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Emeritus At Pantano

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Syble Griffin
    ★★★★★ 2 months ago

    If you are looking for a safe place for your loved one, do not place them here. The staff was frequently rough and unresponsive when my mother needed help.

  • Stephanie Birdsall
    ★★★★★ 4 months ago

    Sent a Valentine's present to my mother to be delivered on Valentine's Day. Was told it had been delivered by Fedex. 2 days later, she hasn't received it. She is too ill to go to the front desk to collect it. Wouldn't it be nice if they actually took packages to their residents??? I'm not impressed .

  • Mary Spencer
    ★★★★★ 11 months ago

    While mom was in the hospital during her last days someone was able to get in and make off with three of her most cherished pieces of family heirloom jewelry - and we all thought they were secure in her locked cabinet! What a shame on their name!

  • Helen Bayardi
    ★★★★★ 2 years ago

    A year ago I would have given a 4 star rating to this facility in spite of the constant turnover of executive directors, lack of leadership and training for the staff. The rating would have been based solely on the dedication of the majority of the caregivers. But when my mother could not care for her basic needs herself I noticed the care declined. When I needed hospice, there was a clear resentment on the part of the staff to their presence (probably because they questioned the care my mother was receiving). I was promised that my mom would be turned every 2 hours, as she could no longer turn on her own and her bedsores were getting worse. This did not happen and when I called it to the attention of the head nurse she reassured me it would be fixed. It was not. I hired a private caregiver who was there 5 hours a day, 4 days a week and there were many days when she told me she did not see a caregiver come in at all while she was there. Again, I called it to the nurse's attention and received promises, but nothing changed. With the help of hospice, I finally brought my mother home because on the days my caregiver was not there and I would arrive, there were too many instances when I found her in a soiled diaper and dirty sheets, which made it even more difficult to keep up with her sores. I blame this on lack of training, lack of a consistent executive director and the resentment towards the hospice nurses. If you have a parent who can pretty much care for themselves with minimal help, this might be a good facility, but I would never recommend it to an elderly person who is bedridden. I wish there would have been honesty in the fact that they really were not equipped to deal with someone in my mom's condition. But that would have cost them money by losing a resident. So very sad.

  • Annmarie Duffy
    ★★★★★ a year ago

    Looking for the very best place in town for Yourself or your parents? You have found it at Sierra Del Sol. Sierra Del Sol offers - Independent Living, Assisted Living and Memory Care. Their Manager Laure is friendly and very involved in her community. Her staff is smiling and happy. Stop by and join them for lunch or dinner.

 

Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL8112C
License Effective Date2014-08-01
License Expiration Date2015-07-31
Medicaid CertifiedNo




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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