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Palo Alto Commons

  1. Assisted Living
  2. California
  3. Palo Alto Assisted Living Facilities
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Overall Rating 4.3 / 5.0 ★★★★★

  • Liz Griffin
    ★★★★★ a year ago

    Over the dozen years that my mother spent at Palo Alto Commons, I came to realize how lucky we were to have my mother living there. Executive Director Sue Jordan has created a culture of kindness among staff, and they are cheerful and able to bring a smile to residents' faces. They always called my mother by name, and frequently told her she looked beautiful. This delighted her! The day-to-day activities kept her in a social atmosphere, not isolated in her room. She enjoyed the movies, exercise activities, group singing, live music, special barbeques, art contests, and reading the paper outside the dining room. PAC has created a homelike environment with Fluffy, the cute little care dog. Activities are only as much fun as the staff who leads them. This is where Palo Alto Commons excels. It hires people with enthusiasm, often a sense of humor and a caring attitude. Palo Alto Commons doesn't just take care of the resident; It welcomes your family, too. Liz Griffin

  • Norm Jouppi
    ★★★★★ a year ago

    My Mom lived at the Palo Alto Commons for more than 6 years until she passed away after her 91st birthday. Even though there has been staff turnover (mainly retirements), the staff is still very loving and supportive. It's great that the staff always addressed my Mom by name and many of them knew me as well. They have a wide range of activities for residents of different abilities, ranging from Spanish classes, 1:1 fitness coaching (which I highly recommend), outings to plays, picnics, and restaurants, to sit-and-be-fit classes, a library, and lots of classic movies. They made sure my Mom had compatible and interesting table mates for her meals. Unlike corporate assisted living places, they are still family owned and it shows. I'm grateful for the care of the staff while my Mom lived there.

  • Lea Cryor
    ★★★★★ a year ago

    My uncle was at the PA Commons for four months before he passed. The compassionate care of the staff and administration was exceptional. My uncle was unsteady on his feet at times and fell several times. If he would have been at home with home health care it would have meant a trip to the hospital but since they had nurses on site they we're able to evaluate him on site with no unnecessary trips to the hospital. The Commons also worked very well with the residents and family to accommodate the residents needs and provide wonderful feedback. Thank you for a job well done!

  • John William Parsons
    ★★★★★ a year ago

    I am very happy with Palo Alto Commons. They have a great staff that are very caring. My mom has transitioned through an apartment, assisted living and now the memory car unit. We had some hard times and they always were there to make it easier.

  • emma ess
    ★★★★★ a year ago

    This was a nice place a few years ago but has gone downhill, maybe since they're spreading staff across this facility and the new one next door? I don't know. I can say my senior was feeling unwell and asked for a tray to be brought up. He got it THREE hours later. The trash isn't always removed. They finally replaced sun-damaged curtains, but waited until they were shredded to do it. Recently, the 2nd elevator was broken for TWO weeks before repairs were made. Meal times became traffic jams, as most residents can't use the stairs. Finally, they've got a new sign-in computer that shaky residents struggle to use and which makes them feel helpless. And while the service goes down, the price keeps going up. Overall nice staff, though there's a LOT of turnover, but the place needs to tighten back up.


Other Information

Facility TypeResidential Care Elderly
OwnerPalo Alto Commons Mgt. Co. LLC
Facility AdministratorJordan, Sue
Regional Office26
License StatusLicensed
Date Licensed1999-04-30
Date Closed0000-00-00
Date Of Last Visit2015-05-05
Inspection Visits1
Complaint Visits1
Other Visits3
Total Visits5
All Visit Dates10/29/2014, 04/23/2014, 06/12/2012, 05/10/2012, 11/15/2011
Inspection Visit Dates2012-05-10
Inspection Citation For Immediate Health Safety Or Rights Impact2
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates10/29/2014, 04/23/2014, 06/12/2012
Other Citation For Immediate Health Safety Or Rights Impact2
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations2
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations2

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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