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Mountain View Center

  1. Assisted Living
  2. California
  3. Claremont Assisted Living Facilities
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About Mountain View Center

Mountain View Centers is an assisted living community in Claremont, California specializing in memory care for Dimentia and Alzheimer's patients. Our specialty is the patient care system we have developed over the 30 years we've been in the assisted living and care business.
Our facilities are residential homes with qualified staff, that applies special attention to each resident, and their Dimentia condition(s). We train our staff to focus on individual care, while engaging in physical activities, and cognitive stimulation for our residents. The resident's families are always appreciative of the level of care their loved ones receive at Mountain View Centers.

Monthly Base Cost: $4,800

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Gina Brady Rey
    ★★★★★ 3 months ago

    If I could give this death trap a zero, I would. Many of the caretakers are wonderful but the management is inept and does not know how to maintain adequate staffing to care for your loved one. Additionally, she does not build up and encourage her staff for excellent work or hold them accountable for neglect. She will smile and tell you everything is fine but believe me, it is NOT fine. I spent many hours there visiting my father. He was languishing. He was better cared for than many other residents because he had a steady stream of visitors. Still, he almost always smelled like urine and he got UTI's and pneumonia over and over. He also, had lots of bruises and skin tears. Many residents go unchanged for hours and hours because of poor staffing, especially at night. Inexperience caregivers often banged my dad's elbows or hands going through doorways. Once my dad was near a wall and the blood from his arm was smeared all over the wall in the kitchen. I pointed it out to a caretaker before I left so she could clean it. The next day, it was still there. On the 4th day, it was still there so I told one of the ladies in the office and she had someone clean it. Another time, I noticed my dad was wearing a blood soaked bandaid. Underneath, he had a deep gash on his thumb that was still bleeding. I asked the caregivers what had happened and no one knew, strange because it was newly bandaged. I have seen residents get in physical fights where one lady had her arm broken. One young adult male resident would carry a 90 year old woman around and call her "baby" and "honey" then sit with his arm around her. This place is so hungry for money, they will admit anyone. One angry and paranoid resident hit a caregiver over the head with a heavy item and she had to go to the hospital. The same man told me he would "shoot my father in the head", if I didn't help him escape. Once when I took my dad for a walk, I found a resident laying on the ground and bleeding behind the building. I ran inside but I couldn't find any caregivers! I yelled and no one came. I called 911 and finally, a resident went and found a caregiver. I was still on the phone with 911 and I asked the caregivers for the address so I could give it to 911 and they REFUSED to give it to me because "only caregivers can call 911". When the paramedics came, I asked them what they thought of Mountain View Center and if they had much dealings with them. The paramedic told me they were there often and he would not put a family member there. He stated that they were disorganized (never had information ready for emergency workers) and poorly staffed. I started a Family Council at Mountain View Center to see if I could enact some change. The first thing I asked for was to have management post daily staffing in a place all family members and visitors could see it, but it never happened. When she did eventually post staffing, it was a small sheet on her office door away from foot traffic. There are 40 beds and when my dad was there 38 residents. They had only two people on the schedule for overnight. Sometimes, there was ONE caregiver at night. ONE persons to check on all those patients and change their diapers. If there was a fire, many of those residents would perish. Again, many of he caretakers are wonderful BUT they can not care for your loved ones the way they would like to because they are stretched thin. There is no accountability if they do not do their job and no appreciation when they do their job well. I could go on, but I have wasted too much time on this place already. My father is now in a small board and care with 5 other elderly people. Most of them are able to walk and take care of themselves. My father is the only one with Dementia so he gets even more care. He is always clean and well feed. He no longer gets UTI's or pneumonia. Best of all it costs LESS than this graveyard. Please consider a small board and care for your loved one. My dad is at Genesis Manor in Claremont. I found them through A Place for Mom and I am very grateful.

