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Carmel Village Retirement Community

  1. Assisted Living
  2. California
  3. Fountain Valley Assisted Living Facilities
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Overall Rating 3.8 / 5.0 ★★★★★

  • David Kuzmiak
    ★★★★★ a year ago

    Top notch Independent/Assisted Living community at very affordable pricing in an easy to get to location. Beautiful courtyards. There is actual grass and trees!! Kind, caring and compassionate staff. Excellent Memory Care on-site community too! (All-inclusive)

  • Sal Gonzalez no
    ★★★★★ a year ago

    This place is fantastic. My wife enjoys it everyday, meeting new people , and she extremely loves the company & energy of the young activities assistant Yashley , Carmel village is full of outstanding & overachievers. Definitely recommend checking it out for yourself.

  • Mike Kerns
    ★★★★★ a year ago

    Dad just moved in and the place is unbelievable. The staff is very professional and caring. The property is very clean and very well organized. I would love to stay here..

  • Cathe Hutchison
    ★★★★★ a year ago

    Top rate facility. The care is second to none. My mother-in-law has lived here for nearly 3 years and loves living here. The staff call the residents by name and the activities are well suited to seniors of all levels of ability. I would highly recommend this facility to anyone.

  • C S
    ★★★★★ a year ago

    My mother has lived at Carmel Village for 6 years and contracted a bad scabies infection there in July. If handled properly, scabies is simple to eradicate. But, it has become apparent to me that Carmel is incapable of dealing with this. It is two months later and my mother is being treated for the 3rd time because she keeps getting re-infected. After my mother's most recent treatment, I stayed to observe how the staff cleaned her apartment. I was utterly haphazard. They took some, but not all, of her clothing and bedding to clean. Then they brought the clean stuff back prior to the furniture being steam cleaned, so it all got commingled with contaminated furniture, unwashed clothing and unwashed bedding. They did not follow up after her treatments to determine if she was cured, instead leaving it to the family to figure it out and take her to her doctor. Management was very dismissive of my concerns, and told me today that my mother is lucky that she has been re-infected "only" 3 times because other residents have been re-infected and treated up to 10 times this summer. They insisted that some of our Doctor's recommendations for preventing reinfection were unnecessary. I have no confidence that they are dealing with the infestation on a facility wide basis. I am moving my mother to a cleaner facility as soon as I can arrange it. I am attaching the white-wash letter that went only to the residents and was never sent to the families. They don't even mention scabies or infection or infestation or parasites in it.


Other Information

Facility TypeResidential Care Elderly
Owner625 Management Company, LLC
Facility AdministratorDonald Cash Benton
Regional Office22
License StatusLicensed
Date Licensed2003-05-14
Date Closed0000-00-00
Date Of Last Visit2015-04-15
Inspection Visits2
Complaint Visits3
Other Visits8
Total Visits13
All Visit Dates04/15/2015, 03/27/2015, 03/27/2015, 12/04/2014, 10/28/2014, 09/10/2014, 01/09/2014, 07/25/2013, 11/14/2012, 11/14/2012, 06/15/2012, 02/02/2012, 01/11/2011
Inspection Visit Dates09/10/2014, 06/15/2012
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/15/2015, 03/27/2015, 03/27/2015, 12/04/2014, 01/09/2014, 07/25/2013, 11/14/2012, 02/02/2012
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations6
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations6

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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