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Raincross At Riverside

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Overall Rating 3.5 / 5.0 ★★★★★

  • Shythegemini Shy
    ★★★★★ a month ago

    Hello just wanted to say I never leave a review but on this incident I just had to , first off this place is beautiful very well put together residence are very sweet and polite it's sad to say but they'll be the first to greet you with a big smile then their own worker working at the desk by the name of Lorene to be honest was very unprofessional didn't even greet me at all have to say excuse me to get her attention she was too busy gossiping on the phone had me waiting almost 10 minutes that was very rude ..and to top it off she was rude to one of the resident Rolling her eyes like I said unprofessional after that I seen enough and of her rudeness I walked out she literally chased me out the door and to top it off shouting excuse me over and over ! then there was a car that pulled up that she started telling them Stuff about me , While i was ignoring her why because she was shouting at me and chasing me out the door into drive way ridiculous...so there is no way I'm gonna allow my grandparents to stay here with someone like that working there when you work around seniors and are at your job you need respect have professionalism at its best you are representing the company you should be on your best behavior keep your attitude and your unprofessionalism at home . a lot of patience and respect for the people that come in and out of there it's all about being professional and loving what you do obviously she doesn't love what she does because if she did she would show respect that lady was nuts don't understand how she got employed there . She acted like a child

  • Susie Kane
    ★★★★★ a year ago

    My mother & father have been residents of Raincross for many years! They have been fortunate to live in assisted care for part of their time here and are presently in the memory care area! To put it simply this is their home! We know everyone as if they were family! There are fabulous activities that we all enjoy together! Recently mom and I were at the Tea Party! We decorated hats, ate cookies and sandwiches and especially enjoyed the Sangria. It was just one of the many memories that we share together thanks to Raincross! My parents life's have been enriched due to the care and compassion of the staff! I can't say enough wonderful things about this HOME!

  • Peggy Maneri
    ★★★★★ 2 years ago

    A year ago Mom and I visited many Assisted Living facilities offering Alzheimer care, searching for a new home for Dad. He was receiving adequate physical care at his facility at the time, but I knew there must be better stimulation for him mentally. We knew on our first visit to Raincross that we had found his new home. The culture here is beautiful, and it shows in the interaction between the staff, the caregivers, and the patients. The facility is beautiful, and smells clean EVERY time I visit. Raincross treats each patient with the dignity and respect they deserve. Dad has been at Raincross for 4 months now, and we can see a big difference in his interaction and love that he is involved in so many activities. We are so pleased with Raincross, that Mom has now decided to "retire" there and reserved her space! I couldn't be more pleased to know they have everything they need, in a clean, joyful, and loving environment.

  • Lori Miller
    ★★★★★ 2 years ago

    For those that are looking for a place that cares about where your loved one is living here it is. My son and I were looking for somewhere that my cousin could live and feel like it was home. Ruthie Daniel gave us a magnificent tour of all the facility and several choices of rooms. We both felt that it could be called a home. Security was a must plus somewhere that my cousin could go with his dear companion "Miss Kitty" his cat. The grounds were beautiful and the people living there were actually happy looking! Some places we toured people looked like they were just living. I'm sorry my cousin didn't get a chance to feel the difference at Raincross as he passed away soon after. If we had the chance this is the place we would have picked. I can't say enough about how caring Ruthie was even after knowing he passed. She is a very compassionate person and believes in her work. I would like Raincross to know we appreciate her and hope others will come to see what we saw. Thank you Ruthie. Signed by Lori Miller

  • Candice Castillo
    ★★★★★ a year ago

    This place was ran so perfectly 7 months ago by Mbk and Kathy F. After new management came in named Meridian that has a bad reputation already this place is turning out to be HORRIBLE the Ed doesn't care about residents or staff. Residents and staff are leaving back to back the maintenance is old and dirty. I would NEVER recommend someone to live or work here! I worked here for two years and never seen it like this memory care was in tip top shape and has fell down big time. I put in my two week notice and all I get was an ohkay thank you after outstanding work and no call offs. My residents will be truly missed but the place I am surely happy to say good riddance! Through all the bs going on here the staff is wonderful and work there butts off and there is no appreciation to them! Plz think about this before moving your loved one in!

 

Other Information

Facility TypeResidential Care Elderly
OwnerMsl Comm.Mgnt,LLC/Crp Raincross Lessee,Lp
Facility AdministratorKathy Franco
Regional Office19
License StatusLicensed
Date Licensed2007-03-07
Date Closed0000-00-00
Date Of Last Visit2015-05-12
Inspection Visits1
Complaint Visits7
Other Visits6
Total Visits14
All Visit Dates06/04/2015, 11/13/2014, 03/26/2014, 03/26/2014, 07/03/2013, 07/03/2013, 06/12/2013, 03/28/2013, 01/22/2013, 01/22/2013, 01/22/2013, 04/02/2012, 12/13/2011, 06/01/2010
Inspection Visit Dates2014-03-26
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates06/04/2015, 07/03/2013, 07/03/2013, 01/22/2013, 04/02/2012, 12/13/2011
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact2
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations15
Inconclusive Allegations4
Substantiated Allegations3
Unfounded Allegations8




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