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Red Mountain Senior Home 1

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 1.0 / 5.0 ★★★★★

  • c g
    ★★★★★ 2 weeks ago

    We feel the need to express our feeling about our experience with our mothers stay at Red Mountain Senior Home. We feel so strongly that the care was getting so negligent that we decided to leave in the middle of the month, which meant an additional cost for our Mom. The overall cleanliness of this home was below standard. One example is I witnessed soiled depends being put in the kitchen garbage next to the stove. I notified the management and his solution was to get a kitchen garbage can with a lid on it. We notified the Health Department and was told under NO circumstance should ANY waste product be transported from the bathroom to the kitchen...lid or no lid. When our Mom's lower dentures went missing they accused HER of losing them. She's 96 and not mobile. Protocol was not being followed and we were not aware of that until after the loss. We were told they would take responsibility but in the end would only pay for 1/4 the cost and made us sign a release to receive the funds. It was at this point we gave them a 30 day notice to leave the group home. During the period of time she had no teeth they refused to provide meals she was capable of eating. Even though they told us from day 1 they were able to meet ALL levels of care. As a result, we prepared every meal and brought it to our Mom until she left the home. The new home has no problem meeting her nutritional needs.,

  • Frank K
    ★★★★★ a month ago

    If you can spend a little extra for a better place do it somewhere else! At first, we thought this was a good place. The thought of having a "family" setting was perfect. There are 3 homes in the family, when trying to sell a room they were great. After selling it, not so attentive and not so great. The staff are overly kind when they notice a family member in the house, but they certainly do not keep their chatter down, no matter who may be listening. It is obvious there are staffing problems and things that are not being tended to. During one visit one of the two care workers was smoking during our ENTIRE visit. The diet is awful. They do not seem to be making any effort for healthy, fresh or even low sodium options. We thought having a RN as a owner would be beneficial but it is just one of the great selling points without being as great as it sounds. High blood pressure, diabetes, heart smart diets are what sound good for this group. The elders spend a lot of the day doing nothing. There are no activities to keep the elders active or to keep their minds sharp. Owners are seemingly unconcerned by suggestions for improvement and are rarely on site and probably unaware of how their house is really being cared for. There was also never a manager to stop by just to check in. It does not seem like the care of people is top priority. Consider other options, take your time and look into more than a just good inspection. Everyone was pleasant to deal with until there were any issues, then customer service is a thing of the past.

  • Frank k
    ★★★★★ a month ago

 

Other Information

Facility TypeAssisted Living Home-Directed
Facility Type Code1G1
License NumberAL0783H
License Effective Date2015-04-01
License Expiration Date2016-03-31
Medicaid CertifiedYes




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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