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Pacifica Senior Living Tucson

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Overall Rating 3.5 / 5.0 ★★★★★

  • Sheryl Blair
    ★★★★★ a year ago

    My Mom was so unhappy with the one on one care we were giving her at home. She was getting so angry. She is now very happy in her "new apartment" and is enjoying being in the company of other people. She was always a social person and this is just what she needed. She keeps telling us that everyone that works there is so kind and helpful and really good cooks! Communication from the staff is wonderful!!! We are at peace with our decision to place her there.

  • Devonna Eatpizza
    ★★★★★ a year ago

    I'm giving two stars for the employees who try to keep up with the overload of work expected from them with minimal pay. Without the employees I would give them no stars. The management is a joke and it all stems from Dale. It's a shame due to the fact that it is a visibly beautiful establishment that if ran correctly has the potential to be a nice place for your loved ones. Here's the problem. It's ran purely for money. Talk about skeleton crew. How about employees running from cottage to cottage on a regular basis. How about one employee during the day shift trying to take care of 14 residents with dementia or physical ailments that require heavy lifting by themselves? This puts the residents and caregivers in a very dangerous situation yet I see it all the time. The residents don't get the care they need and the workers are quite clearly stressed to the breaking point. No wonder the turnaround is so high. To end, unless they seriously address the issues and start running the place like the residents and employees are actually a concern I wouldn't leave my bicycle in their care.

  • Common Sense
    ★★★★★ a year ago

    I work for Pacifica Senior Living in Tucson and I think that this place is a great place to work and I would bring my loved one here if I needed to. I just want to say how awful these reviews are that are posted here. They sound like an employee who is mad because they have to do a little more work, but that's how it is in DEMENTIA care. It's never an easy job. I have worked at other facilities and had to do more with less help and even if you are working by yourself for a little while you can always count on the nurses and other staff to come and help out. It just not fair how one pissed off employee can go on here and make this great place look so bad.

  • happy employee
    ★★★★★ a year ago

    As an employee here for over a year , I can honestly say that I've had lots of jobs and all places have their ups and down when it comes to who you work with and for . Dale is a wonderful person to work for and cares for this facility and all her employees . All places of business have their share of disgruntled employees and everyone has a right to their own opinions , so I felt that I should share mine. I enjoy working with everyone here they are all wonderful people .

  • Bo Bontop
    ★★★★★ a year ago

    Wow where do I start, This is for all future users of a memory care facility with regards to pacifica memory care Tucson with Dale at the helm. Don't get us wrong, she is a nice enough person along with all the staff, but after several years with our loved one here it was getting really bad, always new staff faces and high turn over from what we saw. They have cut staff really really hard and repeatedly drop the ball on follow ups like call backs or emails and general things like I'll call you right back---don't hold your breath. Our loved one really started having fall injuries which isn't all to blame on pacifica, but lord when you have minimum staff required by law on the job at nite to keep and eye on the residents you are just asking for trouble. The dementia residents that are prone to night wandering and getting in positions of having major falls are not being served well when there is no one to watch often, hence my camera comment below. and yes I am aware of the law that won't let them restrain patients, but if there aren't enough personell to watch out for them, guess what happens, lots of injuries and trips to emergency room along with added $$$$$$ to eventually have them in accelerated declining health. The workers all appear to care for and take care of the paying residents but running a ghost town in regards to personnel at night, it's not good at all. When they call you to tell you an incident has happened it's like they are now a 3rd party and have to guess how the accident happend because, yep, no one was around to see what happened and they are at the mercy of the dementia person that fell or was injured to tell them what happened-- not a good system to depend on a injured party that for this info that may not even understand what day it is or how they got hurt--- DEMETIA YOU KNOW. We saw and were made aware from our loved one that fell outside on a hot day and thank god they were able to get back up to come inside to tell someone (us) and staff that was In charge of watching them that they fell. If it had been on the scorching hot sidewalk and they couldn't have gotten up or moved from the hot surface being in their 80's, it could have been a disaster. In general the facility is nice and the people are nice, but it's a huge fail on process and planning and follow thru. Keeping track of high dollar hearing aids eyeglasses, cell phones etc, don't even think about it. It's to much for the few people on shift to keep track of. As far as we could see, they have no set shift change hand off of info and prior goings on with individual residents. They need some sort of a activity board that is actually used manditory 24/7 by all 3 shifts along with a shift change info relay to on coming staff, no exceptions not just when they remember to, and the board for each cottage should be 8 foot long or longer to handle all pertinent ongoing daily info. Also it's like they assume the family members of the residents are retired sitting at home drinking wine chilling out waiting for calls because they have nothing better to do, like maybe paying for the expensive stay in regards to private pay customers. Seems like as each shift comes on for the day that they start from scratch, because there is no info on things done prior by someone else and this may be a symtoms of grossly understaffed situations. They IMO if they are going to try and operate on super minimal staff, for gods sake get video real time coverage system on most open areas monitored by a full time crew so when they have no staff to watch at least a camera person would see a fall outside on 300 degree ground to alert staff. I've seen several staff coming in to start shift and they just put away their back packs etc and go to work with no hand off of prior workings for the day. I do realize all facility's run bare bones due to costs but it seems this place with all its directors and Chiefs in charge is just begging for mayhem. Hope this info helps the family's considering this facility. Good day


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL6987C
License Effective Date2015-07-01
License Expiration Date2016-06-30
Medicaid CertifiedNo

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