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Scottsdale Memory Care

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  2. Arizona
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Overall Rating 3.6 / 5.0 ★★★★★

  • Jeorlyn O'Donnell
    ★★★★★ 3 months ago

    I am hesitant to write this review because I rarely do bad reviews but in this case it is warranted. My mother is currently staying at Chandler Memory Care and they taking very good care of her. Teresa and the other nurses are just wonderful. The problem is with the bookkeeping and how they have overcharged my 86 year old dad. We were told by Traci that we would pay a private room rate of $1835 per month above what Mercycare is paying for the room. My dad wrote a check for $4751 for the first partial month and the month of February. When we received the first statement, around the middle of February it showed that our next payment due in March would be $3660. That's almost double what we were quoted. My Husband contacted their "bookkeeper" Val who said that the statement was confusing and she would get with their accounting group to fix the problem. This was the middle of February. On the first week of March they withdrew $3660 from my dad's account. He made the mistake of setting up direct with draw. BIG MISTAKE!!! My husband contacted Val and she said that she was sorry. At this point they had overcharged my dad $3661. She said that she was still working with the accounting department. She assured my husband that they would not charge dad's account again until they had worked everything out. They didn't charge dad's account in April but they did did withdraw $7345 on the first week of May. They now have overcharged dad $7335. My husband contacted Kim the manager. She seemed very concerned. She blamed the mistake on Val who was new and Traci who apparently did not quote us the correct rate. She said she understood our frustration and we would pay the quoted rate of $1835 going forward and she would get the money back to dad and would resolve the issue by Friday May 3. May 3 Kim could not get figures from accounting. She would resolve by Monday. No phone call from Kim on Monday. My husband called on Tuesday and Kim was out sick. On Wednesday my husband went to Chandler Memory Care. Kim was there and apologized that accounting still had not gotten back with her. My husband asked to sit down with Kim and work out the charges.. Kim agreed and together they determined that Chandler Memory Care owed dad $7335. She needed to get approval from Victoria. On Thursday (today) Kim would not take my husband's call. Val told my husband that Kim instructed Val to get with accounting and work the charges out. When my husband asked Val how long that would take she said she had no idea. I am worried that they have no attention of correcting this will just ask my mom to leave and keep my dad's money.

  • amy betts
    ★★★★★ 2 years ago

    I am so pleased with the care mom is getting at SMC. She has room to wander safely and everyone knows here. She has been there almost a year now and she is content and happy. Makes my life a lot easier and I can sleep at night. Thank God for these people.

  • ryan ricker
    ★★★★★ a year ago

    This is a beautiful facility the residents and fellow staff are wonderful this is my favorite and best job i've ever had i love working here as a life enrichment coordinator :D

  • Boogie Chicken
    ★★★★★ 7 months ago

  • C B
    ★★★★★ a year ago


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL8856C
License Effective Date2014-09-01
License Expiration Date2015-08-31
Medicaid CertifiedNo

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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