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Olivenhain Guest Home

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  2. California
  3. Encinitas Assisted Living Facilities
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Reviews
Overall Rating 4.4 / 5.0 ★★★★★

  • Iris Heart
    ★★★★★ 6 months ago

    I absolutely love Olivenhain Guest Home! It's a hidden GEM! I worked here while I was in school then came back a second time a few years later. Sadly I had to leave since then, but in my experience, this was the best facility. I found larger facilities to be good, but nowhere has same kind of compassion as OGH. This is a privately owned facility, not a corporation. The owners Hank and Suzanne take a personal interest in every resident. Kelly the administrator always advocates for her residents whether it's insurance related, doctors, hospice, or medical equipment, she fights hard for every resident. They expect the highest care from all staff member. Everyone in this building treats each resident like they were they're own parent or grandparent. That is what makes them so special! I recommend them to all friends and family with loved ones in need of long term care. They're expertise with memory care is unmatched!

  • Kieaunna Cooley
    ★★★★★ 8 months ago

    There's maybe about 3 genuine caregivers. The owners are more focused on money than the residents. The owners move residents around from room to room to make space to move new residents in, but as you know patients with dementia don't do well with change. They do not provide enough supplies for staff and residents. They do not use tear free shampoo. The home is rat infested. Or "bunny infested" as they prefer to call it. Rocking recliners are unsafe for residents, when transferring for example. One Med tech left and clocked out of her shift and left the caregivers unattended and a female resident had a heart attack soon after the med tech employee left her shift and unfortunately passed away. Understandable that most residents have a do not resuscitate form but that is abandonment. The female owner loses her temper. Has said to staff member "I'll call you whatever I like" and has referred to certain staff that she has hired of a certain race as "gang members." Would not recommend bringing your loved ones to the facility and also would not recommend working for the facility. Also I'd like to point out that Melodramatic I might have been in some opinions, and I may have been spreading "negativity" but I started out as a very positive and eager to learn employee. The negativity was brought on by a stressful environment and myself being unhappy with the facility's standards of care for their staff and the residents. Cause and effect. I brought in tear free shampoo to share with the residents because I can only imagine what the residents feel, and the owners of the facility told me to stop bringing it in because, "it makes it look like they don't provide supplies." Thats an example of the management's and the owner's thinking so yes, my attitude was adjusting to the environment I was in because I was not happy with their standards of care. Thank you for pointing out melodramatic and negativity but it does not mean that I am wrong. And sure! See for yourself what it's like, like most places you will be allowed to see what they would like you to see, along with some yellow curtains pulled to cover what they don't. :)

  • Gary Pizzitola
    ★★★★★ 8 months ago

    Over the past several years I have had to place my two aunts and parents-in-law in senior care facilities. I feel I have seen them from the outside in and the inside out. There are big ones and little ones, all promising optimum care. After many experiences, I have found the best to be this guest home owned and operated by Suzanne and Hank Kurtz. They make their residents and their families a priority, listening to their needs and providing care that cannot be found anywhere else. They are personable, loving, caring and they go the extra mile every day of the year to give the finest quality attention and care possible. Their guest home is not a facility. Rather, it is a home with genuine attention to each resident. The grounds are peaceful and serene and the food better than home. Thank you Suzanne and Hank for giving so much to such precious charges. Alberta Keystone

  • suzanne gitre
    ★★★★★ 3 months ago

    I moved my mom to OGH a couple years ago after experiencing poor care, over charges, and neglect from a larger corporate owned facility. Ultimately, landing her in the hospital due to a untreated UTI which led to encephalopathy. Don't be fooled by the glitz and glam of larger assisted-living/dementia care facilities. OGH is a charming smaller family owned home which provides unparalleled care! The owners Suzanne and Hank take pride in the home, listen to your concerns and take immediate action if needed. The administrators Kelly and Trudy go above and beyond and are very approachable. The entire staff from the owners all the way down treat the residents with loving care. It is not just a "job". They spend time with the residents and get to know them. They get to know family members and truly give the best care one could hope for. I could finally sleep at night knowing my mom was in caring loving hands. An added bonus-great food, activities and entertainment AND they don't nickel and dime you for various little extras!!! ???OGH!

  • A.d.
    ★★★★★ 8 months ago

    I've worked here for over a year it's a very supportive community. All the caregivers try to go the extra mile to ensure the residents safety and comfort. Cleanliness is a top priority at OGH and everyone plays a part in this role. The owners Hank and Susan always spend many hours at the guest home ensuring a close relationship with every resident. I would highly recommend anyone who knows someone in need of memory care to come to OGH, because it's not just a facility but a home full of family.

 

Other Information

Facility TypeResidential Care Elderly
OwnerLife Enhancement Therapies
Facility AdministratorHenry G. Kurtz
Regional Office08
License StatusLicensed
Date Licensed2005-02-04
Date Closed0000-00-00
Date Of Last Visit2015-04-15
Inspection Visits1
Complaint Visits3
Other Visits3
Total Visits7
All Visit Dates03/25/2015, 08/02/2012, 06/18/2012, 11/08/2011, 11/08/2011, 12/16/2010, 06/18/2010
Inspection Visit Dates2015-03-25
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates08/02/2012, 11/08/2011, 12/16/2010
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact1
Total Allegations6
Inconclusive Allegations0
Substantiated Allegations2
Unfounded Allegations4




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