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Glenbrook Assisted Living

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Chris Zikakis
    ★★★★★ a month ago

    Our experience here was very positive. My mother fell and needed good care while she recuperated. We found the facility to be beautiful and clean. The staff was attentive and caring. It was amazing to experience a place filled with so much genuine love. Yep, love. Thanks to everyone there for the wonderful work you do.

  • Luna Luna
    ★★★★★ 8 months ago

    Glenbrook and La Costa Glen: ASSISTED LIVING, MEMORY CARE, & SKILLED NURSING Can't believe this place has 4.0 starts. Staff doesn't always rude, they don't go according with their Core Values. There always hiring, they only hire professionally and experience candidates, but the staff I had met always on their cellphone and always made residents wait. Treat resident very poorly. Just the worst place to work. I'm really excited I quit.

  • Zeeh Flores
    ★★★★★ 5 months ago

    Employees are very friendly and well trained.

  • Michael Cosh
    ★★★★★ a year ago

    Stopped to check their skilled nursing facility for my mother, who has a terminal heart condition and was stopped by an admissions person who didn't offer to give me a tour, said that their facility mostly took care of the LaCosta Glen and their skilled nursing facility was for short term patients only. Left feeling like I'd been given the bums rush.

  • Pat Wright
    ★★★★★ 3 years ago

    This would be amongst the hardest jobs I could imagine. Most of the staff are wonderful. A few could learn to smile. Some of the women attendants walk in the room and I can tell they resent what they are about to do. I just returned from there. One relative was in the same dirty pants he was wearing on Tuesday, three days ago. I bought him new pants but those have disappeared. His glasses were filthy. Previously his hearing aids were dead but I was told they changed the batteries. Not the case, the next person changed the batteries and cleaned the hearing aids - so we're back in business. How long did he sit in silence wondering what was going on around him? Well constantly actually - but in silence. Those hearing aids are important! I have a lot of experience with this place. My mom absolutely loved Independent Living. Its like a cruise ship. She had a great time. I'd call and she'd say "don't bother me - I'm playing cards with my friends." But the time came for Assisted Living. It is like a Motel 8. Not great but it will do. It was a very hard adjustment. Then the time comes for Skilled Nursing. I do not understand why they can't make those rooms just a little bigger. Why are the closets so small? Can't they have more than two showers a week? It breaks my heart to see residents in the hallway. "I need help!" I often hear. But they often don't have the staff to respond. It got to the point where I thought they should pay me - because I offer to help. What is really important - if you are shopping for a retirement home look beyond Independent Living. Ask to see Assisted Living and Skilled Nursing. Then move in with your kids. I keep telling mom that there is room in the basement with the ferrets --- only kidding, Mom! Actually we would have made room for her here and she'd be happier. I might be drinking more, but I'm sure she'd be happier. And my advice to the management of Continuing Life Communities that owns this place. Listen to your employees. Reward the good ones. Pay more. Get rid of those who resent changing diapers. Any my sincerest thanks to the great ones, Marion, Carlos, Thai and others. I've already started drinking so I forget a few names. It sure isn't easy getting old!

 

Other Information

Facility TypeResidential Care Elderly
OwnerGlenbrook Hc LLC/Life Services LLC
Facility AdministratorRobert Zitsman
Regional Office08
License StatusLicensed
Date Licensed2004-01-05
Date Closed0000-00-00
Date Of Last Visit2015-04-15
Inspection Visits2
Complaint Visits2
Other Visits3
Total Visits7
All Visit Dates04/15/2015, 07/29/2014, 04/03/2014, 02/25/2014, 01/15/2014, 03/14/2011, 06/24/2010
Inspection Visit Dates06/24/2010, 04/15/2015
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact3
Other Visit Dates07/29/2014, 01/15/2014, 03/14/2011
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact2
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations6
Inconclusive Allegations4
Substantiated Allegations2
Unfounded Allegations0




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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