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Carmel Village Retirement Community

  1. Assisted Living
  2. California
  3. Fountain Valley Assisted Living Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Lisa Colburn
    ★★★★★ 3 months ago

    Money before Humanity. My mother lived in Assisted Living for 20 days. During that time, we found her soaked in urine and barely clothed at 1pm on a Sunday afternoon, her meds on the floor several times, and she fell twice. We increased her level of care to the maximum level, but it was determined by the Facility that the Assisted Living was not appropriate, so we were asked to bring her home or put her in their Memory Care Unit. We desperately wanted her in the Memory Care and asked (pretty much begged) if we could instead of bringing her home. We were told by the Director that since we did not have Power of Attorney (POA) invoked, that we could not make that decision for my mother. Before leaving, the staff instructed a family member to sign "exit forms." My sister, who signed these forms, was in tears and distraught because my mother was very upset and we were worried about being able to care for her at home (she also did not have POA). The Facility is now saying that we owe the next month's rent because one of those forms was a "30-Day Notice." We feel that they took advantage of a family who was feeling very sad and distraught in order to turn this move-out into "our choice." Believe me, if we had POA, we would have stayed. Getting POA is a long process and actually took two months. Carmel Village has now sent my 84-old mother with Ahlzeimer's Disease to collections. This situation is so disheartening. They have now offered to have us pay half of the month's rent after she moved out, but it just seems so wrong and dishonest. I would definitely recommend a faith-based facility who is founded on integrity and humanity rather than one who resorts to sending an 84-year-old woman with Ahlzeimer's Disease to collections.

  • David Kuzmiak
    ★★★★★ a year ago

    Top notch Independent/Assisted Living community at very affordable pricing in an easy to get to location. Beautiful courtyards. There is actual grass and trees!! Kind, caring and compassionate staff. Excellent Memory Care on-site community too! (All-inclusive)

  • Cathe Hutchison
    ★★★★★ a year ago

    Top rate facility. The care is second to none. My mother-in-law has lived here for nearly 3 years and loves living here. The staff call the residents by name and the activities are well suited to seniors of all levels of ability. I would highly recommend this facility to anyone.

  • Mike Kerns
    ★★★★★ a year ago

    Dad just moved in and the place is unbelievable. The staff is very professional and caring. The property is very clean and very well organized. I would love to stay here..

  • Sal Gonzalez no
    ★★★★★ a year ago

    This place is fantastic. My wife enjoys it everyday, meeting new people , and she extremely loves the company & energy of the young activities assistant Yashley , Carmel village is full of outstanding & overachievers. Definitely recommend checking it out for yourself.

 

Other Information

Facility TypeResidential Care Elderly
Owner625 Management Company, LLC
Facility AdministratorDonald Cash Benton
Regional Office22
License StatusLicensed
Date Licensed2003-05-14
Date Closed0000-00-00
Date Of Last Visit2015-04-15
Inspection Visits2
Complaint Visits3
Other Visits8
Total Visits13
All Visit Dates04/15/2015, 03/27/2015, 03/27/2015, 12/04/2014, 10/28/2014, 09/10/2014, 01/09/2014, 07/25/2013, 11/14/2012, 11/14/2012, 06/15/2012, 02/02/2012, 01/11/2011
Inspection Visit Dates09/10/2014, 06/15/2012
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/15/2015, 03/27/2015, 03/27/2015, 12/04/2014, 01/09/2014, 07/25/2013, 11/14/2012, 02/02/2012
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations6
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations6




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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