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Olivenhain Guest Home

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Overall Rating 4.0 / 5.0 ★★★★★

  • Kieaunna Cooley
    ★★★★★ 2 weeks ago

    There's maybe about 3 genuine caregivers. The owners are more focused on money than the residents. The owners move residents around from room to room to make space to move new residents in, but as you know patients with dementia don't do well with change. They do not provide enough supplies for staff and residents. They do not use tear free shampoo. The home is rat infested. Or "bunny infested" as they prefer to call it. Rocking recliners are unsafe for residents, when transferring for example. One Med tech left and clocked out of her shift and left the caregivers unattended and a female resident had a heart attack soon after the med tech employee left her shift and unfortunately passed away. Understandable that most residents have a do not resuscitate form but that is abandonment. The female owner loses her temper. Has said to staff member "I'll call you whatever I like" and has referred to certain staff that she has hired of a certain race as "gang members." Would not recommend bringing your loved ones to the facility and also would not recommend working for the facility. Also I'd like to point out that Melodramatic I might have been in some opinions, and I may have been spreading "negativity" but I started out as a very positive and eager to learn employee. The negativity was brought on by a stressful environment and myself being unhappy with the facility's standards of care for their staff and the residents. Cause and effect. I brought in tear free shampoo to share with the residents because I can only imagine what the residents feel, and the owners of the facility told me to stop bringing it in because, "it makes it look like they don't provide supplies." Thats an example of the management's and the owner's thinking so yes, my attitude was adjusting to the environment I was in because I was not happy with their standards of care. Thank you for pointing out melodramatic and negativity but it does not mean that I am wrong. And sure! See for yourself what it's like, like most places you will be allowed to see what they would like you to see, along with some yellow curtains pulled to cover what they don't. :)

  • Gary Pizzitola
    ★★★★★ a month ago

    Over the past several years I have had to place my two aunts and parents-in-law in senior care facilities. I feel I have seen them from the outside in and the inside out. There are big ones and little ones, all promising optimum care. After many experiences, I have found the best to be this guest home owned and operated by Suzanne and Hank Kurtz. They make their residents and their families a priority, listening to their needs and providing care that cannot be found anywhere else. They are personable, loving, caring and they go the extra mile every day of the year to give the finest quality attention and care possible. Their guest home is not a facility. Rather, it is a home with genuine attention to each resident. The grounds are peaceful and serene and the food better than home. Thank you Suzanne and Hank for giving so much to such precious charges. Alberta Keystone

  • A.d.
    ★★★★★ 2 weeks ago

    I've worked here for over a year it's a very supportive community. All the caregivers try to go the extra mile to ensure the residents safety and comfort. Cleanliness is a top priority at OGH and everyone plays a part in this role. The owners Hank and Susan always spend many hours at the guest home ensuring a close relationship with every resident. I would highly recommend anyone who knows someone in need of memory care to come to OGH, because it's not just a facility but a home full of family.

  • scott mayeda
    ★★★★★ a month ago

    My 90 year old parents lived at Olivenhain Guest Home for a year and a half. Both had advanced dementia. My mother was frail and weak and was eventually put on hospice care. During that six month period the OGH caregivers were attentive and compassionate, although she fell 6 times during this period. One of the falls resulted in multiple bruises, a broken nose and pelvis. At which point hospice began to suspect neglect. My mom passed away, mercifully, in June of 2017. My father required less hands-on care. He did get a rash in early July 2016, and co-owner Hank took him to the dermatologist. In subsequent weeks the rash got worse but I was not kept up to date on how MUCH worse it got. He was bathed at least every other day, so the caregivers would have noticed. On September 23, 3 months after the rash appeared, the dermatologist, on examination, discovered the rash had spread over his entire body, later to be diagnosed as scabies. Scabies is highly contagious, very difficult to cure, and is extremely uncomfortable. It is unfathomable to me why OGH did not bring this to my attention. During 2016 there were several different people in the RN position. I found communication with the RNs, the med techs and myself to be inconsistent. I felt the need to be proactive in making sure doctors orders were followed. Compression stockings were prescribed to help the swelling in my dad's legs, but were never applied. I would ask about this and not receive answers. In regards to the administrators in this facility, I found Kelly to be honest and capable. Trudy seems to really care about the residents. As for the co-owners Hank and ex-wife Suzanne, you'll have to form your own opinions.

  • Dani K
    ★★★★★ a month ago

    My Mother has been at Olivenhain Guest home for nearly three years. She has Alzheimer's and is now unable to dress herself or feed herself. The care and love that the staff gives her is amazing. It is privately owned, not a coporate facility. The owners are very hands on and very responsive. The cost is reasonable and based on one fee for everything. So you are not nickeled and dimed with unexpected costs. I selected Olivenhain because of the low ratio of residents to staff, which means that there is more care and supervision than at other facilities. In addition, the residents can go in and out the front door to enjoy a large outdoor patio area. This gives the residents a sense of "going out", even though Olivenhain is a locked facility. The home is not fancy. They put their money into care and staff, rather than chandeliers and fancy decor. However, it is always clean and the residents enjoy many activities every day. You can always find family members visiting, which gives a sense of community for the whole family. I highly recommend Olivenhain Guest Home if your loved one has dementia or Alzheimer's and needs love and care.


Other Information

Facility TypeResidential Care Elderly
OwnerLife Enhancement Therapies
Facility AdministratorHenry G. Kurtz
Regional Office08
License StatusLicensed
Date Licensed2005-02-04
Date Closed0000-00-00
Date Of Last Visit2015-04-15
Inspection Visits1
Complaint Visits3
Other Visits3
Total Visits7
All Visit Dates03/25/2015, 08/02/2012, 06/18/2012, 11/08/2011, 11/08/2011, 12/16/2010, 06/18/2010
Inspection Visit Dates2015-03-25
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates08/02/2012, 11/08/2011, 12/16/2010
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact1
Total Allegations6
Inconclusive Allegations0
Substantiated Allegations2
Unfounded Allegations4

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