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Atria Collwood

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  2. California
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Overall Rating 3.5 / 5.0 ★★★★★

  • Charleene Poissot
    ★★★★★ a month ago

    I must give credit to Joan who was our sales rep that provided us information and tours on the facility. It is highly evident that she is passionate about her position and well loved by so many of the residents. Joan was a big reason why we selected Atria Collwood. The facilities are fine and very comfortable for any seniors that do not require much more than just having someone do their laundry, help clean their room and have meals prepared for them. It's a good community to get to know other seniors and be active in activities, outings and even exercise. That is where my positive feedback ends. My father was only at Atria for one month and passed away. He was on a walker and oxygen and had CHF. About one week after he moved in, they went on LOCK DOWN because of upper respiratory problems in the community. This lock down confines each and every resident to their rooms and meals get delivered. It sounds like that makes sense to keep people healthy, but that went on for 3 weeks straight while my dad was still there, so who knows how much longer it lasted. It is a small room to be confined in and have no contact. They encouraged guests not to have visitors, but that didn't stop us from visiting him daily. Imagine being in a new environment, away from your home and family and then being stuck in a room for weeks on end without leaving? Awful! So depressing. To make a very long story short, my father's health continued to decline and we put him under hospice care there, which they said we could do during the orientation and they also said that we could up his care level based on his needs - i.e. med management, incontinence assistance, etc. We had paperwork on these services and their related costs. This is also where is say do NOT put your loved one here if they need anything more than help with meals, cleaning and hygiene care. The med techs are unknowledgable about medications, irresponsible with timing and dispensing and they were lead by a lady - Y'Lon - that had zero compassion and made critical errors leading to our father's sudden passing. He had CHF and was not being given his diuretics as prescribed by Hospice. There was a full paper trail of faxed med orders, repeated phone calls from myself and hospice to administer his meds and he was weeping fluids out of his skin, because of this. He swelled up so much that we rushed over there and called 911 to remove him from the premises and bring him to ER. The poor med techs were clueless and thought his compression socks were wet from an accident! It was fluids coming out of his skin because he was off his meds for 3-4 days! When we got there, the hospice nurse was by his side holding his hand and told us he needed help ASAP - they were horrified by the medical assistance from Atria as well. My father died 3 days later. He was obviously sick enough to be put in hospice care, but we feel his entire family and friends were robbed of precious last moments with him because of this very sudden passing. DO NOT put your loved ones here if they have serious illnesses and need proper medical assistance and med management. The med techs are not qualified for this service. I will say that there were a couple of super friendly and helpful aides that assisted him with other problems and I wish I could remember their names to give them credit.

  • Roy Drummond
    ★★★★★ a year ago

    Caring staff, comfortable facility, lots of activities.

  • trinidad mcgee
    ★★★★★ 4 years ago

    I've worked here at Atria Collwood for eight years now . Since being here I've seen faces come and go , but there's one constant that I love about being employed here . That being the commitment of my coworkers . The biggest help is in the making of the transition of one life and the start of a new one as comfortable and natuarl as possible . We are truly one big family here and it shows . It's not what I expected when I started and I'm sure you'll feel the the same .

  • Carmen Gabaldon
    ★★★★★ 2 years ago

    Professional, staff are very caring and attentive with the residents.

  • Mary Tomlingson
    ★★★★★ 6 years ago

    No one should have a loved one at any Atria living facility unless they fall into the category of "Independent Living". This is a suitable environment only for people who need minor assistance. Their " med techs" have no training beyond what an 8th grader could do. They take in and keep residents that require care which they cannot provide. Residents are left in situations where it's just a matter a time before a fall or worse happens. Most of the " med techs" spend their days off cleaning homes or working at a fast food restaurant. Don't let them fool you. Trust me they will try.

 

Other Information

Facility TypeResidential Care Elderly
OwnerWg Collwood Knolls Sh Lp/Atria Mngmt Co LLC
Facility AdministratorMyra Aragones
Regional Office08
License StatusLicensed
Date Licensed1999-12-20
Date Closed0000-00-00
Date Of Last Visit2015-05-26
Inspection Visits1
Complaint Visits9
Other Visits23
Total Visits33
All Visit Dates05/26/2015, 05/26/2015, 05/15/2015, 04/16/2015, 04/16/2015, 01/15/2015, 01/15/2015, 11/20/2014, 11/20/2014, 10/15/2014, 09/18/2014, 09/18/2014, 08/12/2014, 06/25/2014, 04/28/2014, 11/21/2013, 11/21/2013, 11/21/2013, 07/29/2013, 06/24/2013, 02/19/2013, 08/
Inspection Visit Dates2012-08-21
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact4
Other Visit Dates05/26/2015, 05/26/2015, 05/15/2015, 04/16/2015, 04/16/2015, 01/15/2015, 01/15/2015, 11/20/2014, 11/20/2014, 10/15/2014, 09/18/2014, 08/12/2014, 06/25/2014, 11/21/2013, 11/21/2013, 07/29/2013, 06/24/2013, 08/03/2012, 02/24/2011, 09/23/2010, 09/23/2010, 08/
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact12
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations11
Inconclusive Allegations5
Substantiated Allegations4
Unfounded Allegations2




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