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Hillcrest Memory Care Living

  1. Assisted Living
  2. California
  3. Antioch Assisted Living Facilities
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Overall Rating 3.1 / 5.0 ★★★★★

  • Kelli Kruse
    ★★★★★ 2 months ago

    The management and staff are kind, courteous and polite. They respond when an issue is brought to their attention. They work in less than desirable conditions. "Memory Care" means this facility offers a locked-secure place for the residents. It does not mean a resident will receive a higher level of care. A potential resident assessment should take longer than it does and a new resident should receive one-on-one care during the first week to ensure they acclimate to their new environment. Monitors and/or call buttons should be installed in each room to alert caregivers when a resident falls or needs assistance. Place a bed rail on the bed to help prevent falling out. Some rooms require cleaning more than once a week. Fecal covered clothing, diapers, chucks, sheets, towels, garbage, uneaten food, etc. should be removed from the room immediately. A dementia patient may "rummage through" and/or rearrange these items and be exposed to fecal matter and germs. A dementia patient doesn't know to eat. You have to remind them, help them or even sometimes feed them. Undergarments should be changed at least after each meal. One meal pushes another out- right? Launder resident's items as needed vs once a week. Launder each resident's items separately as to not contaminate other resident's items. Do not expect family members to do the laundry when they are paying you to do it. Create a way to secure a resident's things. Often other resident's wander into a room that is not theirs. They help themselves to clothing, toiletries, shoes etc.

  • Kay Dillon
    ★★★★★ 3 months ago

    Amazing place for my loved one. Able to handle all of my dads needs.

  • Alice Lozano
    ★★★★★ 7 months ago

    This is by far one of the worst senior homes. They are so unprofessional and unorganized. It smells so bad every day and the residents walk around so dirty and smelly like zombies. It shows that all they care about is getting people in but not about having a clean environment. Euguenie the sales coordinator was not very pleasant also. Do not take your loved ones to live there.

  • Susan Ledford
    ★★★★★ 2 years ago

    Toward the end of his life, my husband moved to Hillcrest, because he needed more attention than most facilities can provide. The staff at Hillcrest went above and beyond to give him the care that he needed--providing him a private room, placing him near the nurse's station, checking on him frequently, communicating frequently with our family, and, at times, just spending time with him. My husband passed away peacefully at Hillcrest, and the staff made it possible for our family to be with him 24x7 in his final days. Also, I just received reimbursement for my husband's rent for the days after he passed. And, I didn't even have to ask. I cannot commend or thank Hillcrest enough.

  • Skeet DaKyng
    ★★★★★ a year ago

    I worked here it was horrible staff and management only 2 staff members from a.m. are respectful and kindhearted that place needs to be shut down

 

Other Information

Facility TypeResidential Care Elderly
OwnerSst Senior Care, LLC
Facility AdministratorTony Montellano
Regional Office15
License StatusLicensed
Date Licensed2015-02-27
Date Closed0000-00-00
Date Of Last Visit2015-05-21
Inspection Visits0
Complaint Visits0
Other Visits4
Total Visits4
All Visit Dates05/14/2015, 01/29/2015, 01/05/2015, 12/18/2014
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates05/14/2015, 01/29/2015, 01/05/2015, 12/18/2014
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations0
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations0




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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