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The Citadel Assisted Living Facility

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 4.4 / 5.0 ★★★★★

  • Michelle Erickson
    ★★★★★ a week ago

    My dog was stolen by an employee at the citadel. Sarena prochazka refuses to return her. For more information please check out my post on the citadel mesa 's Facebook page. Any help would be greatly appreciated. Thank you!

  • Alyssa Wright
    ★★★★★ a month ago

    Both of my grandparents were here for many years and they were treated with love and respect until they both passed away at the age of 91 and 92.

  • Dave LaForest
    ★★★★★ 4 months ago

    This is a wonderful place. The staff is fantastic. The residents are amazing and the care that is giving is great!

  • Adria Helquist
    ★★★★★ 3 months ago

    I worked for The Citadel for about 6 months as the marketing coordinator. I have worked at a few assisted living communities around the valley, and this place is hands down the worst company I've ever worked for. Pros: the residents are awesome there! I made lots of new friends, and met some great people. Some of my coworkers were great to work with, very encouraging and made my work days better. Shana and Tammy are 2 of the most compassionate, kind hearted, and funny people at The Citadel, you'll want to know them. That's really all the good that I can say about this place. Cons: oh, the list can go on and on. Let's start with the turn over rate. In the 6 months that I was there they had gone through 3 executive directors! Some of the residents that I had talked to said that in the last 2 years there have been 8 different executive directors, 6 different marketing directors, and countless care staff. Next I'd like to talk about how "pet friendly" they are. They allow house cats, dogs, pigeons, stray cats, and even cockroaches! I was on the marketing team there and I can't even count how many times I had to kick, step on, or try and hide a cockroach during a tour. The pigeon problem is out of hand, and the stray cats pee on the front doors. Many times I complained out these issues and my response was always "there's nothing we can do, we've tried." I could go on about the cons, but I'd like to end this review with something a little more personal. My 2 year old daughter was mauled by a dog and had to go in for reconstructive surgery on her face. I took time off of work to be there for my daughter. I ended up having to take a little longer time off then planned due to an infection that my daughter developed after the surgery. Kathryn (the current executive director) seemed to be very understanding and caring during this time. I requested September 28th through October 1st off for the initial surgery, but had to take the 2nd, 3rd, and 4th off as well (using my earned PTO). The 4th of October ended up being one of the worst nights of all with my daughter. I was up all night with my daughter which caused me to oversleep 45 min. I contacted Kathryn as soon as I woke up to let her know that I needed that Friday off as well, and that I would return to work the following week. Kathryn let me know that calling in 45 minutes late was considered "a no call no show" and that she would accept my voluntary resignation. I strongly disagreed with this heartless act, and contacted Bridgestones Human Resource. Stephanie heard my story and said that she'd contact Kathryn and get back to me. I never heard back from Stephanie, but Kathryn contacted me about an hour after asking me to return my keys and any other property belonging to the Citadel. Needless to say, I'm no longer working for that company, and I would never recommend one of my loved ones to live here.

  • Sonja Schaefer
    ★★★★★ 8 months ago

    I work at Citadel Assisted Living. It is a very nice Facility. I work in Memory Care and enjoy help all the residents.


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL6875C
License Effective Date2014-10-01
License Expiration Date2015-09-30
Medicaid CertifiedYes

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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