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Grand Court Of Mesa

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Great place, well taking care of. They really do care about the people there. Also offer more then most places do. All I can say is the person who wrote the review before really do not know what they are talking about. They said themself she was confused. I'm sure that had they known she would have been taken care of. Also Aides as she calls them do not make beds the house keepers do and they do not take care of the people. As far as smell when you have a resident who soils themself all the time the room isn't going to smell great.

  • ★★★★★ 3 months ago

    While by all appearances The Grand Court outwardly seems to be a great place, with its outside foutain, attractive dining area, reception sitting area, Piano for events, hallways like a hotel, decent apartments and even a pool area, don't be fooled. I do not recommend this place to anyone. The people who operate this facility are basically negligent. I placed my mother there in September 2016, and although she had some Dementia as her ONLY illness, she was placed in as an assisted living resident not in Memory Care. Both their "Wellness Center" and the Reception desk are masters at being evasive when you are trying to reach them. The reception desk is manned by people who also stand in as billing director, coordinator, which ever hat is needed. They were never available to answer my questions about my mother when I called. (My mother did not have a telephone of her own) and I got sent to voicemail every single time and they never called me back. The same goes for the Wellness Center, no one there to actualy speak to if you telephoned them, and if you went to their office door it was often closed or vacant or locked. If I left a message I was never called back. If I wanted to reach either of them you had to actually go in the facility to get any answers and chase them down. (I was living out of town for some of the time she was there) Not knowing much about these places and being there through AZ Long Term Care, I got suckered into putting my mom onto CAREMORE Insurance while she was there since their doctors come to the facility to treat the patients for everything. They made it sound like there would be a medical fair there every month to make sure all residents medical needs got taken care of. But the actual doctor made the rounds about every couple of months if that and certainly did not know the patients, and a NP handled the entire facility each week but only on ONE DAY a week. The rest was left to the Wellness Center who had a manned staff of 1 Nurse and 1 CNA. There was no time for individual care or patient awareness. They had 175 residents at least to keep check on. I felt they loaded my mother up with alot of unnecessary medications she didn't need. The care givers and housekeeping attendants seemed nice enough but were no where to be found when you went there. Because of this lack of care, over the NEW Years Holiday weekend my mother walked out of the facility and ended up across a busy street in a CVS parking lot asking to see a doctor. The people at the CVS Pharmacy called the paramedics since she was obviously confused and took her to the hospital. It was three days later (and I was not in Phoenix at the time) when the hospital phoned me to ask me where to release her. I had heard nothing from Grand Court staff, I assume all management and nursing staff had taken the long 4 day holiday weekend off and the residents were left to the CNA's and health aides during that 4-day weekend and they were not aware that she was not in her bed or in the facility at all for 3 days!! The efficiency of this place at the time was at the level of the 3 Stooges. I immediately too ker out of Grand Court and placed her somewhere else. The new facility was appauled at the physical condition my mother arrived in. It was apparent that Grand Court had not taken the slighest bit of care of her and her physical condition had worsened and she needed rehabilitaion services. I knew nothing of this and I tried to keep in contact with them often. They are a very evasive facility to deal with. I don't know if anything has changed after my mom left, I think they got a new administrator, but I wasn't going to stick around any longer at this joke of a place. My mothers condition deteriorated after that and she died 6 months later. This place is NOT RECOMMENDED.

  • ★★★★★ 8 months ago

    Just moved my Dad in here and the staff couldn't have been more accommodating and welcoming. Everyone was so great with him and I really feel confident in our decision to move him here!

  • ★★★★★ 6 months ago

    I have an elderly friend that is a resident at the Grand Court. Today was a very bad experience for me and her. The aide that was to assist her in her time of an urgent need, did not show up to assist her. She was left in a very unsanitary way, for 45 minutes, assuming they would come to her aide.I arrived to visit with her, she was not in her residence, i proceeded to go back downstairs, that is where I found her, going back upstairs, she was a little confused, as to where her apartment was, but she told me that she had had a personal accident, and that the aide was supposed to meet her there. Well we arrived ,there was no one there. I finally could not stand to see her in that condition, I preceeded to assist her in helping her to get clean,and after leaving her on the toilet, she continued to use it, When I got back downstairs, I told the young Lady at the desk about it,she made a phone call to the wellness person,I spoke to her on the phone, she said she would take care of it. As I began to leave, I decidedb to go back up there. When I got back there were two aides making her bed, and yes I let them know they should be ashamed of themselves for not attending to her earlier.I must admit I raised my voice at them , No one should ever be mistreated they way did her. Also I had spoken to one of the young men earlier,I told him what the problem was, and he said he would let hi know.And to to top that off a woman came in and said she just came by. but she didn't come to help,she also said she would contact the aide too. I was also told not to talk to them that way,and that way was getting on them for not doing there jobs,and I was told if I didn't leave I would be escorted out !UNACCEPTABLE !!!!!!!!!! I hope none else's relatives has been treated the way my friend was treated,Iwill be contacting her Family to let them know what kind of place she is in.By the way her apartment is horrible !!! It is very dirty,smells awful !!!!!!! And people actually pay 2500.00 for that !!!!!!!

  • ★★★★★ 2 years ago

    building look ran down not many friendly employes wasn't helped out with my problem told to call nate Bascom the Aministrator of the building was not contacted for weeks and when I was contacted I was made out to look like it was my fault and wasn't talked to with respect I was talked down to I hope no let's there love one's live here they will not be treated right

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL4168C
License Effective Date2015-02-01
License Expiration Date2016-01-31
Medicaid CertifiedNo




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