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Oakdale Of La Mesa

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Wes M
    ★★★★★ 3 years ago

    Partners Dad is here in retirement and care, the building has many issues, and could be repaired and improved for retired people in need. Also the flap going in the front door people trip on it all the time, and my partners dad has fallen there several times, a flat flush door jam should be installed here at the entrance to the lobby! Dangerous!

  • A Google User
    ★★★★★ 6 years ago

    The staff is amazing. My mom was in the memory care unit for almost a year before she passed. The staff made my mom feel like she was home, and with friends. The staff provided excellent care, and was easy to work with. My family can not thank the staff at Oakdale Heights enough for their support for my family, and the loving care they provided for my mom. We read other reviews before selecting Oakdale Heights and were a little hesitant at first, but once we met the people that would be caring for my mom, we knew this would be the right place. If you are looking for a place for a loved one, particularly the memory care unit, I would highly recommend stopping by and meeting the staff.

  • A Google User
    ★★★★★ 6 years ago

    Why I love Oakdale Heights...The STAFF! My mother has been in the "Memory Care" unit for ten months now. I am there several times each week at various times so I have a pretty good idea what goes on. Despite the ups and downs of Alzheimer's disease progression, the staff constantly treats all residents and visitors with respect and is always kind and supportive. We checked many facilities before deciding on Oakdale. Many are too institutional. The rigid nursing home setting of so many places is so depressing. Being able to transfer personal furniture and belongings is so important to dementia patients. There are certainly quality home-based places, but they are often at a higher cost. Plus, they usually have minimal staffing and if something happens to one key caregiver, the service can fall apart. Oakdale's layout reminds me of an older, but nice hotel. (Attractive lobby/living room, restaurant/dining room, large and small meeting rooms , landscaped grounds, typical 'guest' rooms with bathroom, closet, and room for 1 or 2 beds.) One former resident I know thought of it as a resort where they catered to his needs! From when I was young, the smell was always the worst thing about hospitals and convalescent homes. The need for diapers is common in the memory care section, so managing smells is no small feat, but they keep on top of it amazingly well. Any I have noticed have been resolved quickly. Housekeeping staff, receptionists, primary caregivers, medical technicians, the program manager...they are all compassionate and helpful. For us, a big plus is that the primary caregivers are all fluent in English. Elderly patients are often hard of hearing and when they have trouble processing information as well, if you throw in broken English, verbal communication is futile. Even the housekeepers, many of whom speak Spanish primarily, know enough English to communicate. The only language barriers I have had trouble with are accents from some of the med techs (employees who dispense medications). The exceptional caring they demonstrate has allowed us to work through any technical confusion. Staff works hard to learn the names and special needs of every resident quickly. They demonstrate constant patience and facilitate the residents doing everything they can for themselves. They are adaptable when items are misplaced (with dementia patients this could be constantly, but remarkably here it actually is not so frequent), while diligent in locating and returning things. If I were to be highly critical, it sometimes seems that laundry takes awhile to get back - a minor inconvenience minimized by labeling and couple extra pairs of pants. Whatever issue may arise, the staff is willing to listen and do what they can. It seems most facilities now have programs to keep their residents involved. But some I have seen just post an activity calendar and do not necessarily make the things happen. Others do not allow options for individualized needs. Several keep the residents over-medicated so participation is immaterial. Oakdale's programs provide a good variety within a routine schedule outline. They keep the residents engaged while offering as much independent choice as practical. Requests from family are considered for personalized care. Many huge kudos to Linda, the program manager! I cared for my mother at home for 16 years of gradual decline before placing her in assisted living. With all the stresses in society today and the tremendous challenges of dementia patient care, it is so refreshing to have found a place where positive attitudes abound!

  • A Google User
    ★★★★★ 5 years ago

    The caregiving staff are great. The worst manager. Managers promotes care but only care about money often hiding info from families and main owner paul. Employee turn around is about six months with fairly poor training. Kitchen is dirty and facility always run our of supplies gloves soaps and even trash bags. The med program is awful and the nurse does nothing but move people in almost marketing. Managers do not care refusing to maintain employees happy not giving them raises. The only possitive about oakdale is the residents who knows the facility is ran bad. Things need to really get fix memory unit residents dirty its an older facility but thats no excuse for the continous lack of care rent and care not worth it.

  • Jenny Rosado
    ★★★★★ a year ago

 

Other Information

Facility TypeResidential Care Elderly
OwnerLake Murray Holding LLC/Westliving Mngmnt LLC
Facility AdministratorKathy Naber-Jordan
Regional Office08
License StatusLicensed
Date Licensed2010-02-18
Date Closed0000-00-00
Date Of Last Visit2015-05-26
Inspection Visits1
Complaint Visits12
Other Visits10
Total Visits23
All Visit Dates05/26/2015, 04/15/2015, 04/08/2015, 01/20/2015, 12/30/2014, 11/20/2014, 11/20/2014, 09/26/2014, 09/26/2014, 07/29/2014, 07/28/2014, 07/08/2014, 06/17/2014, 09/12/2013, 03/11/2013, 02/19/2013, 01/18/2013, 11/30/2012, 10/15/2012, 07/13/2011, 07/13/2011, 06/
Inspection Visit Dates2011-07-13
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates04/15/2015, 01/20/2015, 12/30/2014, 09/26/2014, 09/26/2014, 07/29/2014, 07/28/2014, 07/08/2014, 06/17/2014, 11/30/2012
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact3
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations25
Inconclusive Allegations9
Substantiated Allegations3
Unfounded Allegations13




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