Sunrise Of Playa Vista
Overall Rating 2.2 / 5.0 ★★★★★
April Marano-Ford★★★★★ 7 months ago
My loved one is currently at Sunrise of Playa Vista CA. This Sunrise has significant turn over in staff. Normally, this would not be a concern if the employee turnover was invisible to their residents, but it is not. When an employee at Sunrise leaves, they leave a wake of activities that are not left undone and not transferred. This puts a burden on family members to rectify the problems that arise from Sunrise dropping the ball. For the price of a room at Sunrise, this is completely unacceptable.
Vicky Foxworth★★★★★ a year ago
The ED had no regular hours and the staff could never tell you when she would be there. Due to her commute it seemed she was only on site from 9:30 or 10:00 to 4:00 and then only intermittently - completely unacceptable for a new director trying to turn around a place that had already been poorly managed. The person who ran the memory unit, while nice, was inexperienced, overwhelmed and overworked. Sometimes it took three days for her to return a call. She was unable to address my mother's needs or sufficiently train her staff - most had virtually no training at all in dementia. The staff, with the exception of two or three, treated my mother like a number. Some of the staff at the front desk were impersonal and almost always had no knowledge of the activities and field trips up to and including on the day of a field trip every week. They didn't know where the field trip was going, the time, etc. Sometimes the field trip would start at 11:00 and go to 2:00. Other times from 9:00 - 4:00, other times the "field trip" was card games because the van was broken. Because we also had private care for a number of hours each day the lack of consistency and knowledge, on the day of the trip (let alone in advance), made it impossible for us to manage the timing of the private care. The van was broken for at least three weeks and they had no alternative transportation for residents. One of the two elevators, for a 6-story building, was broken for multiple weeks creating a huge safety hazard. The front door was locked after 8:00 PM and when we'd get my mom back after 8:00 we'd often have to wait over 5 minutes for someone to answer the buzzer and let us in. On a few occasions we had to wait almost 10 minutes and if we called from the outside no one answered. Then someone would eventually come and let us in and barely acknowledge us if at all. Despite raising this as a concern with the Executive Director the problem persisted. The front desk staff didn't tell me a Fed-Ex package had arrived for my mom - never called, didn't know when it was delivered, etc. Consequently Time-Warner Cable disconnected her TV with a large cancellation fee. The biggest issue though was that, after my mother fell and fractured her pelvis, and had to go to the hospital for 6 days and then a rehab center, no one called or cared enough to even see how she was doing with the exception of one loving staff person who was paid $10 an hour. The director of the memory unit and the ED never checked in, never called to see how she was. I was incredulous and very hurt. Eventually I called the Regional Manager, who seemed caring and concerned, and even after that we received no call. They pride themselves of being kind and caring and responsive - a "home" (just listen to the tape that runs when you call) and no one cared enough to see how she was doing. Even when I called in with a question when my mom was in the hospital and rehab, one one of the staff at the front desk even asked how my mom was doing. Eventually the ED checked in on occasion, but the director of the memory unit, who we knew best never called - though I shared how important that was to me with both the ED and the Regional Director. It still hurts. I raised many of these complaints with the Regional Director who seemed so nice, but when we decided not to return to Sunrise, after my mom was finished with rehab, due to the issues described above, he didn't have the courtesy to check in or apologize for the issues or do "an exit interview." Sunrise is a corporation that is about keeping costs low and consequently doesn't have enough staff who are adequately trained to provide what they promise. Sunrise of Playa Vista provided poor to mediocre, at best, service. The two exceptions were Leticia, the young woman who called to see how my mom was and was loving with everyone (she is not there anymore) and Arnie, the van driver, also lovely and genuinely caring.
Nicolas Nelson★★★★★ 2 years ago
These folks take great care of my father-in-law. He has lived here for more than two years now, slipping deeper into dementia. There's nothing that neurologists can do for him, but there's a huge amount of help that he receives from the Sunrise care managers and staff! From physical therapy and massage to podiatry services to prescription medication management to gracious basics like good food, cleanliness, and treating him with dignity, we are so happy with Sunrise Playa Vista. (I won't write about the place he left in order to come here.) I wish I could mention all the standout staff by name in this review, but I'm writing it off the top of my head, and there are so many great people there, I could rattle off ten names easily, but forget another ten significant servant-hearted professionals, so I won't even try. Besides, I need to get back to work. But first, these folks and their whole organization have earned these five stars and more! Thanks for all your love and care for GPD.
Ying Liu★★★★★ 4 years ago
|Facility Type||Residential Care Elderly|
|Owner||Sunrise Slm, Inc & Al California Gp III, LLC|
|Facility Administrator||Shahin Taghizadeh|
|Date Of Last Visit||2014-07-01|
|All Visit Dates||07/01/2014, 06/10/2014, 05/14/2014, 03/05/2014, 03/05/2014, 02/07/2014, 02/07/2014, 02/05/2014, 01/24/2014, 11/21/2013, 10/23/2013, 10/15/2013, 10/09/2013, 10/08/2013, 09/26/2013, 03/19/2013, 10/17/2012, 08/31/2012, 02/17/2012, 02/17/2012, 12/28/2011, 03/|
|Inspection Visit Dates||2014-02-05|
|Inspection Citation For Immediate Health Safety Or Rights Impact||1|
|Inspection Citation For Potential Health Safety Or Rights Impact||0|
|Other Visit Dates||07/01/2014, 06/10/2014, 03/05/2014, 03/05/2014, 02/07/2014, 02/07/2014, 01/24/2014, 11/21/2013, 10/23/2013, 10/09/2013, 10/08/2013, 10/17/2012, 08/31/2012, 02/17/2012, 02/17/2012, 01/13/2011|
|Other Citation For Immediate Health Safety Or Rights Impact||7|
|Other Citation For Potential Health Safety Or Rights Impact||0|
|Complaint Citation For Immediate Health Safety Or Rights Impact||4|
|Complaint Citation For Potential Health Safety Or Rights Impact||11|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.