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Cottonwood Court

  1. Assisted Living
  2. California
  3. Fresno Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Glenn Abraham
    ★★★★★ 2 months ago

    My uncle lived at Cottonwood and was well cared for until his death. The staff was very compassionate.

  • Employee Overwork
    ★★★★★ 7 months ago

    The management is awful Polly is fake and talks awful about present and future family's. Annette is Polly's puppet she doesn't know what she is doing. Steve treats his staff like dirt and his food is second class. Andrew has no people skill and has a short fuse. All other management left because of them. They say," staff can be replace and are useless." As a employee my residents tell me that they are tired of the changes and firing because there's new staff all the time. Westmont is the new management so theres going to be firing and new westmont staff coming in. There's going to be a increase of rent and new construction. In the building. They will not tell you this at first because they want to get your move in check. Also beware of the front desk they use them too notify us that there's a tour coming by announcing it in our walkie so we can put some residents in their room or to force us to talk positive about this place. So skip the front desk and come in to see the true service they have in memory care and assisting living . Tell Polly you would like to tour it by yourself and she will not let you. Talk to the residents and ask about the above information and they will agree and other managers will try to stop you because they don't want people touring individually because they want that move in check and to fill their buildings. Beware don't bring your love one here. Ask questions and talk to residents that voice their concern.

    ★★★★★ 10 months ago

    Annette Gomez is an excutive director and Carly Schramm is Memory Care supervisor in Cottonwood Court. For them to leave a 5 star rating is a conflict of interest. Be aware.

  • Marissa Drinkhouse
    ★★★★★ 2 years ago

    This community is AMAZING. The Executive Director Polly Stacy is the nicest woman in the industry. She truly loves the residents as if they are her family. She holds her staff to high standards. This is a 5 star community!

  • JD S
    ★★★★★ a year ago

    Cottonwood Court gets one star because that is the lowest possible option. I will give no identifying information as no one in particular needs to be called out. I have a family member who was formerly at Cottonwood Court in both of their buildings. The actual floor staff there is friendly and seem to be very hardworking but as you go up the chain of command there are serious deficiencies. Most of the "directors" have worked there for a lengthy period of time and are proud to share that with everyone. I believe in a strong leadership environment but friendships seem to blind the company leadership. The employee turnover rate seems very high (which is common in the healthcare industry). It seems as though the staff changes from month to month. The appearance of the buildings is seemingly nice until you look closely. The dining rooms are dirty, the carpets throughout are stained or soiled, apartment cleanliness leaves something to be desired and I have even witnessed team members closing doors of resident's apartments when a tour or walkthrough by upper management is taking place. Paint is chipping, wallpaper is coming unglued from the walls, there are holes or gashes in walls, and the whole place could use a dusting. Don't let the activities calendars fool you either. Looking at their calendar and newsletter you would think the programming is thorough and engaging but spend some time in the activities with your loved one throughout the day and you will see that they are not all they are cracked up to be. The food is second class at best. They promote an "extensive" menu but again, look closely and you will see a lot of repeat dishes and a lack of any real nutrition. Compare their 6-week menu cycle and it is more similar than they lead you to believe. If the above isn't bad enough, that was just describing their assisted living building. Their memory care is even below these standards. If you happen to be looking for memory care, ask to see multiple hallways in the building and you will notice that they promote the best looking hall at the time but most of them are not great. The entry to the building (Town Square I believe) is loud, the activities are chaotic and most everyone is asleep. The second class food prepared in the assisted living is even worse when it arrives in memory care. Dining rooms are messy, residents have food on their clothes, half are asleep and it is just not a pleasant dining experience. Directors attempt to address concerns but you cannot hide a fake persona. I never heard a floor staff member speak poorly of their management but you can tell by their demeanor and interactions that most are not happy. When touring their community they might let you interact with residents or their families but they are very selective of who you interact with. There are a few positives however. Most of the staff members seem to have a very caring heart and the place is nicer than "slum" communities. I attended a few of the larger events and they were also nice. I really wanted to like Cottonwood but when it comes to the care of my loved one during their last years, months or days, this place just doesn't cut it. Definitely check it out for yourself but keep in mind the notes I have provided here.


Other Information

Branch 1

Facility TypeResidential Care Elderly
NameCottonwood Court
OwnerFresno Millbrook LLC, Seniority, Inc.
Facility AdministratorStacy, Jim
Street7442 N. Millbrook Avenue
Regional Office24
License StatusLicensed
Date Licensed2009-08-03
Date Closed0000-00-00
Date Of Last Visit2015-06-09
Inspection Visits1
Complaint Visits5
Other Visits1
Total Visits7
All Visit Dates06/09/2015, 07/16/2014, 01/10/2014, 12/19/2013, 10/25/2012, 11/19/2010, 09/07/2010
Inspection Visit Dates2014-07-16
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates2013-12-19
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact5
Total Allegations15
Inconclusive Allegations3
Substantiated Allegations9
Unfounded Allegations3

Branch 2

NameCottonwood Court Memory Care
OwnerFresno Millbrook, LLC, Seniority, Inc.
Street7468 N. Millbrook Avenue
Date Licensed2009-08-06
Date Of Last Visit2014-07-16
Complaint Visits4
Other Visits10
Total Visits15
All Visit Dates08/16/2014, 07/16/2014, 07/15/2014, 07/03/2014, 04/25/2014, 04/25/2014, 04/25/2014, 01/23/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Inspection Visit Dates2014-07-15
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates07/16/2014, 07/03/2014, 04/25/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Other Citation For Immediate Health Safety Or Rights Impact4
Other Citation For Potential Health Safety Or Rights Impact4
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations9
Inconclusive Allegations6
Substantiated Allegations0

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