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The Terraces Assisted Living

  1. Assisted Living
  2. Arizona
  3. Phoenix Assisted Living Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Ann Campbell
    ★★★★★ 3 weeks ago

    Great facility and good help. Greg Dudley was fantastic to work with if there was a question.

  • elaine clark
    ★★★★★ 2 weeks ago

    My mother was just a patent there for 10 days after being released from the hospital. She received atrocious care from the nurses assigned to her as well as the dieticians. She has food allergies and swallowing problems. She was denied the medication prescribed to help her swallow and given food she was allergic to the first couple of days, then given pureed food unnecessarily several times. She was also brought things she told the staff she couldn't swallow, then brought things she was allergic to, then angrily given a peanut butter sandwich and said that's your last option. She was ignored by staff and treated with angrily and with no compassion whatsoever! She read that a certain day patients would received a shower, but never got one. After addressing these things with the docto , things were virtually no better and thankfully she would be in her way home in two more days. There is no excuse for the horrible care she received while a patient there and I would caution everyone to choose another rehab facility! The pt's were excellent though and should not be part of the scathing review in leaving!

  • joe go
    ★★★★★ 3 months ago

    Wonderful place if you don't ask Viva Stoney for help if it wasn't for the help of the other two receptions I wouldn't know if my mother transportation for her appointments was set up. This is constant thing when i ask viva for help nothing every gets done I have to wait until Tuesdays or evening receptions to come in just to have things be done for my mother it shouldn't take 2 weeks to have my mother carpet clean if I didnt ask the evening receptions if there was work order done who knows if it would have been done such a nice place but need help with employees

  • Nadeen Nishimoto
    ★★★★★ 5 months ago

    This place is horrible and I highly recommend you not choosing. Firstly, you only are able to shower twice a week. They released my mother knowing she will be home alone after one week of knee replacement. My mother doesn't seem able to get around or be independently able to care for herself. I called to question this, the "supervisor" nurse's reply was, "maybe that's the way your mom will be for the rest of her life.". My mom is only 74yrs old!!!! I used to wonder why the residents there seemed very bitter and unhappy. If you have a loved one who's in need of physical therapy, STAY AWAY FROM HERE!!!

  • Janet Janet
    ★★★★★ 8 months ago

    Attempted to call for information and was answered by an extremely rude and very unprofessional Melody. She refused to help me instead transferred me to a disconnected line. When unprofessional RUDE and uneducated staff are the face of the company it is a clear picture on how things are being run without having to be there! Highly do NOT recommend this facility for anything or anyone! STAY AWAY especially when their own employees are posting negative information it's a TRUE WARNING!!!

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL5218C
License Effective Date2015-08-01
License Expiration Date2016-07-31
Medicaid CertifiedNo




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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