and bruises on her as there were not enough skilled aids to supervise the ward. My first visit to Copper Village made me cry as I was unaware such a beautiful, secure place existed. The cottages were clean, neat and smelled good. None of the cottage doors were locked, the residents were allowed to come and go as they pleased within the large, green, immaculate fenced yards. The staff at Copper Village was so loving and kind. My Mom was very sick, angry and hurt when I brought her there and Michelle, Jamie, Andy, Tony, Diana and many others spent hours holding and kissing and cooing to her. The change in Mom's demeanor was immediate and she stopped fighting and started smiling again. Although she was originally put in cottage 10, because of her combative nature, she has regained some of her old sweet self and is now in Cottage 8. She has gained back 36+ pounds. And the most wonderful part is that I have had glimpses of my Mom back for over two years. The weight of caring for my Mom has been lifted and I get to be just the daughter again. What a blessing. I can never thank the owners and staff at Copper Village enough. As this insidious disease slowly takes my Mom - my heart is warmed by knowing she is in the most amazing place I could ever have found for her. A very grateful daughter, Marty Colvin

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL5962C
License Effective Date2015-04-01
License Expiration Date2016-03-31
Medicaid CertifiedYes




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