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Eskaton Fountainwood Lodge

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Jerry S
    ★★★★★ 2 months ago

    From what I hear the quality of service here is par for the course in the industry, definitely a mixed bag, some of the staff is excellent and well trained others seem to have little to no training whatsoever, response time can be exceptionally slow when the call buttons are hit depending who is on duty, there has been more than one occasion where when visiting we had to help my mother get to the restroom because nobody came and I'm not talking after a few minutes, but after an hour or more and numerous hits on the call button. Every body seems to try hard, but new employees just don't seem to get much training, from my observation with proper management and better training this facility could be excellent.

  • Katherine Ahrens
    ★★★★★ 4 months ago

    We stopped by yesterday to see if we could get information about this Eskaton facilty's participation in the Medi-Cal Assisted Living Program. Although the facility was busy with their "chili cook off event, the very. VERY nice lay behind the reception desk thought that one of the two people who takes visitors on tours might at least be able to take a few minutes out of their time to answer a few questions we had, based on information we'd received from a exceedingly helpful Long-Term Care worker. The person we encountered was BRENDA who very impatiently said she didn't have time to show us the place because she had to get back to her "chili event." We managed to squeeze out a couple of questions but, she made it abundantly clear she didn't have time and asked us to call the next day (by the way, I'd already left BRENDA a voicemail message on 4/18, prior to Mom's fall, asking for a return call, which BRENDA, apparently lacked the time to return). Pursuant to BRENDA's request that we called her today to arrange a meeting time. Apparently, based on our brief encounter the day before, BRENDA deemed us unworthy of her time.. BRENDA lacked patience and compassion for what we're going through. Trying to help our 93 yr old mother who was living independently until 2 wks ago when she fell down and broke her lower leg deal with the fact that she no longer met criteria to continue residing in the Independent Living Facility has been heartbreaking. I tried explaining that we were trying to plan for Mom's living arrangements after she recovered from her injury. In summation, I can only say that BRENDA was unkind, uncaring, impatient, and rude. Her demeanor over the phone was no different than it was when we interrupted her "chili cookoff." We got the feeling that if we'd otherwise opened up a pocketbook filled with cash, BRENDA's treatment of us would have been 180deg different. Because of BRENDA, we will look for Mom's placement in a facility where the first face we see or voice we hear is more compassionate, kinder, and understanding than that of this Eskaton's representative, BRENDA. Good luck and may God bless the rest of you having to now manage the care of your elderly parents. Eskaton might be a great placement, but I think BRENDA needs a vacation.

  • Jennifer DeGaton
    ★★★★★ 3 months ago

    Fountainwood Lodge is a Beautiful place!

  • Charlene Ebert
    ★★★★★ 5 years ago

    Finally..someone has spoken up. My aunt suffered so much in memory care. The facility is a facade of smiling faces. The truth lies behind their closed doors. You can't get good and well educated help without paying for it.

  • A Google User
    ★★★★★ 5 years ago

    The staff were all very patient with us as my father (and my wife and I) made the adjustment. His care staff is outstanding. The place looks nice and is clean and we weren't pressured to make a decision before we were ready. Fountainwood is great.

 

Other Information

Facility TypeResidential Care Elderly
OwnerEskaton Properties,Inc;Eskaton Fountainwood Lodge
Facility AdministratorDawn Sughrue
Regional Office23
License StatusLicensed
Date Licensed2007-03-29
Date Closed0000-00-00
Date Of Last Visit2015-05-14
Inspection Visits1
Complaint Visits15
Other Visits7
Total Visits23
All Visit Dates12/11/2014, 10/16/2014, 10/16/2014, 04/07/2014, 02/27/2014, 12/13/2013, 08/27/2013, 04/23/2013, 04/23/2013, 09/26/2012, 04/27/2012, 03/06/2012, 02/21/2012, 02/21/2012, 02/21/2012, 02/01/2012, 10/07/2011, 09/06/2011, 08/02/2011, 01/25/2011, 01/25/2011, 01/
Inspection Visit Dates2012-03-06
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact2
Other Visit Dates10/16/2014, 04/07/2014, 02/27/2014, 12/13/2013, 04/23/2013, 09/06/2011, 01/25/2011
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact4
Complaint Citation For Immediate Health Safety Or Rights Impact8
Complaint Citation For Potential Health Safety Or Rights Impact5
Total Allegations23
Inconclusive Allegations5
Substantiated Allegations10
Unfounded Allegations8




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