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Cottonwood Court

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  2. California
  3. Fresno Assisted Living Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • GABRIELE HANICKEL
    ★★★★★ a month ago

    Annette Gomez is an excutive director and Carly Schramm is Memory Care supervisor in Cottonwood Court. For them to leave a 5 star rating is a conflict of interest. Be aware.

  • JD S
    ★★★★★ 4 months ago

    Cottonwood Court gets one star because that is the lowest possible option. I will give no identifying information as no one in particular needs to be called out. I have a family member who was formerly at Cottonwood Court in both of their buildings. The actual floor staff there is friendly and seem to be very hardworking but as you go up the chain of command there are serious deficiencies. Most of the "directors" have worked there for a lengthy period of time and are proud to share that with everyone. I believe in a strong leadership environment but friendships seem to blind the company leadership. The employee turnover rate seems very high (which is common in the healthcare industry). It seems as though the staff changes from month to month. The appearance of the buildings is seemingly nice until you look closely. The dining rooms are dirty, the carpets throughout are stained or soiled, apartment cleanliness leaves something to be desired and I have even witnessed team members closing doors of resident's apartments when a tour or walkthrough by upper management is taking place. Paint is chipping, wallpaper is coming unglued from the walls, there are holes or gashes in walls, and the whole place could use a dusting. Don't let the activities calendars fool you either. Looking at their calendar and newsletter you would think the programming is thorough and engaging but spend some time in the activities with your loved one throughout the day and you will see that they are not all they are cracked up to be. The food is second class at best. They promote an "extensive" menu but again, look closely and you will see a lot of repeat dishes and a lack of any real nutrition. Compare their 6-week menu cycle and it is more similar than they lead you to believe. If the above isn't bad enough, that was just describing their assisted living building. Their memory care is even below these standards. If you happen to be looking for memory care, ask to see multiple hallways in the building and you will notice that they promote the best looking hall at the time but most of them are not great. The entry to the building (Town Square I believe) is loud, the activities are chaotic and most everyone is asleep. The second class food prepared in the assisted living is even worse when it arrives in memory care. Dining rooms are messy, residents have food on their clothes, half are asleep and it is just not a pleasant dining experience. Directors attempt to address concerns but you cannot hide a fake persona. I never heard a floor staff member speak poorly of their management but you can tell by their demeanor and interactions that most are not happy. When touring their community they might let you interact with residents or their families but they are very selective of who you interact with. There are a few positives however. Most of the staff members seem to have a very caring heart and the place is nicer than "slum" communities. I attended a few of the larger events and they were also nice. I really wanted to like Cottonwood but when it comes to the care of my loved one during their last years, months or days, this place just doesn't cut it. Definitely check it out for yourself but keep in mind the notes I have provided here.

  • Kia De Sousa
    ★★★★★ a year ago

    I'm not sure how that's community would have received a negative review. My precious grandma lived in this community for about three years. She started in the assisted-living side and when she required more care we were lovingly made aware of documentation of new behaviors indicating that she was in need of more care. This allowed us as a family to make the decision to move her to the memory care side. The staff, even with changes, continued to show loving care, support, and sincere personal interest. Many staff members mourned with me when she passed away. My family and I have nothing to say but good regarding Cottonwood Court, it's community, and the company standard that they are held to.

  • Marissa Drinkhouse
    ★★★★★ a year ago

    This community is AMAZING. The Executive Director Polly Stacy is the nicest woman in the industry. She truly loves the residents as if they are her family. She holds her staff to high standards. This is a 5 star community!

  • Deanna Benov
    ★★★★★ a year ago

    There is a level of expectation that exists when you are taking your loved one into a facility such as this. If you want your loved one disregarded as yesterday's newspaper then this is your place. Un dignified, unprofessional. In the beginning when you are looking at their facility they are very cordial. Once you sign in is when the lies start. They are only there for the money and believe me you will pay. Dearly and so will your loved one. Keep looking .............

 

Other Information

Branch 1

Facility TypeResidential Care Elderly
NameCottonwood Court
OwnerFresno Millbrook LLC, Seniority, Inc.
Facility AdministratorStacy, Jim
Street7442 N. Millbrook Avenue
CityFresno
StateCA
Zip93720
CountyFresno
Regional Office24
Capacity113
License StatusLicensed
Date Licensed2009-08-03
Date Closed0000-00-00
Date Of Last Visit2015-06-09
Inspection Visits1
Complaint Visits5
Other Visits1
Total Visits7
All Visit Dates06/09/2015, 07/16/2014, 01/10/2014, 12/19/2013, 10/25/2012, 11/19/2010, 09/07/2010
Inspection Visit Dates2014-07-16
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates2013-12-19
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact5
Total Allegations15
Inconclusive Allegations3
Substantiated Allegations9
Unfounded Allegations3

Branch 2

NameCottonwood Court Memory Care
OwnerFresno Millbrook, LLC, Seniority, Inc.
Street7468 N. Millbrook Avenue
Capacity52
Date Licensed2009-08-06
Date Of Last Visit2014-07-16
Complaint Visits4
Other Visits10
Total Visits15
All Visit Dates08/16/2014, 07/16/2014, 07/15/2014, 07/03/2014, 04/25/2014, 04/25/2014, 04/25/2014, 01/23/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Inspection Visit Dates2014-07-15
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates07/16/2014, 07/03/2014, 04/25/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Other Citation For Immediate Health Safety Or Rights Impact4
Other Citation For Potential Health Safety Or Rights Impact4
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations9
Inconclusive Allegations6
Substantiated Allegations0




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