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Palm Retirement Center

  1. Assisted Living
  2. California
  3. Fullerton Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Maddy vdL
    ★★★★★ a year ago

    My mom' was treated horribly. If I could give zero or negative stars I would. She was put in a common room when she was vomiting and ignored. She became severely dehydrated. When she did not drink, eat or take meds for three days hospice was not called and neither was I (I was her conservator). They put her on oxygen and couldn't tell me why. She was always filthy, had a severe bed sore, and a black eye. They lost her glasses and most of her clothes. They all had labels. No offer to reimburse her. The director Sandra yelled at me and tried to bully me many times. She yelled at me for not giving her adequate notice when outside agencies visited my mom and when they questioned the care my mom received. She complained that my mom required too much assistance and pawned it off on hospice. She was only concerned when the rent was due. She has no business doing this job. They never informed me of anything and constantly played pass the buck. They told me it wasn't their job to inform me of anything, it was hospice's job. Hospice only came twice a week. The facility is always filthy, has holes in the walls, and a sheet on a window. All of the employees constantly speak Spanish all day. Many residents do not speak Spanish. The day I picked my mom up to move her she was burning up with a high fever, bundled in heavy sweats, under a blanket, severely dehydrated, on oxygen (no one could telly me why), and in a stuffy room. No one called hospice or me. In my opinion this facility accelerated my mom's death. She was physically healthy until they got a hold of her. If anyone knows how to report them please let me know. This place need to be shut down before something else happens!

  • Marlena Carrillo
    ★★★★★ a year ago

    Do Not take your loved one to this horrible place. The residents heads are shaved due to lice and the mattresses have bedbugs. One resident was almost beaten to death while sitting in his wheelchair. I see the people with dementia wandering around with no supervision. I have taken my complaints to the proper offices but nothing is ever done.

  • dreamer22611
    ★★★★★ 5 months ago

  • Bea Ingram
    ★★★★★ 3 years ago

 

Other Information

Facility TypeResidential Care Elderly
OwnerPalm Retirment Center, LLC
Facility AdministratorEdgar Galang
Regional Office22
License StatusLicensed
Date Licensed2011-03-15
Date Closed0000-00-00
Date Of Last Visit2015-06-11
Inspection Visits1
Complaint Visits14
Other Visits17
Total Visits32
All Visit Dates04/30/2015, 04/30/2015, 04/09/2015, 02/26/2015, 02/04/2015, 01/15/2015, 09/29/2014, 09/16/2014, 09/08/2014, 09/08/2014, 09/05/2014, 07/31/2014, 07/31/2014, 07/17/2014, 02/26/2014, 02/26/2014, 02/10/2014, 02/10/2014, 07/25/2013, 02/26/2013, 02/26/2013, 02/
Inspection Visit Dates2014-09-05
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/30/2015, 04/30/2015, 04/09/2015, 02/04/2015, 09/29/2014, 09/16/2014, 09/08/2014, 07/31/2014, 07/31/2014, 07/17/2014, 02/10/2014, 02/10/2014, 02/22/2013, 07/06/2011, 06/30/2011, 03/15/2011, 03/04/2011
Other Citation For Immediate Health Safety Or Rights Impact7
Other Citation For Potential Health Safety Or Rights Impact11
Complaint Citation For Immediate Health Safety Or Rights Impact8
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations36
Inconclusive Allegations14
Substantiated Allegations6
Unfounded Allegations16




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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