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Woodland Palms

  1. Assisted Living
  2. Arizona
  3. Tucson Assisted Living Facilities
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Overall Rating 4.3 / 5.0 ★★★★★

  • Mingle
    ★★★★★ 8 months ago

    Such a great and beautiful place! The courtyard to busy with residents taking care of the plants/flowers or enjoying the sun! The food is all home made and delicious. Lots of good things going on and the pricing is very reasonable!

  • Frances Ford
    ★★★★★ 7 months ago

    I know Post a bad review about Woodland palms I truly apologized never post anything when your mad Angie and pat take care of my concerns right away my recommendation is always give the time to take care of your concerns this place it's showing me that they really care about my parents and all you have to do given some time to correct any mistakes I feel great having them here great Job Woodland Palms .

  • J. Ford
    ★★★★★ 6 months ago

    My wife's parents joined Woodlands a couple of months ago. After everything, it has been the best decision we could have made. As adults, mom and dad made their own choices, even when they seemed like bad ones and we just had to watch, hope and pray to God it went their way. And sometimes it did. These last couple of years though, it's been a continuous downhill slide that we could only watch. Injuries, sickness and bad luck with an escalating cockroach problem (yuck)..., led us down a dark road towards an inevitable sad end. But its mom and dad, right? It's their lives to live and they've earned that respect to decide what they want. Then old age's memory, vision and physical problems took center stage and it just got dangerous. If we hadn't stepped in and that's no easy thing to do, well - they'd almost certainly be gone now and that's scary to think about. At the end of the day, a man only has his word. We had to break that "No. We won't put you in a home." promise just to keep them alive. So look, look, look around. Meet strangers in different places. Review choices and check them off the list... it went on and on. Then we picked Woodlands. And it hasn't been easy. New food. Structured environment. Locked gates. New people all around and other residents with their own memory problems. Lots of fear. Didn't know what questions to ask. Meds to schedule, some w/ and others without food. Complicated. TONS of paperwork at the beginning and more. They are at the mercy of staff so you hope they've been vetted properly and all are good people, down to the very last one. Plus, we both have full time jobs that start with a two am alarm and have kids at home. It all just takes time. The road has been bumpy. We had to buy new furniture, all of it and had to get it there. Ouch. And mom or dad forget and tell you about no lunch or meds so you call angry, forgetting it's a memory care facility and find out that they are just confused. It's not good or bad, there's noone to blame and who doesn't want a villain? But it gets sorted out, everybody apologizes and all are in love again and staff were great throughout. The staff is in a difficult spot because of that and still manage to smile and be polite to everyone every time we go and it's been (3-5) times a week. I've never seen them angry and it'd be easy with frustrations around every corner and we all know hard feelings can accumulate. We all want it our own way and in our rush to fix mom or dad's mistreatment or problem, real or not... well, we can forget that the staff are people too. And when it's their own, they have faced, owned and corrected every problem or concern that we've had and all in a timely way. Despite the rough early weeks with resistance, fear and anger at every turn, staff missteps, incorrect staff titles w/o supporting credentials (big deal, that one and it got sorted out fast), unsecure med controls (another whopper that's come under scrutiny and been addressed), from the top down things are confronted and fixed. Fast. Mom and dad really like it here. The food is great, everybody eats what they want and there's plenty of it. It's super clean and odorless, staff is usually busy but never far away or too busy to help with anything. With kindness and sweet redirecting, they help us leave when mom is determined to go with us. Activities are fun and the activity director obviously loves her job, you see it in her easy smile and caring way. Plus there's a young guitar player that rocks the place pretty frequently. Overall and without exception, staff and residents are just plain nice. Now we can sleep through the night again, confident that mom and dad are safe, well fed and happy. Finally.

  • Laura Mcknight
    ★★★★★ 11 months ago

    The staff is wonderful. Very clean large modern showers I'm in wheelchair. So easy to get thru doorways beautiful garden . smells good. Nice large rooms

  • Sue Miller
    ★★★★★ a year ago

    The staff that was there before Joey got there was horrible but she has made terrific changes and things have turned around. I wouldn't let hateful people turn you away. Go and see for yourself. My mother lives there and has lived there for over a year. The old staff was down right horrible but they are gone and the new staff is amazing. A big difference and all within the last few weeks. Go Joey and the woodland palms staff!


Other Information

Facility TypeAssisted Living Center-Directed
Facility Type Code1J1
License NumberAL7186C
License Effective Date2015-06-01
License Expiration Date2016-05-31
Medicaid CertifiedNo

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