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Brookdale Danville

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  2. California
  3. Danville Assisted Living Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Katerina D
    ★★★★★ 5 months ago

    This is our experience with Brookdale on El Pintado: We wanted to move our mom from a private home to a facility with more activities and more people for her to interact with. Brookdale nurse came to evaluate her and came up with a quote. Also the sales person promised to work with long term care insurance for partial reimbursement. They also told us, there will be another evaluation once she moves in, but the difference in cost would be very minimal. We agreed to the price and moved her to the facility. 3 weeks later, Brookdale notified us that they will increase her cost by $750 per month (after they did evaluation). Brookdale charges you facility fee so once you move in, if you decide to move out, they keep the fee... We argued with the managers and told them we will move mom elsewhere.... The nurse said, she will make mom "walk again" so we will not have to pay extra $750.... As you can imagine, she did not walk before we moved her to Brookdale, she did not start walking any time after.... They did not increased cost at that time, but they resisted to submit any documents to Long Term Care for reimbursement (they slowly increased her cost over a period of 6 months she was there). I tried calling them, but both managers were never available and never called or email back. I did manage to get a hold of them once in a blue moon, but nothing ever came out of it. About their services-- Their food is very poor, there is a strong smell of urine, and facility is understaffed. If you try to deliver a message about medication -- i suggest to keep calling-- they will not follow up. I know a couple of people who moved their loved once from Brookdale because they kept increasing their rent. Not everything was negative-- there were a couple of very nice people who were taking care of residence, but overall experience is one star and not worth it.

  • Marla Zelko
    ★★★★★ 2 years ago

    We toured this facility and we would move our loved one here when the time comes. The prices were reasonable and the interior seemed cleaned and well cared for. All of the residents seemed content.

  • Krishna Bhattarai
    ★★★★★ 5 months ago

 

Other Information

Facility TypeResidential Care Elderly
OwnerSummerville At Barrington Court & Emeritus Corp.
Facility AdministratorVanessa Souza
Regional Office15
License StatusLicensed
Date Licensed2006-05-30
Date Closed0000-00-00
Date Of Last Visit2015-05-22
Inspection Visits1
Complaint Visits5
Other Visits10
Total Visits16
All Visit Dates05/22/2015, 01/16/2015, 07/11/2014, 07/11/2014, 12/10/2013, 08/06/2013, 08/06/2013, 09/15/2011, 05/24/2011, 05/24/2011, 04/13/2011, 03/16/2011, 11/01/2010, 11/01/2010, 07/14/2010, 07/14/2010
Inspection Visit Dates2011-04-13
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates05/22/2015, 01/16/2015, 07/11/2014, 12/10/2013, 08/06/2013, 09/15/2011, 05/24/2011, 03/16/2011, 11/01/2010, 07/14/2010
Other Citation For Immediate Health Safety Or Rights Impact3
Other Citation For Potential Health Safety Or Rights Impact6
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations9
Inconclusive Allegations3
Substantiated Allegations2
Unfounded Allegations4




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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