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Courtyards At Pine Creek

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  2. California
  3. Concord Assisted Living Facilities
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Overall Rating 2.9 / 5.0 ★★★★★

  • Judy Wilson
    ★★★★★ 2 months ago

    I just started working for this company and they are amazing! It sounds like things needed some improving, but the new management company is phenomenal and truly have their focus set on the residents and staff. It's not always an easy job, but working with seniors is so rewarding and I know my co-workers feel the same way. I wouldn't hesitate to have my parents in this community, because I know that the staff will treat them like family.

  • Gaylene Barton
    ★★★★★ 2 months ago

    I've worked for this community for over 2 years and for the first time we now have owners that are investing time money and energy to provide a beautiful environment for both residents and staff. This has been such a great smooth process and the residents enjoy the changes that are happening we all cant wait to see the finished project!!

  • Kim Tipton
    ★★★★★ 2 months ago

    I am so grateful to all of wonderful employees, the care they show to my mom has been more than I ever expected. She is happy and has made many new friends.

  • Kimberly Mcdaniel
    ★★★★★ 3 months ago

    This is a horrible place to put any loved one. They do not keep their word and fail daily to provide basic care that is needed. They pay no attention to the emergency buzzers and most the time never show up to see what's going on. They claim to be pet friendly and will have you pay a pet deposit just to make you get rid of the animal a year later or threaten to evict your loved one. The new director will not work with anyone to find solutions instead of evicting. She is even so unprofessional that if she doesnt like what you say she will yell at you and try to push her authority. I would not recomend this place to my worst enemy.

  • K M
    ★★★★★ 5 months ago

    They neglected, abused and caused great pain to both of my parents during their stay. They are unsafe, unclean, and uncommitted to caring for their residents. Staff does the best they can but they are not supported by management either. It took us a while to see what was going on, unfortunately, and memory challenged residents can't report. They have changed owners about five times in the last couple of years and have no accountability to follow through with any of their obligations of care and safety. There are better places out there. The Kensington is a wonderful location for memory care if you need a referral.


Other Information

Facility TypeResidential Care Elderly
OwnerKa-2 Associates, LLC
Facility AdministratorSue Capson
Regional Office15
License StatusLicensed
Date Licensed2010-12-14
Date Closed0000-00-00
Date Of Last Visit2015-05-18
Inspection Visits1
Complaint Visits47
Other Visits36
Total Visits84
All Visit Dates04/24/2015, 04/17/2015, 03/30/2015, 03/30/2015, 02/23/2015, 01/21/2015, 01/21/2015, 01/21/2015, 01/20/2015, 11/25/2014, 11/25/2014, 11/25/2014, 11/25/2014, 11/14/2014, 11/14/2014, 10/24/2014, 10/24/2014, 10/23/2014, 09/26/2014, 09/15/2014, 09/14/2014, 09/
Inspection Visit Dates2013-03-22
Inspection Citation For Immediate Health Safety Or Rights Impact4
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/17/2015, 03/30/2015, 01/20/2015, 11/25/2014, 11/14/2014, 10/24/2014, 10/23/2014, 09/26/2014, 09/15/2014, 09/14/2014, 09/13/2014, 09/12/2014, 07/24/2014, 06/12/2014, 05/01/2014, 03/21/2014, 03/06/2014, 10/31/2013, 10/31/2013, 10/22/2013, 09/30/2013, 08/
Other Citation For Immediate Health Safety Or Rights Impact30
Other Citation For Potential Health Safety Or Rights Impact31
Complaint Citation For Immediate Health Safety Or Rights Impact40
Complaint Citation For Potential Health Safety Or Rights Impact11
Total Allegations110
Inconclusive Allegations44
Substantiated Allegations41
Unfounded Allegations25

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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