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Grossmont Gardens

  1. Assisted Living
  2. California
  3. La Mesa Assisted Living Facilities
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Overall Rating 3.6 / 5.0 ★★★★★

  • Janice Raymond
    ★★★★★ 10 months ago

    My husband received different levels of care during his stay at Grossmont Gardens. From assisted living to skilled nursing, the care was heartfelt as well as professional. When I could no longer care for my husband at home, I entrusted his care into the hands of the caregivers, nurses and facility staff who treated him with respect, and never stopped trying to meet his needs. Their love for what they do is obvious each and every day. I never stopped feeling supported and cared about. I would highly recommend this facility. I am thankful everyday for what they did for my husband, for me, and for our family.

  • S. Jones
    ★★★★★ 8 months ago

    Rebecca (the director) is absolutely unprofessional. She discusses resident's private information in the hallways without regard to any privacy. She is confrontational and does not care for the well being of residents. The food needs to be healthier, tablecloths don't get changed but maybe once a month. Elevators don't work properly and have trapped residents then the residents get blamed for it. She talks to residents in a condescending manner. Residents have been billed for services that were not provided. The dining room staff have a negative attitude.

  • Maureen Bradley
    ★★★★★ a year ago

    The staff at Grossmont Gardens is incredible! Yes, the offer a wide range of living options and services, but in the end its the people who make or break a community. In the case of Grossmont Gardens, the caring, competent and engaged staff is what separates them from their competitors. Please take the time to tour with them today - you won't be disappointed!

  • Terri Morgan
    ★★★★★ 8 months ago

    My 86 yo mother lived here Sept 2017 - April 2018. The grounds are lovely, the staff helpful and friendly. However, there were ongoing issues with the elevators. They were out of service for a week in April. Her last night there, she was stuck in one for 20 mins. GG did not respond in a timely manner. A caretaker, not associated with GG, was finally able to open the door. The other issue turned out to be "multi-level care facility". Know and understand ahead of time that it is the facility's decision, NOT yours about the level of care needed. GG wanted "full-time escort". I didn't agree. Mom now lives in nearby Waterford Terrace, a senior apartment complex which has partnered with A Better Solution which provides care as desired. Mom is getting along beautifully with 30 mins assistance mornings. She's free to enjoy all activites offered. Full time escort is unnecessary. Had I truly understood the full implications of "multi-level care" I would not have placed Mom at GG. A close friend, who had had a similar experience with her Dad at another facility, warned me. I'm sorry I didn't heed her advice. I could have avoided the extra expence and aggravation associated with having to leave GG. UPDATE: I just received notice (6/13/18) that GG suffered a security data breach 5/10/2018. Name, DOB, address, health records, and possible SS# may have been accessed. GG offered identity theft monitoring for 1 yr, which I will use. I am shocked it took them a month to notify me. Due to these 3 issues, I have changed my initial review from 5 stars to 2 stars.

  • Patricia Koppman
    ★★★★★ a year ago

    My husband and I have lived at Grossmont Gardens/Elmcroft for 7 months. When we first walked though the door, we felt welcome. The entire staff is here to help us in any way possible. There is an openness,. Every month residents are invited to join the staff, the directors from all departments, where we are encouraged to give input, concerns, criticisms and suggestions. Dining is a pleasure. We love the extensive menu options that we have to choose from. Every day we have a homemade soup that is outstanding. The food is so good that we both have gained 10 lbs, and now we have to diet!! We have had nursing assistance several times and even our Dr. Is pleased with the care we are getting at Grossmont Gardens. Lastly, the grounds are so beautiful and well maintained. We love our new home, no cooking, no gardening, no cleaning. It is perfect for an 80 year old couple


Other Information

Facility TypeResidential Care Elderly
OwnerGrossmont Gardens Operations, LLC
Facility AdministratorWilliams, Rebecca
Regional Office08
License StatusLicensed
Date Licensed2008-03-14
Date Closed0000-00-00
Date Of Last Visit2015-04-22
Inspection Visits1
Complaint Visits8
Other Visits7
Total Visits16
All Visit Dates06/15/2015, 04/22/2015, 04/14/2015, 10/16/2014, 07/23/2014, 05/08/2014, 03/12/2014, 10/29/2013, 07/19/2013, 04/03/2013, 02/19/2013, 01/31/2013, 01/31/2013, 06/12/2012, 11/18/2011, 08/05/2011
Inspection Visit Dates2013-04-03
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates06/15/2015, 04/22/2015, 07/23/2014, 05/08/2014, 10/29/2013, 01/31/2013, 01/31/2013
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact2
Complaint Citation For Immediate Health Safety Or Rights Impact2
Complaint Citation For Potential Health Safety Or Rights Impact7
Total Allegations24
Inconclusive Allegations7
Substantiated Allegations10
Unfounded Allegations7

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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