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The Citadel Assisted Living Facility

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 4.5 / 5.0 ★★★★★

  • Dave LaForest
    ★★★★★ 3 weeks ago

    This is a wonderful place. The staff is fantastic. The residents are amazing and the care that is giving is great!

  • Adria Bliven
    ★★★★★ in the last week

    I worked for The Citadel for about 6 months as the marketing coordinator. I have worked at a few assisted living communities around the valley, and this place is hands down the worst company I've ever worked for. Pros: the residents are awesome there! I made lots of new friends, and met some great people. Some of my coworkers were great to work with, very encouraging and made my work days better. Shana and Tammy are 2 of the most compassionate, kind hearted, and funny people at The Citadel, you'll want to know them. That's really all the good that I can say about this place. Cons: oh, the list can go on and on. Let's start with the turn over rate. In the 6 months that I was there they had gone through 3 executive directors! Some of the residents that I had talked to said that in the last 2 years there have been 8 different executive directors, 6 different marketing directors, and countless care staff. Next I'd like to talk about how "pet friendly" they are. They allow house cats, dogs, pigeons, stray cats, and even cockroaches! I was on the marketing team there and I can't even count how many times I had to kick, step on, or try and hide a cockroach during a tour. The pigeon problem is out of hand, and the stray cats pee on the front doors. Many times I complained out these issues and my response was always "there's nothing we can do, we've tried." I could go on about the cons, but I'd like to end this review with something a little more personal. My 2 year old daughter was mauled by a dog and had to go in for reconstructive surgery on her face. I took time off of work to be there for my daughter. I ended up having to take a little longer time off then planned due to an infection that my daughter developed after the surgery. Kathryn (the current executive director) seemed to be very understanding and caring during this time. I requested September 28th through October 1st off for the initial surgery, but had to take the 2nd, 3rd, and 4th off as well (using my earned PTO). The 4th of October ended up being one of the worst nights of all with my daughter. I was up all night with my daughter which caused me to oversleep 45 min. I contacted Kathryn as soon as I woke up to let her know that I needed that Friday off as well, and that I would return to work the following week. Kathryn let me know that calling in 45 minutes late was considered "a no call no show" and that she would accept my voluntary resignation. I strongly disagreed with this heartless act, and contacted Bridgestones Human Resource. Stephanie heard my story and said that she'd contact Kathryn and get back to me. I never heard back from Stephanie, but Kathryn contacted me about an hour after asking me to return my keys and any other property belonging to the Citadel. Needless to say, I'm no longer working for that company, and I would never recommend one of my loved ones to live here.

  • Sonja Schaefer
    ★★★★★ 4 months ago

    I work at Citadel Assisted Living. It is a very nice Facility. I work in Memory Care and enjoy help all the residents.

  • Tammy Mitchell
    ★★★★★ 10 months ago

    Awesome place to work. Company truly knows how to treat there staff.

  • Kj Huff
    ★★★★★ a year ago

    I have a loved one who sadly has been placed in the citadel three times over the past six months. The first stay during "recovery" went well only because he compared the citadel to where he had been placed prior which was the promise. He was so neglected at the promise he attempted suicide. Death was better than remaining there. So in comparison, the citadel was pretty good. Second stay, obviously recovery had not happened for him, they staff somehow overdosed him on his antibiotic to the point he was poisensd. No one noticed, did anyone ever look, ever check. I don't know. I walked in to a frightening scene and instantly knew he was in trouble, and I'm no nurse. In response to this error they blamed the overdose on him, tested him for street drugs assuming someone was sneaking illegal drugs into him, took him off his pain suffer. Their tests came back negative and proved it was their doing, no one else's. Now he's back. Same deal. Different week. Already you can not get a call through because no one can be bothered to answer the phone. I hope this time is the last time. I have so much distaste for this half added organization I couldn't say anything nice about the facilitu if my life depended on it. Thank goodness it doesn't. *UPDATE. the brilliance if the powers that be for some unexplained reason took it upon themselves to cancel my friends antibiotic. He went 4 days without the antibiotic he was supposed to receive. This after six months if being on the wrong antibiotic that did no good in fighting his infection. Six months and nobody checked if the meds. we're doing the job. Holy Cow. Tonight I have called three times and let the phone ring and ring, no one could be bothered to answer. I have never seen such a thing it blows my mind how they get away with this stuff. * UPDATE. The friend of mine in the citadel had gone 4 days without a diaper change, I had to do it for him. As I said 3 weeks ago his Incistion from his back surgery was infected and left to turn gangrene as was his ulcer on his heel no one noticed but me By the time I saw it (while changing his rancid disper)it was the size of the bottom of a jelly jar. For 3 weeks I have been telling him he needed to be the hospital, finally a few days ago he was sent back. The surgeon removed a huge amount of gangrene from his low back and heel. Because of the lack of treatment. Lack of cleanliness. And lack of giving a hoot I don't believe he will ever walk again He is only 52. The hypocractic oath states do no harm. He has been harmed. More than harmed. I'm glad he lived through it. He will never be place there again. He was nauseas from his medication and given anti nausa pills. He asked for a second one one day, hours after the first and wad told no. He threw up all over his bed and himself. His bed was not cleaned up untill 4 pm. He was made to sit in a wheel chair waiting for hours. Prior to that I had come to visit and Hollis bed wad gross. I asked when last it was changed. He had been there over a week and said it had never been changed so far When.his bed finally was changed, there was so much blood and drainage fluid on the sheet they couldn't pull the sheets apart. This has been the most awful thing I have ever seen someone I know go through


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL6875C
License Effective Date2014-10-01
License Expiration Date2015-09-30
Medicaid CertifiedYes

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