  • Denyse Reuteler
    ★★★★★ 9 months ago

    If I could give 0 stars I would! I put my dad here for 2 days, during my sons wedding. First they sent me papers to fill out and apparently not all of them. Because over the counter calcium wasn't on my list and drs list it created a big mess and to make a long story short, kept me over an hour to fill out more paperwork which caused my heavy schedule to be thrown off and I had to stay up til 5:00 in the morning decorating. Then up by 8:00, so I was so tired for my sons wedding. Then I told them my 88 year old dad was an introvert and enjoyed being in his room and watching tv. They said I could bring tv for my dad and then refused to hook it up. He shared a room with a young guy and the room was a hot mess. I was told housekeeper would clean it up which was never done. I stopped by to check on my dad Saturday between venues and my dad was laying in bed, no tv. Sunday when I arrived to pick him up he was so shaken up for they locked him out of his room and he was sitting on his hard walker while the care givers played cards. They told him all morning they didn't have key to get in his room so he could lay down. Yet she not only had key but roommate was sleeping in room. Big fat liers! My dads tv never hooked up all weekend and he was tramatized by the experience and slept the entire next two days. I felt so bad. If your desperate look somewhere else. When I first toured everything looked okay, boy was I wrong. Sunday it smelled bad in there, and everyone looked drugged out. I promised my dad he would NEVER go there again. Beware!

  • Dehla Rayburn
    ★★★★★ a year ago

    I, am an MSW, working in healthcare for many years, and currently with a healthcare company and have been visiting this facility for over one year now; and I have consistently found the staff to be providing excellent, kind and compassionate care to all the residents in this facility. The staff are warm, gentle and caring in providing personal care to the residents and I would highly recommend this facility to anyone looking for an excellent placement for a loved one with dementia or Alzheimer's. The staff are truly vested in providing quality compassionate care in a safe and nurturing environment, the staff create and maintain. Residents are always neat , clean and well cared for, it is an excellent facility.

  • Brandi Johnson
    ★★★★★ a year ago

    I have heard great things about this facility from families that had serious behavior issues, mainly escaping and running away. The family had unsuccessfully tried other locked facilities and their loved one was able to escape by jumping over retaining walls, taking the hinges off windows, and they were ultimately removed from 2 facilities and send to Mountain View where they managed the behaviors and the staff were well trained to deal with extreme problems.

  • Justin Ausman
    ★★★★★ a year ago

    Horrible. Our family member deteriorated here. They dropped our family causing a femur fracture and denying it for a while and eventually owning up to it. Very short staffed. The owners are nearly impossible to get ahold of. Our family member was moved out after the first incident to another facility where they received way better care.

 

Amenities

  • Activity Room
  • Beauty/Barber Shop
  • Cafe/Deli/Bar
  • Central Dining Room
  • Central Living Room
  • Dining: Dining Room
  • Dining: Room Service
  • Dining: Special Dietary Offerings
  • Emergency Response System
  • Fitness Room
  • Laundry Facilities
  • Patio / Courtyard
  • Pet Friendly
  • Security: 24 Hour
  • Security: Controlled Access Entry
  • Security: Daily Check-in System
  • Security: Secured Dementia Neighborhood
  • Walking Trail
  • Wheelchair Access

Services

  • Diabetic Management
  • Home Health Agency available
  • Individualized Care Plans
  • Maintenance Service
  • Meal Planning
  • Pastoral Care Program
  • Provide Memory Care
  • Respite Care
  • Status checks
  • Therapy Services
  • Transportation
  • Wellness Program

Apartment Features

  • Full Kitchen
  • Furnished Rooms
  • Living Room
  • Porch/Patio/Balcony
  • Private Bathrooms
  • Private Garden Area
  • Private Rooms
  • Semi-private Rooms
  • Walk-in Closet
  • Walk-in Shower
  • Washer and Dryer

Companionships

  • 2 to 24 Hour Companion Care
  • Answering the Phone
  • Help with Reading
  • Monitor Diet & Eating
  • Monitor TV Usage
  • Reminders for Appointments
  • Stimulate Mental Awareness
  • Supervise Home Maintenance

