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Rose Garden Residential Care

  1. Assisted Living
  2. California
  3. Mentone Assisted Living Facilities
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Overall Rating 2.0 / 5.0 ★★★★★

  • Jim Rose
    ★★★★★ 5 months ago

    My mother in law was at Rose Garden from 11/16 to 9/18. The level of care was very poor at best. She was assaulted twice by other residents and when she fell and broke her hip in September 2018 we were not notified. They simply got her up and sat her down. She was unable to walk so they just left her there in pain. We removed her at that point and paid what we thought was the final bill. They continue to bill us, now $22,810 even though she has not been there for months. I have spoken to the staff there and they tell me there is nothing they can do about it. That the corporate office makes those decisions. They have been unwilling to provide us with someone we can talk to. This is total BSAlzheimers is a terrible disease and those who take advantage of the families should be tried as criminals. DO NOT TRUST THEM WITH YOUR LOVED ONES. I would give MINUS 5 STARS if that was an option.

  • Erin Rodriguez
    ★★★★★ 4 months ago

    My mother in law has been in this facility for about two months. Since her arrival, her physical condition has deteriorated significantly, and her needs are not being met. She has been left to sit in wet clothes, sent to an appointment - outside of the facility - without shoes and wearing clothes that are not hers. She has wounds requiring daily bandage changes which have gone days between changes. I am afraid this facility does not meet even the very basic needs of their patients. A big "thumbs down" and SHAME ON YOU.

  • Renee Kalanui
    ★★★★★ 6 months ago

    A few years ago I was looking for a place for mom, who has Alzheimer's, so I took a tour at Rose Garden. The director was showing me the grounds when we encountered a dried out pile of human feces and accompanying urine stains & splatters in the middle of the walkway. The director simply sidestepped the mess and continued giving me the tour. Red flag! I understand they can't control patients who unknowingly drop their drawers to deficate in public, but the director didn't acknowledge the obviously old mess nor did she call a staff member over to clean it up during the next half hour of my tour. To me that indicates neglect is the standard and they can't handle the load of patient care effectively nor appropriately on a consistent basis. They are less expensive than other services in the area, but I would only place someone there if I was TOTALLY desperate.

  • Ashley Ann Gregory-Weems
    ★★★★★ 6 months ago

    Horribly ran by people who are definitely not qualified for the positions they have. Caregivers are over worked and mistreated as well. Terrible administration. I would definitely not put your loved ones here if you care about them

  • Emily's adventures Morales
    ★★★★★ 8 months ago

    Very rude! I had a call to go in person to fill out an application for a job that I had applied for, I called the morning I was supposed to go to ask a question regarding the job. Justina tells me the job has already been filled , when the day before they wanted me to go in. I ask why did they want me to go in then and she hung up on me not giving me an answer. I'm glad I didn't end up going after reading there bad reviews.


Other Information

Facility TypeResidential Care Elderly
OwnerRose Garden Residential Operator, LLC
Facility AdministratorPerez, Alexis Remington
Regional Office19
License StatusLicensed
Date Licensed2014-12-08
Date Closed0000-00-00
Date Of Last Visit2015-05-12
Inspection Visits0
Complaint Visits0
Other Visits3
Total Visits3
All Visit Dates05/12/2015, 11/17/2014, 09/17/2014
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates05/12/2015, 11/17/2014, 09/17/2014
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations0
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations0

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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