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Glen Terra

  1. Assisted Living
  2. California
  3. Glendale Assisted Living Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Sheryl Hein-Boykin
    ★★★★★ 4 weeks ago

    Glen Terra is a great community.They go the extra mile to go over your needs so it's a good fit. They just renovated the dining room which has beautiful lighting. After touring all of the Glendale communities, I reserved an apartment here but unfortunately we no longer needed it. The rooms are modern and clean. The new administrator is also an RN which is an added bonus! S. B.

  • peleliuvet .
    ★★★★★ 2 weeks ago

    Long overdue. Back in November 2019 I was researching Assisted Living Facilities for my uncle who was at a Skilled Nursing Facility which, well, had it's issues. I live in Northern CA so I had to line up a few tours to coincide with a planned trip down. Glen Terra was the 3rd facility I toured in a day, and after meeting Diana and seeing the facility, I knew I had a favorite I was leaning towards. I could tell Diana wasn't just trying to "fill another bed". Her low pressure, engaging and caring approach to assess my need was something that definitely stood out. The apartments I toured while there we're nicer, larger, and less expensive than what I had toured earlier that day. I knew my favorite of the (3) places I toured that day and it didn't take much convincing to get my uncle on board with the move so I quickly began working with Diana to move forward. Again, being from out of town, I had several phone calls and countless text messages with Diana in order to finalize things and get all the necessary docs filled out prior. Diana was always available, always understanding, and always helpful. She coordinated taking delivery of a TV and bed sheets that would be going into my uncle's room along with recommending and working directly with a Hospice organization to get things prepared for his arrival. In addition, she worked on obtaining quotes from a couple different medical transport companies to get him moved. Just before the move day, we're talking less than 24 hours before, my uncle took a turn for the worse. We had to delay the possibility of a move until he could be assessed by Hospice and the decision was made to NOT move him. After all her work, we had to cancel the move. Regardless, Diana was professional and understanding, and continued to stay in touch with me for updates. Unfortunately, my uncle passed away within 24 hours of going on Hospice. After his passing, I was able to get refunded of all deposits and fees I had sent for the move - not a thing was charged. Diana handled the entire situation as if it involved a family member of her own. With that said, I can only say, give Glen Terra a good look. After my uncle's death, I was really disappointed that he didn't get a chance to enjoy such a nice place and be surrounded by great staff. Hunting for a good Assisted Living place can be a lot of work, but it's nice to find someone like Diana at such a great facility to help make things a bit easier.

  • stacey anne
    ★★★★★ 6 months ago

    My mother lived there fir one and half years I paid a lot of money for full cate and it was almost elder abuse at the least. Under staffed and not trained for elder people whom need care !! I was there more than sone of the employees to be sure my mother was getting proper care and still was not enough !! They lied to me constantly. Bottom line they have no idea on how to take care of elderly !!!! Even the independent living as it is have a problem getting there !!! Just truly bad all the way around. Looks clean and pretty on outer-but daily operations are truly horrible almost horrific!!! Think twice before placing a family member !! I truly do nit like to say bad things about people or places but truly this is just awful and they ate just equipped for care !!!

  • Evelina Nazaryants
    ★★★★★ a week ago

    The worst place to work for unprofessional workers are roud

  • albert yeznaian
    ★★★★★ a year ago

    I wrote this review soon after being forced out of the place, (left on October 1, 2017) I've been pondering if I should publish it or not. I finally decided to do so. This review is based on the time I was living there. I must also add that I have not lived in any other assisted-living facility to compare it with, maybe all places are the same or worse or better, I don't know. THE GOOD : Location is excellent, by Brand Blvd., supermarkets and all kinds of shopping and restaurants nearby, but if the resident is immobile it becomes a moot point. The building itself is nice and clean, Hallways are wide, and the units are okay. Three meals a day are included if you choose to eat there. THE BAD : Always short-staffed especially four days a week Friday through Monday as if people do not need help those four days, that's the case for morning, afternoon, and night shift. RAs (Resident Assistants) have no understanding and no compassion. Some are rude, some are angry, some lie, and some are all; I think it's because the job is stressful. There is no male RA during the day. Almost all of the RAs do not respond in timely fashion; there is no system to record when a call wire is pulled and when RAs come. For me sometimes it took up to 3 hours before anyone showed up. Extremely expensive for what it is. In addition to the basic rent additional Chargers are $600 for medication, $150 for laundry, etc., and depending on how many RAs help you the charge for that kind of help could go over $2000, only half-an-hour to clean each unit once a week included with your basic rent and that's it. The food is almost always the same. The rate is increased by 5% every year unless you can negotiate it down. It's a great assisted living place as long as you don't need much assistance or you're willing to pay a lot of money to get the assistance that you need. During the more than two years that the place was under the new ownership I had my share of problems with the RAs and the nurse. Without going into any detail that will take several pages I can say that I could not count on anyone for anything reliably. Of course they would say that everything was because of me just like all the other residents who had issues or compliant. Do not choose this place if the resident to be has a chronic condition. I know many residents had complained about many things and many times and even called for ombudsman. There are two call wires for each unit so if the resident needs assistance he or she can pull the call wire. The problem is that they never came in timely fashion. Whenever I pulled a call wire on almost all occasions it took 20 minutes or more, sometimes 2 or 3 hours before anyone showed up. Many times I had to call the receptionist and ask her to call RAs for me, even then sometimes they wouldn't come so I had to call again. on two occasions I had pulled the call wire and nobody showed up even after one hour, so I went to their office (the Wellness Center) and saw one RA, sitting at the table doing paperwork even though the light was clearly visible on the board and that was on both occasions. On another occasion I saw three of them talking, laughing and ignoring the lights on the board. On two other occasions I fell because they didn't come in timely fashion, I stayed on the floor for several minutes until they came to help me. I know for a fact that many residents had problems with the staff shortage and call wire issues. RAs had the habit of barging in. I had three new unopened colognes stolen. Had shirts and sheets shredded to pieces due to faulty washer and dryer. There are a lot more that I'm not writing in this review. I know it is a business and they have to make money. All I can say is that I hope it is better now, but at the end you be the judge.

 

Other Information

Facility TypeResidential Care Elderly
OwnerIndependent Living For Seniors, Inc.
Facility AdministratorNarbeh Babaians
Regional Office31
License StatusLicensed
Date Licensed2013-05-10
Date Closed0000-00-00
Date Of Last Visit2015-06-16
Inspection Visits0
Complaint Visits14
Other Visits8
Total Visits22
All Visit Dates05/09/2015, 04/10/2015, 12/15/2014, 11/25/2014, 10/29/2014, 06/23/2014, 06/19/2014, 05/01/2014, 05/01/2014, 12/31/2013, 12/31/2013, 12/31/2013, 11/12/2013, 11/12/2013, 11/07/2013, 10/28/2013, 10/16/2013, 07/02/2013, 05/31/2013, 02/20/2013, 08/22/2012, 07/
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates06/19/2014, 05/01/2014, 11/12/2013, 11/07/2013, 10/16/2013, 02/20/2013, 08/22/2012, 07/26/2012
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact8
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact4
Total Allegations27
Inconclusive Allegations9
Substantiated Allegations6
Unfounded Allegations12




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