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Atria El Camino Gardens

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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • ★★★★★ a month ago

    At a difficult time in our lives, we have found comfort in knowing that our mother is in the hands of such a wonderful staff at Atria El Camino Gardens. They are very kind, attentive and supportive, and the facility itself is beautiful.

  • ★★★★★ 11 months ago

    Disappointed got us in with saying it would cost a little over our budget of $3,000 PLUS level 1 care or maybe two... at $450 per level. Then thank god they did an assessment before we signed, as per my request, as it ended up level 5 care additional $2250 a month... but we only have a max of level 6... oye vey. So there is also a $3000 initial community fee to be paid up front... end result about $8300 to move in without laundry fee or medicine fee. I am glad I read reviews about tack on fees. My mother left in tears as she liked the place but they drew us in with yes we can meet your budget and we can get you discounts if you sign before the new month. Reality we couldn't afford the place because of additional fees. Initial sales person Michelle wouldn't even see us before we left. We were told that even if we signed we could've changed our minds based on final assessment. Shame on your sales people and referal companies that said your cost was low and affordable. You lied to a senior citizen that was hoping to get care for her last years.

  • ★★★★★ 2 years ago

    My grandfather was admitted at this location roughly 3 years ago. Initially, I thought the service was great, food mediocre, and the price was fair. Some time later, my grandfather fell in the bathroom in his room and (later we found out he fractured his hip at the hospital) no one could enter the room in this emergency situation. It took 15 MINUTES to try and find someone who could try to open the door. The worst part was, MY GRANDFATHER HAD TO CRAWL ON THE FLOOR (injured) to unlock the door! The staff never was able to even unlock the door. Nonsense. He ended up having hip surgery and moving locations to avoid this from happening again. The food is rated at "5 stars." I would disagree with this, but that is my opinion. The good thing about this place was the exceptional medical staff. I was in contact with them weekly and the staff was very friendly/supportive and knowledgeable.

  • ★★★★★ 3 years ago

    I've been with this Atria for just over a Year. The brochure I was given asked me to print a name of a staff member that I appreciated. However, I like MOST of the staff very well, especially those that either assist me every day or at least say "HELLO" with a smile. This particular Review will be just to make it known that I really appreciate the the work that the "CLEANING STAFF" does for me when needed. They do a very meticulous and tiring function but are continuously working to keep everyone fed and happy. Everyone is doing a great job but I have several people who generally greet me with a smile and great service which brightens my day very much. My favorite one within the "CLEANING STAFF" is Anna. Another one of the "CLEANING STAFF" with the most "keep at it" attitude is Hanna. These people are ALWAYS around and work too be sure all is well and/or dealt with properly.

  • ★★★★★ 3 years ago

    My Mom moved into Atria El Camino Gardens almost 2 years ago. To say she didn't want to be there and wanted to go home is an understatement. But after settling in her apartment, a number of the fantastic staff came by to talk with her. Mike, the great guy that takes everyone on those bus trips, went to her apartment and talked a long while with her. A number of staff came by to welcome her and comfort her. Ingrid Weber is an angel in disguise. She is so passionate about the people there and will do everything in her power to make your loved one feel welcome and the family very at ease. She has a 1,000 watt smile that she not only greets us with, but our Mom, too. Angelicia, or Gigi, as we call her, is also a beautiful person with the people who live there. On one bus trip to Thunder Valley, which my Mom had gone on many other times, there was a mistake on the paperwork that said she couldn't go without someone accompanying her. My Mom LOVES going to Thunder Valley and when she couldn't get on the bus she was very, very upset. Gigi saw her so upset and said wait a minute and checked on her status and saw that she was able to go. She went to my Mom's room and told her to get her shoes on that she was going on the bus. Gigi, had the bus driver wait for her until her status was straightened out and got her on the bus and off she went. My Mom was so happy. Eric, the Executive Director is a kind man who will listen to your concerns, do everything in his power to resolve issues that the family may have. Thank you Eric. The dining room employees are very patient and most are very friendly. The white tablecloths, napkins, fresh flowers everyday are wonderful. They continue to work on the menu to try to please everyone,. I don't want to forget Elizabeth at the front desk. She is so helpful and kind in all the interaction we have ever had with her. I don't know all the staff, but find that they are friendly, helpful and very caring about the dear people who live there. My family and I thank each and everyone of the staff very much for a task that is not always easy, for sure.

 

Other Information

Facility TypeResidential Care Elderly
OwnerWg El Camino Gardens Sh, Lp & Atria Mgmnt Co., LLC
Facility AdministratorDebra Ahrens
Regional Office23
License StatusLicensed
Date Licensed1995-10-31
Date Closed0000-00-00
Date Of Last Visit2015-04-02
Inspection Visits1
Complaint Visits17
Other Visits14
Total Visits32
All Visit Dates05/29/2015, 04/02/2015, 12/15/2014, 12/15/2014, 08/07/2014, 08/07/2014, 07/30/2014, 06/24/2014, 05/12/2014, 04/23/2014, 03/11/2014, 01/06/2014, 11/07/2013, 10/04/2013, 08/07/2013, 07/16/2013, 05/22/2013, 02/12/2013, 02/12/2013, 02/12/2013, 02/07/2013, 02/
Inspection Visit Dates2013-05-22
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact3
Other Visit Dates12/15/2014, 08/07/2014, 07/30/2014, 05/12/2014, 04/23/2014, 01/06/2014, 11/07/2013, 08/07/2013, 07/16/2013, 09/11/2012, 03/19/2012, 05/17/2011, 03/18/2011, 01/21/2011
Other Citation For Immediate Health Safety Or Rights Impact4
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact3
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations24
Inconclusive Allegations4
Substantiated Allegations6
Unfounded Allegations14




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