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The Citadel Assisted Living Facility

  1. Assisted Living
  2. Arizona
  3. Mesa Assisted Living Facilities
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Overall Rating 4.2 / 5.0 ★★★★★

  • Lisa Jorgenson-Habig
    ★★★★★ 2 months ago

    The Citadel deserves 0 stars, but since that isn't an option, I left one. My parents were trying to move into he Citadel. My parents went and looked at the facility, liked it and so we set up a medical assessment for them. Well, the first assessment appointment, nobody from the Citadel bothered to show up. The second assessment appointment, again...nobody showed up. My dad had to call to ask what was happening and then they finally sent someone over to do the assessment (and she was more than a half and hour late). A woman named Shana Sin (Sp?) came and did the assessment. She was very rude and short with my parents (my mother is 80, has a brain tumor and is hard of hearing; my father is 84 and lost most of his hearing during military service). She was only there for a very short time, only asked a couple of questions and then left. Shortly after she left, she called and said they would not be accepted. She refused to give my parents any reason why, so my husband called and spoke to her. She was extremely short and rude with my husband as well. When he politely asked why they weren't accepted, she said that they made their decision and that's that. She refused to give a specific reason and refused any further discussion. Not being accepted is fine, but her behavior and nasty refusal to give a reason is unacceptable. This is the most unprofessional behavior I have ever seen or heard of. I would not recommend this place to anyone. This kind of nasty, unprofessional behavior should NEVER be accepted anywhere, but especially not in an assisted living facility environment where you are dealing with our elderly population. Any place that treats seniors and military veterans this poorly is nowhere you should want to live. My parents feel awful and have no idea why they weren't accepted.

  • Michelle Erickson
    ★★★★★ 7 months ago

    My dog was stolen by an employee at the citadel. Sarena prochazka refuses to return her. For more information please check out my post on the citadel mesa 's Facebook page. Any help would be greatly appreciated. Thank you!

  • Alyssa Wright
    ★★★★★ 8 months ago

    Both of my grandparents were here for many years and they were treated with love and respect until they both passed away at the age of 91 and 92.

  • Amber M
    ★★★★★ 6 months ago

    Lynnaya is very mean and bitter. Has a bad attitude and doesn't know how to treat people. She is very disrespectful and doesn't treat residents well.

  • Dave LaForest
    ★★★★★ 11 months ago

    This is a wonderful place. The staff is fantastic. The residents are amazing and the care that is giving is great!


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL6875C
License Effective Date2014-10-01
License Expiration Date2015-09-30
Medicaid CertifiedYes

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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