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Brookdale Garden Grove

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  2. California
  3. Garden Grove Assisted Living Facilities
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Overall Rating 2.6 / 5.0 ★★★★★

  • Clarabb Bustle
    ★★★★★ 11 months ago

    This facility needs a lot of rearranging starting with the main director Pamela she is very cruel and does not have the best costumer service or communication skills . It is very hard to get along with her and meet her needs even though she is suppose to be meeting the needs of the residents . She always has her dog around in the dining area , everywhere she goes it is very unprofessional .The staff is great especially the care of the caregivers here they all do their best to take care of the residents and are the most loving , caring people . They are over worked though for the very little pay they get god bless them ! I met a few , but there is a very young lady who helped me and my mother she is very sweet and on top of the residents . Gladly appreciate her bless her soul . Never seen her here before so she must be a new caregiver I believe she mentioned, I don't recall her name . The food could be better and the rooms need to be deep cleaned it smells like urine very dirty, with carpet stains .

  • Rosann Luuu
    ★★★★★ 10 months ago

    This Facility has been a total distaster once the new Director has started managing it and making changes . It really needs to improve , there has been some light changes but not very good noticeable ones at all . They need a new Director that has the right tools and experience for this position in demand . Also instead of making little changes she should really focus on remodeling and deep cleaning all the hallways and rooms carpet floor . When you enter the building all you could smell is dirty urine carpet with stains . The Main director Pamela's , dog is always running around lose . My parent has been living here and I can not explain how terrible this place is being managed now with the new directors . The staff and caregivers are amazing I appreciate all there hard work for keeping this building running and going . They do need more activities for the residents and the food can improve .

  • Mari Maris
    ★★★★★ 9 months ago

    This Facitly is a living wreck ! Let's start off by the directors . They are very unprofessional and rude !! They promise you good things and never plan on getting back to them afterward ! The health and Wellness Director Dolly is a total unpleasant person ! She is full of it and herself ! I had a bad encounters with her she will lie to your face and convince you to do something in order to get her way on things ! She has no control or is the right fit for her position ! She is never there when she is needed and never in to get in contact with . I can not tolerate the fake ness from her . They need to revenue the whole place starting with the rooms it smella horrible in some rooms ! Also I worked here for a couple of weeks and let start with saying this is not the place for advancement especially with the little pay you receive they try to over work you having do things Cna'a should do and won't even pay you for being certified . God bless the caregivers that work very hard for this place for the residents! I couldn't do it or handle the stress in this poor facility! They don't have the proper tools and supplies you need in the memory care . Always no gloves or trash bags ! Horrible place to work at !! I don't know how someone can live here ! Bad experience overall ! Pamela does her best in having the place looking good but the way things are this place is horribly managed by the directors ! I hope the city comes to this place and closes it down or puts them on there fert to get this place right !

  • Nenita Moromi
    ★★★★★ a year ago

    This facility is so nasty, dirty, the rooms of the residence here are not cleaning everyday specially in memory care, the detector here is unlawful, unprofessional, we as a worker need to beg them to ask for diaper for the residence, beg them to give us Trask bag, beg them to give as cleaning supplies, housekeeper clean only once a week in memory care, they give small Amount of food... I feel so sorry to the elderly or residence here.... I will never ever recommend this facility to anyone... the director working there together with her dog...unprofessional.... this how they run this facility.. { be aware to this facility.}... i work here for a month and 2 weeks, I can't tolerate what their doing to the elderly, I feel so sorry to the residents living here....

  • Deborah Shields
    ★★★★★ 2 years ago

    Most of the staff are good, caring people. I really liked the set up and the fact my mom could keep her cats. We did have an issue with theft so can't give them more than three stars.


Other Information

Facility TypeResidential Care Elderly
OwnerEmeritus Corp & Summerville At Cobbco, Inc
Facility AdministratorViolet Lazarescu
Regional Office22
License StatusLicensed
Date Licensed1998-08-25
Date Closed0000-00-00
Date Of Last Visit2015-04-01
Inspection Visits1
Complaint Visits8
Other Visits6
Total Visits15
All Visit Dates04/01/2015, 12/15/2014, 10/02/2014, 08/08/2014, 10/04/2013, 09/26/2013, 07/15/2013, 07/10/2013, 01/11/2013, 11/13/2012, 10/30/2012, 09/21/2012, 09/20/2012, 06/20/2012, 04/22/2011
Inspection Visit Dates2012-06-20
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates10/02/2014, 08/08/2014, 10/04/2013, 07/10/2013, 01/11/2013, 09/21/2012
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact3
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations11
Inconclusive Allegations0
Substantiated Allegations3
Unfounded Allegations8

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