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Park Terrace

  1. Assisted Living
  2. California
  3. Rancho Santa Margarita Assisted Living Facilities
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Overall Rating 4.3 / 5.0 ★★★★★

  • sierra moreno
    ★★★★★ a week ago

    As someone who has work here before I can tell you that more than half of the 5 star "reviews" have been made by people who work at this facility. If you are looking for a place/facility for your family members opt this place out. Both memory and assisted living are chaos. Whenever they bring families to visit the facility they make everything look better even instruct the care-staff to be friendly with the family visiting. They are always running short on care-staff most of the days their assisted living building is run by three caregivers. As for memory care, it's a joke, I have mainly worked there in the morning and p.m. shift. The morning shift is dictated by the eldest caregiver(s). As for the p.m. shift is run by their female med-tech, I stayed to work double a couple times. Most of the time I had told them I was going to leave at 7 pm since I was working the next morning but she would force me to stay until 10:00 pm, never sending someone to relieve me. There is no one to run this place, it's literally a circus. The "Care-staff director" never comes out of her office and probably only works two-three days per week, she's always on vacation. If you are looking to apply and work here, again avoid this place. The residents and family members are very entitled and just rude, they believe because they are paying 3K monthly that we are their slaves. I personally got yelled at a bunch of times by the wives of residents in the memory care unit for little things such as not making a bed properly. This place is all about getting money and not caring about the well being of their clients(the residents).

  • Mike Kabbout
    ★★★★★ 2 months ago

    Great place! Love the engagement by the staff with residents and all the different things they offer for residents! Rama at the front desk is amazing and always kind. She is very helpful and patient and will do everything she can to help anyone!

  • Don Sennott
    ★★★★★ 2 months ago

    When we were looking for a place for my sister to live, we checked out several communities in Orange County. We decided on Park Terrace because of the caring and loving staff. Over the past three years we have been impressed by the way everyone from the front desk attendants through the restaurant staff, the medical team, the activities team, the maintenance workers, and the cleaning staff do their best to make residence feel like they are members of a large family.

  • Rana Baalbaki
    ★★★★★ 2 months ago

    i have been working at Park terrace for 15 Years, park terrace has elegant and luxury quality of living i would recommend this place for my mom, dad and my self in future. i feel very honored working for them all this years and looking forward for more years ahead.

  • Nicole O'Connell
    ★★★★★ 2 months ago

    I have been a hospice nurse for a few years now, and during that time I have travelled to so many different senior living communities and care facilities that I couldn't possibly count them all. Park Terrace is definitely one of the better ones I've had the experience of working with. The nursing staff is caring, capable and a pleasure to coordinate care with. It really feels like we're on the same team, with the same goal-- and that goal is the best care and quality of life possible. The dementia and alzhemiers cottages are especially exceptional and unique. Most memory care units do not offer outside activities, due to safety and security concerns. Park Terrace has found a way to allow seniors in that unit to freely enjoy outside activities in a well maintained and supervised courtyard. Before I was a hospice nurse, I worked eight years at a living facility and it was always heartbreaking to tell patients in those units that we didn't have a space for them to safely enjoy outdoor activities. It seems like such a small thing, but the ability to go out and sit on a bench in the sun and watch the birds is something that we take for granted until you can't do it anymore.


Other Information

Facility TypeResidential Care Elderly
OwnerKrc Santa Margarita, LLC
Facility AdministratorBenjamin M Davis
Regional Office22
License StatusLicensed
Date Licensed2000-06-23
Date Closed0000-00-00
Date Of Last Visit2015-04-09
Inspection Visits2
Complaint Visits6
Other Visits11
Total Visits19
All Visit Dates04/09/2015, 10/06/2014, 09/15/2014, 05/19/2014, 04/08/2014, 02/07/2014, 12/02/2013, 10/15/2013, 10/15/2013, 09/23/2013, 09/23/2013, 04/04/2013, 12/17/2012, 08/21/2012, 08/21/2012, 11/15/2011, 11/15/2011, 06/21/2011, 06/21/2011
Inspection Visit Dates04/08/2014, 06/21/2011
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates04/09/2015, 10/06/2014, 09/15/2014, 12/02/2013, 10/15/2013, 10/15/2013, 09/23/2013, 09/23/2013, 04/04/2013, 11/15/2011, 06/21/2011
Other Citation For Immediate Health Safety Or Rights Impact1
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations10
Inconclusive Allegations4
Substantiated Allegations1
Unfounded Allegations5

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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