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Mountain View Retirement Village

  1. Assisted Living
  2. Arizona
  3. Tucson Assisted Living Facilities
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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • Sibilus Ceraula
    ★★★★★ 2 months ago

    My mother suffered terribly at Mountain View Retirement Village due to the mismanagement and disregard from employees, the neglect of care, and the condescending attitude and lies from the CEO Tim Nelson and their Financial Department. After first moving mom to Independent Living on the second floor, in just three months they raised her rent to an exorbitant amount of money for a tiny apartment with a stove that never worked properly, and no washer or dryer. The laundry facilities were on the other side of the building which was too far for her in her condition. She opted to have them replace the dishwasher with a used washing machine left behind from a past resident which the maintenance man had her write a check in his name for the amount of $700.00; He promptly took a long vacation that week! When I talked to the Financial Department about it, he expressed no concern that the personal check my mom gave for the used washing machine was made out to the maintenance man, and not Mountain View Retirement Village. While mom lived in Independent Living, another maintenance man, an immigrant from the Czech Republic who spoke very little English, would walk in unannounced after one quick knock and sometimes after not knocking at all; I witnessed him doing this on occasion during my visits with mom. The lack of privacy and respect was disturbing, and mom never felt safe because of this sort of behavior. Once when hearing someone at the door, she rushed quickly towards the entry before he could rush in; She tripped and fell according to another cleaning woman who didn't actually witness it. After I was notified, I hurried over, and saw my mom laying on the floor with this immigrant leaning over her. Who knows what really happened! It was terrifying. After mom got out of the hospital, the Mountain View Village leasing agent suggested I needed to place her in their Rehab facilities next door before her returning home to her apartment. The toilet overflowed constantly. Specimens left for the doctor were never picked up for testing. The facility would leave her flat on her back refusing to adjust her bed so she could eat her meal, at which she would knock over the whole tray trying to sit up. I had to quickly remove her out of the Rehab facilities on my own accord so she wouldn't have to suffer there anymore. I had a conversation with the Mountain View Retirement Village CEO about it and asked him if the CEO was the same at both facilities (retirement and rehab). His answer was, and I quote, "Yes and no!" There was no privacy to our conversation as he left the door wide open. Everything was going swiftly down hill. I had to move her to the first floor Assisted Living for more care. They then raised her rent to a nearly $6,000.00 monthly rate. I would discover from outside support that at times after mom ordered dinner for the nurse to retrieve from the dining room, it would never get to her and she was left hungry for the night. Then, I discovered the Mountain View Retirement Village nurses had been giving her double the dosage of medicine prescribed by the doctor. There was a meeting about it after I was told about the over dosing. This was the final act, and what ultimately killed her before her time. A few days before her passing, one of the nurses blocked me in the hall and said, "I hear you have a problem with me!" One shouldn't have to be forcebly approached and spoken to in this way! I had to deal with my own failing health, so I couldn't be with mom 24/7 as I would have liked. I felt as if I put my trust in a facility with very little compassion for the elderly. My mom was a kind and generous person and the people at Mountain View Retirement Village took advantage of her kind and generous nature. They let me down, and they let my mom down. I am tired, weak, and feel beat down. I would like to put this behind me as my mother would have wanted me to, but I can not rest until I have warned others. So, here I am with "Heart in Hand" asking everyone to never put your trust in Mountain View Retirement Village.

  • Coolish Yeti
    ★★★★★ 2 years ago

    Mountain View is one of the very best retirement communities in Tucson. The residents there are bright, cheerful, energetic and just beam with enthusiasm for living there. Food was amazing! The kitchen staff really knows what they are doing back there and present a fantastic meal. From our first tour all the way to the end, Mountain View gave us a wonderful time. Highly recommend.

  • John Gentile
    ★★★★★ 3 years ago

    As a Home Health Physical Therapist, I have the opportunity to visit many retirement centers in and around the greater Tucson area. I have been coming to Mountain View to treat patients for home health therapy since 2002. I have always been impressed with the layout and cleanliness of the facility. Even more so, I was very impressed by the residents, staff and caregivers whom I came into contact with. From my perspective, the residents are treated with the greatest of respect and dignity. The caregivers are outstanding. They not only assist in the resident's daily needs, but are also involved in following up with exercise programs I have recommended once therapy has concluded. This is a great facility!

  • Bill Nordbrock
    ★★★★★ a year ago

    One of my closest friends is getting close to making the transition to assisted living. I brought him to Mt View to meet with Rebecca West, and sat in on the initial meeting. I was blown away by the compassion and caring she demonstrated. He was too.....When he is ready, Mt View will have a new resident. Now I recommend Mt View to all the professionals I know who work with Seniors in transition....It's a great option!

  • Catherine Vaughan
    ★★★★★ a year ago

    No doubt that a family member, a friend or even one of us, will need to know the choices we have for our future lifestyle during our retirement years. And it must be said that preparing in advance is key to knowing the choices we have here in Tucson for Senior Living Communities. The excellent "team" at Mountain View Retirement Village (Recipient of the 2016 Ensign Team Flag Award) are most committed to providing the type of accommodations and personalized services with the "value" that we can find comfort in for our financial needs. Did I mention the dining experience and FUN activities???? Ask for Rebecca West....Her "passion" speaks for itself!

 

Other Information

Facility TypeAssisted Living Center-Personal
Facility Type Code1J2
License NumberAL2873C
License Effective Date2014-11-01
License Expiration Date2015-10-31
Medicaid CertifiedNo




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