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The Citadel Assisted Living Facility

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 4.3 / 5.0 ★★★★★

  • Marsha Jones
    ★★★★★ in the last week

    My mother has been a resident of the citadel for about 2 years in the Independent living side. I'm exploring other options for her at this time. Reasons being, I am concerned about the cleanliness and general upkeep of the property especially the dining hall (beyond disgusting). There has to be nicer places for the amount of money she spends to live here.

  • Frank Young
    ★★★★★ in the last week

    Toured this community. Sampled the food, it was ok at best but the service was slow and lousy. I did ask a few other residents about the slow service and they told me that this was normal. The rooms were spacious (only plus) but the hallways smelled like feces or raw sewage. Prices were high. They wanted to nickel and dime for every additional service rendered. This wasn't going to work for me because I had a budget under $5K

  • Tammy Mitchell
    ★★★★★ 4 months ago

    Awesome place to work. Company truly knows how to treat there staff.

  • Heather Coen
    ★★★★★ 4 months ago

    My husband was here for a very brief stay because the caretakers were less than desirable, the food terrible, the director quit, and my husband ended up in the hospital. It was a terrible experience.

  • Kj Huff
    ★★★★★ 6 months ago

    I have a loved one who sadly has been placed in the citadel three times over the past six months. The first stay during "recovery" went well only because he compared the citadel to where he had been placed prior which was the promise. He was so neglected at the promise he attempted suicide. Death was better than remaining there. So in comparison, the citadel was pretty good. Second stay, obviously recovery had not happened for him, they staff somehow overdosed him on his antibiotic to the point he was poisensd. No one noticed, did anyone ever look, ever check. I don't know. I walked in to a frightening scene and instantly knew he was in trouble, and I'm no nurse. In response to this error they blamed the overdose on him, tested him for street drugs assuming someone was sneaking illegal drugs into him, took him off his pain meds.to suffer. Their tests came back negative and proved it was their doing, no one else's. Now he's back. Same deal. Different week. Already you can not get a call through because no one can be bothered to answer the phone. I hope this time is the last time. I have so much distaste for this half added organization I couldn't say anything nice about the facilitu if my life depended on it. Thank goodness it doesn't. *UPDATE. the brilliance if the powers that be for some unexplained reason took it upon themselves to cancel my friends antibiotic. He went 4 days without the antibiotic he was supposed to receive. This after six months if being on the wrong antibiotic that did no good in fighting his infection. Six months and nobody checked if the meds. we're doing the job. Holy Cow. Tonight I have called three times and let the phone ring and ring, no one could be bothered to answer. I have never seen such a thing it blows my mind how they get away with this stuff. * UPDATE. The friend of mine in the citadel had gone 4 days without a diaper change, I had to do it for him. As I said 3 weeks ago his Incistion from his back surgery was infected and left to turn gangrene as was his ulcer on his heel no one noticed but me By the time I saw it (while changing his rancid disper)it was the size of the bottom of a jelly jar. For 3 weeks I have been telling him he needed to be back.in the hospital, finally a few days ago he was sent back. The surgeon removed a huge amount of gangrene from his low back and heel. Because of the lack of treatment. Lack of cleanliness. And lack of giving a hoot I don't believe he will ever walk again He is only 52. The hypocractic oath states do no harm. He has been harmed. More than harmed. I'm glad he lived through it. He will never be place there again. He was nauseas from his medication and given anti nausa pills. He asked for a second one one day, hours after the first and wad told no. He threw up all over his bed and himself. His bed was not cleaned up untill 4 pm. He was made to sit in a wheel chair waiting for hours. Prior to that I had come to visit and Hollis bed wad gross. I asked when last it was changed. He had been there over a week and said it had never been changed so far When.his bed finally was changed, there was so much blood and drainage fluid on the sheet they couldn't pull the sheets apart. This has been the most awful thing I have ever seen someone I know go through

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL6875C
License Effective Date2014-10-01
License Expiration Date2015-09-30
Medicaid CertifiedYes




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