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Vintage Encino Hills

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Christine Swallow
    ★★★★★ 2 years ago

    My parents have lived in Encino Hills for 2 1/2 years. Although my father has now passed away, my mother is still there and loves it. They have recently remodeled earlier in the year and its beautiful! There is another entry about roaches and I have not ever seen them, but I know they have a regular service that comes in to maintain. The facility is very clean and the staff are like our family. The meals are wonderful and the dining room is open all day long, they have several A+ professional chefs on staff and the best and most polite waitstaff. You really need to go and check this out if you are looking for a place to live or a place for your family.

  • Ann Smith
    ★★★★★ 4 years ago

    This place is horrible! The brochure you get when you inquire about it is a study in misrepresentation. The sample menu looks great, but the food you actually get bears little resemblance to what they say they offer. They offer 2 choices every day and most of the time they both look gross. There are things that are always supposed to be available, but when someone asks for them, they're told they don't have them. Food is practically thrown down, served from metal carts, and is usually cold and/or under cooked. . The daily activities that are promised are largely done on video or conducted by one of the staff members, rather than hiring someone to come in and do this. Staff, for the most part, is nice, but treat everyone equally--as if they all have dementia. A person there who is of sound mind has to put up with being treated like a child. And how they bill you!! I have never seen an invoice like this in my life--multiple pages worth of charges that only an accountant could figure out. Rent is supposed to be a certain amount, but somehow the bill is always for much, much more. I've seen bills from other assisted living places and they are one page--rent plus incidentals--not page after page of indecipherable charges. Unless your mother or father has no idea about their surroundings, I would not recommend this place.

  • A Google User
    ★★★★★ 6 years ago

    COCKROACHES!! Vintage-Encino Hills is hiding reviews from the public!! (Shame on you Yelp!) My wife and I was recommended some places to check out on Ventura Blvd because it is close to my wife's job. However, this place takes the crown for the WORST SENIOR HOME. The staff was nice, but the place was dull and boring. People were crowded in a room playing Bingo and the rooms were small. But to make matters worse I saw cockroaches in a few places in this place. I EVEN PHOTOGRAPHED A COCKROACH! When I asked a few people about bug problems, the staff got embarrassed and changed the subject. One person even told me they have been spraying for a year now and the cockroaches are still everywhere. We will never be back.

  • Keith Coburn
    ★★★★★ 7 months ago

 

Other Information

Facility TypeResidential Care Elderly
OwnerVintage Senior Management, Inc.
Facility AdministratorCyntia Drachenberg
Regional Office31
License StatusLicensed
Date Licensed2005-05-09
Date Closed0000-00-00
Date Of Last Visit2015-06-11
Inspection Visits1
Complaint Visits6
Other Visits3
Total Visits10
All Visit Dates04/24/2015, 10/23/2014, 06/24/2014, 06/15/2012, 08/16/2011, 08/16/2011, 07/13/2010, 07/13/2010, 04/28/2010, 04/26/2010
Inspection Visit Dates2014-06-24
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/24/2015, 08/16/2011, 07/13/2010
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact3
Complaint Citation For Immediate Health Safety Or Rights Impact6
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations15
Inconclusive Allegations5
Substantiated Allegations9
Unfounded Allegations1




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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