Personal Care

  • Activities of Daily Living
  • Assist with Dressing
  • Beauty and/or Hair Care
  • Exercise Assistance
  • Incontinence Care
  • Medication Management
  • Reminders for Medication

Activities

  • Events designed for Memory Impaired
  • Fitness Classes and Groups
  • Live Entertainment
  • Planned Social and Family Events
  • Recreational Activities
  • Religious Observances

Home Helpers

  • Accompany on Errands
  • Assist with Pet Care
  • Change Linens
  • Help with Laundry & Ironing
  • Plan, Prepare & Clean-Up Meals
  • Provide Light Housekeeping

Housing

  • CCRC
  • Home Care
  • Hospice
  • Memory Care
  • Personal Care
  • Respite/Short Term

Payments

  • Medicaid
  • Medicare

Care Options

  • Medical
  • Non-Medical

Staff

  • Licensed Vocational Nursing Services

Other Information

Branch 1

Facility TypeResidential Care Elderly
NameMountain View Center
OwnerMountain View Centers
Facility AdministratorMaria G. Hernandez
Street715 West Baseline Road
CityClaremont
StateCA
Zip91711
CountyLos Angeles
Regional Office28
Capacity40
License StatusLicensed
Date Licensed1997-08-29
Date Closed0000-00-00
Date Of Last Visit2015-05-13
Inspection Visits2
Complaint Visits5
Other Visits11
Total Visits18
All Visit Dates06/17/2015, 05/13/2015, 05/04/2015, 05/01/2015, 10/28/2014, 10/10/2014, 05/01/2014, 04/11/2014, 04/11/2014, 04/11/2014, 04/02/2014, 03/18/2014, 02/27/2014, 08/29/2013, 06/22/2012, 08/18/2011, 05/20/2011, 03/08/2011
Inspection Visit Dates02/27/2014, 08/18/2011
Inspection Citation For Immediate Health Safety Or Rights Impact2
Inspection Citation For Potential Health Safety Or Rights Impact13
Other Visit Dates06/17/2015, 05/13/2015, 05/04/2015, 05/01/2015, 10/28/2014, 10/10/2014, 05/01/2014, 04/11/2014, 04/11/2014, 03/18/2014, 05/20/2011
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact11
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact2
Total Allegations16
Inconclusive Allegations11
Substantiated Allegations5
Unfounded Allegations0

Branch 2

NameMountain View Cottages-VIII
Facility AdministratorMody, Trupti
Street9779 Ramona Ave
CityMontclair
Zip91763
CountySan Bernardino
Regional Office19
Capacity6
Date Licensed2009-04-07
Date Of Last Visit2015-05-21
Inspection Visits3
Complaint Visits2
Other Visits20
Total Visits25
All Visit Dates05/21/2015, 04/30/2015, 03/25/2015, 02/20/2015, 02/20/2015, 12/22/2014, 11/25/2014, 10/30/2014, 09/22/2014, 07/28/2014, 06/26/2014, 06/26/2014, 06/13/2014, 05/30/2014, 05/15/2014, 05/02/2014, 04/18/2014, 04/11/2014, 03/14/2014, 12/19/2013, 09/19/2013, 09/
Inspection Visit Dates02/20/2015, 09/19/2013, 05/09/2011
Inspection Citation For Immediate Health Safety Or Rights Impact4
Inspection Citation For Potential Health Safety Or Rights Impact4
Other Visit Dates05/21/2015, 04/30/2015, 03/25/2015, 02/20/2015, 12/22/2014, 11/25/2014, 10/30/2014, 09/22/2014, 07/28/2014, 06/26/2014, 06/13/2014, 05/30/2014, 05/15/2014, 05/02/2014, 04/18/2014, 04/11/2014, 03/14/2014, 12/19/2013, 09/19/2013, 10/18/2011
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations3
Inconclusive Allegations0
Substantiated Allegations3




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