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Atria Tamalpais Creek

  1. Assisted Living
  2. California
  3. Novato Assisted Living Facilities
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Overall Rating 4.6 / 5.0 ★★★★★

  • Sherri Richardson
    ★★★★★ a year ago

    When I am of age to need a place like Atria, I sure hope I can come here. This place is so well maintained and the staff treats the residents like gold. I would trust sending my loved ones here.

  • Mike Mejia
    ★★★★★ 4 years ago

    Tamalpais Creek is a wonderful community. I have been there a few times this past year and its active and has everyone is very polite. The community has a great food program and a bistro that has sandwiches and soup. The staff has worked there for many years and they take care of the residents well. The driver is great and takes everyone to anyplace they need to go. He is always dressed professionally. The staff that works in memory care are so helpful to the residents and so are the staff that work in the dining room. I highly recommend.

  • charm hardy
    ★★★★★ 4 years ago

    We have been here for almost six years. In that time we have had eight Culinary Directors. Now we have #9, Crystal Welsh, and she is so superior to any of the previous directors that we could not be happier. She is giving us more vegetables, more choices, tastier recipes; basically more interesting menus. Long may Crystal strive ! We also have Marc Johnson as our Engage Life Director. He has brought in two superlative assistants! Ashley Kimball is a vibrant young violinist who leads our Choral Group as well as our Drama Club. Valdete Lane is a psychologist who is sharing her wisdom with the older generation at the same time learning a lot from us. All in all, the entire staff is now most commendable. My husband and I could not be happier !

  • Daniel Little
    ★★★★★ 3 years ago

    The facility is very nice and the staff is friendly. However, they are not prepared or trained to give adequate care to dementia patients. My mother has been a resident in the "life guidance" unit or what is more commonly called memory care. She is a dementia patient. Atria claims to be prepared to provide care for dementia and Alzheimer patients. However, a hallmark of the disease is combativeness, including refusing to receive medical care or take showers. A quick search of dementia will show this is common behavior. When we placed her in Atria and were asked for over $7k per month they said they understand the disease and were trained to provide care. At best, only some staff seem able to handle clients that are challenging. Several residents in the same unit as my mother were asked to move out or were relocated by family. We relocated our mother too because staff, on two occasions, had the fire dept. come take her to the hospital when she yelled at them refusing to get out of bed or when she was asked to take a shower. We have learned from local medical staff that they frequently send clients to the hospital when they are challenging. Finally, staff turn over has been tremendous. In particular, the manager of the life guidance unit has changed three times in 1.5 years with several months without a manager at all.

  • Lori Gutierrez
    ★★★★★ 4 years ago

    I work here at Atria as the Restaurant Manager and have been with the company for a little over a year now.I can say that even after owning my own restaurant for several years this is by far the most rewarding job that I have ever worked .It comes from the residents who have so much to share along with some of the most caring and giving staff I have ever had the pleasure of working with in this business! The upper Management and department heads really care about this community,(They have the Heart!) and it makes me proud to work for and with a company that has such a high level of integrity.Crystal Welsh our Culinary Director takes pride in everything she does. Crystal takes it to the highest level of meeting our residents needs and creating wonderful and exciting meals and it all begins with her having such a huge Heart and Loving what she does everyday!I look forward coming to work everyday because it is so rewarding to be here and to be a part of this great family we have here at Atria.Amy ,Anna , Betty, Grant and Chef Katy and really go above and beyond on our Culinary team and they make everyday a great one here at Atria!


Other Information

Facility TypeResidential Care Elderly
OwnerWg Tamalpais Creek Sh, Lp & Atria Mgmt Co., LLC
Facility AdministratorBrian Adams
Regional Office21
License StatusLicensed
Date Licensed1996-07-25
Date Closed0000-00-00
Date Of Last Visit2015-02-23
Inspection Visits2
Complaint Visits10
Other Visits7
Total Visits19
All Visit Dates02/23/2015, 01/30/2015, 09/09/2014, 08/15/2014, 11/14/2013, 11/08/2013, 09/30/2013, 09/30/2013, 09/30/2013, 06/21/2013, 06/21/2013, 06/22/2012, 06/12/2012, 06/07/2011, 12/16/2010, 11/12/2010, 10/07/2010, 10/07/2010, 08/04/2010
Inspection Visit Dates09/09/2014, 08/04/2010
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates02/23/2015, 01/30/2015, 11/14/2013, 11/08/2013, 06/21/2013, 06/22/2012, 10/07/2010
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact7
Complaint Citation For Potential Health Safety Or Rights Impact1
Total Allegations14
Inconclusive Allegations2
Substantiated Allegations6
Unfounded Allegations6

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