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Grossmont Gardens

  1. Assisted Living
  2. California
  3. La Mesa Assisted Living Facilities
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Overall Rating 3.5 / 5.0 ★★★★★

  • Janice Raymond
    ★★★★★ a year ago

    My husband received different levels of care during his stay at Grossmont Gardens. From assisted living to skilled nursing, the care was heartfelt as well as professional. When I could no longer care for my husband at home, I entrusted his care into the hands of the caregivers, nurses and facility staff who treated him with respect, and never stopped trying to meet his needs. Their love for what they do is obvious each and every day. I never stopped feeling supported and cared about. I would highly recommend this facility. I am thankful everyday for what they did for my husband, for me, and for our family.

  • S. Jones
    ★★★★★ 12 months ago

    Rebecca (the director) is absolutely unprofessional. She discusses resident's private information in the hallways without regard to any privacy. She is confrontational and does not care for the well being of residents. The food needs to be healthier, tablecloths don't get changed but maybe once a month. Elevators don't work properly and have trapped residents then the residents get blamed for it. She talks to residents in a condescending manner. Residents have been billed for services that were not provided. The dining room staff have a negative attitude.

  • Patricia Koppman
    ★★★★★ 2 years ago

    My husband and I have lived at Grossmont Gardens/Elmcroft for 7 months. When we first walked though the door, we felt welcome. The entire staff is here to help us in any way possible. There is an openness,. Every month residents are invited to join the staff, the directors from all departments, where we are encouraged to give input, concerns, criticisms and suggestions. Dining is a pleasure. We love the extensive menu options that we have to choose from. Every day we have a homemade soup that is outstanding. The food is so good that we both have gained 10 lbs, and now we have to diet!! We have had nursing assistance several times and even our Dr. Is pleased with the care we are getting at Grossmont Gardens. Lastly, the grounds are so beautiful and well maintained. We love our new home, no cooking, no gardening, no cleaning. It is perfect for an 80 year old couple

  • Donna Cobb
    ★★★★★ 2 years ago

    Our experience with Grossmont Gardens has been very positive. While visiting potential communities we found Grossmont's staff to be informative and concerned in understanding our needs and preferences. In follow up questions, we found them timely and responsive. For our family member their flexible dining schedule and varied menu options were a real plus. The facility seems to be well maintained. There are a number of activities for residents to participate in. Since moving in, our family member has found the residents to be friendly; the meals enjoyable; and the staff pleasant and willing to work with residents to help meet their needs.

  • kyle posey
    ★★★★★ a year ago

    A thoroughly professional and well-run organization. We toured this assisted living for our grandmother and the staff was extremely friendly and knowledgeable; the facilities are clean, menu is varied and delicious. My family asked many questions and we put the poor marketing director Anna through the grinder but she was always courteous, never showed annoyance and answered all our concerns, Anna is a trooper for sure! We're fortunate to have found this place and most important of all-- Nana likes it and that's all that matters

 

Other Information

Facility TypeResidential Care Elderly
OwnerGrossmont Gardens Operations, LLC
Facility AdministratorWilliams, Rebecca
Regional Office08
License StatusLicensed
Date Licensed2008-03-14
Date Closed0000-00-00
Date Of Last Visit2015-04-22
Inspection Visits1
Complaint Visits8
Other Visits7
Total Visits16
All Visit Dates06/15/2015, 04/22/2015, 04/14/2015, 10/16/2014, 07/23/2014, 05/08/2014, 03/12/2014, 10/29/2013, 07/19/2013, 04/03/2013, 02/19/2013, 01/31/2013, 01/31/2013, 06/12/2012, 11/18/2011, 08/05/2011
Inspection Visit Dates2013-04-03
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates06/15/2015, 04/22/2015, 07/23/2014, 05/08/2014, 10/29/2013, 01/31/2013, 01/31/2013
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact2
Complaint Citation For Immediate Health Safety Or Rights Impact2
Complaint Citation For Potential Health Safety Or Rights Impact7
Total Allegations24
Inconclusive Allegations7
Substantiated Allegations10
Unfounded Allegations7




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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