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Encanto Palms Assisted Living

  1. Assisted Living
  2. Arizona
  3. Phoenix Assisted Living Facilities
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Overall Rating 3.3 / 5.0 ★★★★★

  • Charles Villafranca
    ★★★★★ 5 months ago

    Excellent place that believes in caring from the heart. Our residents are are family and we are humbled to have the opportunity to care for them. Staff are friendly, compassionate, and extremely knowledgeable. Encanto Palms offers behavioral health services, private counseling, group therapy and much more. Stop by and visit and see the warm of love that leads each of us daily. Our recent Arizona Department of Health survey was deficiency free and our Medicaid inspection was 100% compliant. Our passion shines through with each resident and their quality of care. Excellent team of dedicated professionals.

  • Roger Thompson
    ★★★★★ 2 months ago

    This place takes good care of my mother, shes a Huntington patient there and can be extremely difficult to care for, the director Charles has personally helped my father out wuth every aspect of the aftercare. My mother has said that shes happy there and the food is good she has no complaints and i couldnt ask for anything more. Thanks to all the caregivers there who help take care of her.

  • Sierra Mariner
    ★★★★★ 6 months ago

    Horrible place. My great grandmother was treated horribly while she was a resident. Even the EMT's made an official complaint against this place for the conditions they found my grandmother in when they went to provide her care and take her to the ER. Then the docs at the ER made complaints against this facility as well!

  • Osc Tosc
    ★★★★★ a year ago

    This place is horrible place to put your parents or family members trust me. The place is filthy a majority of the time, it smells like feces and urine all the time. They just mask the smell for a little while. In addition, the caretakers will do the minimal because they claim their understaffed. Ok well if your so understaffed stop accepting residents. I witnessed this first hand. I used to work in the kitchen as a dish washer their is so many roaches and flies and the cook caroline is unsanitary and smokes drugs in the kitchen freezer.

  • Ronald Stewart
    ★★★★★ a year ago

    As someone who came to apply I was very shocked and surprised on the lack of organization and communication between the unit manager and whole rest of the company. I've have waisted a week and so much gas trying to get hired here. Day one I filled out my application and spoke with the unit managers breifly scheduled and interview for that following day. I show up and no one is there to have an interview with me. So I drop off all my certifications and documents and leave. The next day I come back down trying to talk to someone becasue calling no one picks up the receptionist will transfer but no one answers or returns calls, they seemed interested and had wanted that interview the very next day so I waited. Few more days I received 0 calls back. I call them and let them know I'm coming for my documents and certifications The next day, since it's seems like I'm not getting that interview that no one could even give me a heads up that they weren't going to be there. So the next day comes and I go and she never got my documents ready like promised when I called the previous day. So again I drove 38 miles round trip for nothing on 4 separate occasions to be disrespected have a no call no show by the unit manager in my interview. That's not very professional. I could not be more disappointed as an advocate for residents in a place so disorganized that the managers can't keep an appt or at least responsibly inform the other party it needs to be re scheduled. Response to business reply!!!!!! Also I see your response and I didn't leave my name I have the right to keep my name to myself. You know very well who I am I was the potential employee that the unit manager scheduled and interview with and did a no call no show on my interview I'm assuming after finding out from the other woman I'm pregnant, and ignored me for days to come after. I left voicemails on the unit managers phone. Don't manipulate me into lying and taking down my review that I used 100% honesty. this was my true experience. I used my boyfriend's email. I have the right to leave a review on my honest opiopin on the way your companies unit manager in memory care unit. I was disrespected and I couldn't have even been called to reschedule for an interview the day the manger was there? Or be honest and tell me nevermind, Okay Saba, don't tell me I wasn't treated the way I said I was. How can I know the managers name that blew me off if this is the wrong facility? Your management is horrible and disrespectful. The facility without a strong foundation is a joke. One more thing the woman who met with me the day I filled out the app and breifly interviewed with me as I filled out my app, I had told her I was pregnant, and it's really funny that after I leave with a scheduled interview I dont hear back from either of the 2 manangers I met the previous day and get stood up without explination to my interview. I'll be checking with the equal opportunity employment laws because I know pregnancy is also protected as well. I feel I was discriminated against and ignored and blown off due to my pregnancy. Thank you for the time to respond even though you completely ignored all these major problems and tried to claim I am lying and must be mistaken for another facility. I know where I was at I went there back and forth four times, I'm sure I know the name of the company also I called serveral times.


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL8830C
License Effective Date2014-12-01
License Expiration Date2015-11-30
Medicaid CertifiedNo

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