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Cottonwood Court

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  2. California
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Mary F
    ★★★★★ a month ago

    The grounds are well maintained with plenty of accessible places to walk or sit. The building is clean and inviting with a homey feeling. But what makes this facility outstanding is the staff. My daughter and I visited the facility several times and had numerous questions before moving my mother in. The staff was always friendly and accommodating. We saw first hand their interactions with residents. They combine friendliness with professionalism and respect for residents as well as other staff members. The atmosphere is genuinely affirming My mother has lived there about one month and has blossomed. I have been a frequent visitor and have only positive reviews. Thank you to the entire staff for making a potentially stressful move much easier

  • Jorge Ortiz
    ★★★★★ a month ago

    I've worked in the nursing field for almost 5 years now. In all that time I would've wished I started working here from the start. Amazing staff and management, great residents! 10/5 stars, would definitely bring my loved ones here.

  • Cloe Spark
    ★★★★★ a month ago

    Horrible place to place your loved ones in and to work for. New Managment arrived and they are not passionate. Pamela Hamilton has no backbone. She talks about the residents, families and employees behind doors. Veronica is a manipulative liar. Families refuse to speak to her because she doesn't care to listen and solve your problems. Jessica is a terrible Lifestyle Director. She does not get many attendance in her activities because residents don't care for her. All management there are fake. Ask residents and current employees about this post and they will agree 100%. They are hiring friends and families. So favoritism is at its finest! Watch out for bus driver Noah, he may still be caring a gun!

  • Charles Hoelen
    ★★★★★ 2 weeks ago

    Worse assisted living and memory care ever. Residents in memory care are being ignored . New activity director came in never does her job. Always in her office on the phone. Neglecting all residents by not stimulating them with any activities. There are times where I will come in to visit a family member and there is no-one in the activity room also known as "Town Square". I find that residents are in there rooms and/or sitting in the living rooms doing nothing. Memory Care was well taken care of when the old activity director was here. She was experienced and compassionate. This new one here does nothing for them.

  • Brenda Holen
    ★★★★★ a month ago

    Westmont of Fresno what a joke. Executive Director Pamela doesn't know what she's doing. Her and the other managers there have been fired many times. How is that place still running? Residents are continuing to move out of that terrible place and many employees are leaving because of managment. All they want is your money. Skip this place and look somewhere else! This place offers horrific food, short staffing, loved ones waiting an hour or more for help and they will forget about your showers! If your looking for a red flag then this is it! Stay away from this place!

 

Other Information

Branch 1

Facility TypeResidential Care Elderly
NameCottonwood Court
OwnerFresno Millbrook LLC, Seniority, Inc.
Facility AdministratorStacy, Jim
Street7442 N. Millbrook Avenue
CityFresno
StateCA
Zip93720
CountyFresno
Regional Office24
Capacity113
License StatusLicensed
Date Licensed2009-08-03
Date Closed0000-00-00
Date Of Last Visit2015-06-09
Inspection Visits1
Complaint Visits5
Other Visits1
Total Visits7
All Visit Dates06/09/2015, 07/16/2014, 01/10/2014, 12/19/2013, 10/25/2012, 11/19/2010, 09/07/2010
Inspection Visit Dates2014-07-16
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates2013-12-19
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact5
Total Allegations15
Inconclusive Allegations3
Substantiated Allegations9
Unfounded Allegations3

Branch 2

NameCottonwood Court Memory Care
OwnerFresno Millbrook, LLC, Seniority, Inc.
Street7468 N. Millbrook Avenue
Capacity52
Date Licensed2009-08-06
Date Of Last Visit2014-07-16
Complaint Visits4
Other Visits10
Total Visits15
All Visit Dates08/16/2014, 07/16/2014, 07/15/2014, 07/03/2014, 04/25/2014, 04/25/2014, 04/25/2014, 01/23/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Inspection Visit Dates2014-07-15
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates07/16/2014, 07/03/2014, 04/25/2014, 10/22/2013, 08/18/2011, 07/20/2011, 04/22/2011, 03/14/2011, 01/13/2011, 01/12/2011
Other Citation For Immediate Health Safety Or Rights Impact4
Other Citation For Potential Health Safety Or Rights Impact4
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations9
Inconclusive Allegations6
Substantiated Allegations0




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