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Atria Willow Glen

  1. Assisted Living
  2. California
  3. San Jose Assisted Living Facilities
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Overall Rating 3.8 / 5.0 ★★★★★

  • Jessica Garcia
    ★★★★★ in the last week

    Simply fantastic! I went in to Atria Almaden last week and secured a beautiful studio apartment for my father. This place is awesome - state of the art and tons of great activities for my dad to stay busy. The building itself is going to be beautiful. Three restaurants which include a sky lounge car which my father will love. Plenty of opportunities for socializing. I think my father will thrive in this community. Highly recommend!!!

  • Mariah Bevard
    ★★★★★ in the last week

    A couple great things about his place but that's where it abruptly ends. The residents here are lovely and the grounds are beautiful! However the management and staff leave MUCH to be desired. When signing contracts with them make sure you take away the paper work and read through every line and examine the phrasing. Later you won't be able to prove anything they said to you, only what you signed. They have lots of stipulations they they gloss over and hope you don't pay too much attention to. The most egregious one being an upfront, NON-REFUNDABLE "facility fee" at the time of at least $3,600. They say it is for programs and maintenance of the community, however if that is true it would be more fitting that that be factored into the rent or added as a monthly fee. Instead the fee is required upfront and no matter how long you stay it will not be returned to you. Of course Atria is hoping you pass away or move as quickly as possible to pocket as much cash as possible. My mother in law stayed at Atria for 4 months and had to leave due to declining health. She left her apartment in excellent condition. When we asked about what they had referred to as a deposit when signing rental paperwork now the "deposit" had suddenly turned into a "facility fee" and would not be returned. SO SHADY! My mother in law did not use $750 a month of programs or community resources!! When we pushed a little asking why this was a upfront fee and not a more fair monthly fee we were given a "you're the ones who signed the contract" canned response. Shame on our family for not being more critical of the paperwork we signed, but honestly shame on Atria for taking advantage of senior citizens on a fixed income and being so underhanded and cold about it. Oh, and the food is terrible. Overall definitely would not recommend Atria to anyone I care about. UPDATE 2/6/20: I would not like to speak with anyone to tell us more of what we've already heard. I know what Atria did was legal, it's just not moral. It is more important that we warn anyone considering Atria of your predatory practices. I see there is no defense of the structure of your "facility fee" which is understandable seeing how it is unreasonable. If Atria is really concerned about your "commitment to being a great place to live" as a company you would make it clear to those signing contracts with you what they are signing. Atria would not just give a big legal middle finger when questions are brought after you had already pulled the wool over residents' eyes. OR BETTER YET, you would fix your "facility fee" system to be fair. Atria is not compassionate, Atria is a corporation interested in wringing out every penny in the most heartless way possible.

  • Stevie Slaughter
    ★★★★★ in the last week

    I work with elderly clients specializing in Alzheimers. The thing I loved about Atria is their willingness to help provide my client with the most independent life they were capable of living. As my client's illness progressed and was moved into memory care, I've been even more impressed. The staff is caring, the activities engaging and the residents are always engaged to their capacity. They even use aroma therapy to help residents establish routines re: time of day. Calm at night and engaging in am. It is clean and lively. I love the outdoor area. Richard is very knowledgable re: dementia and has a passion to understand how to help his residents to his best ability.

  • Kathy McAfee
    ★★★★★ 3 weeks ago

    We are grateful to the team at Atria Willow Glen for providing a wonderful community, beautiful grounds, good food and a vibrant social activity life for our mom, Jo. She lived their very happily for 3 years, until we persuaded her to move across the country to be closer to us. She made great friends at Atria. She got involved in the food committee, participated in the swimming classes, belonged to the Mahjong club, went on countless trips and outings, and enjoyed the fine cuisine and meals. As her children, we were overjoyed that Atria was such a great fit for her and that she happy living there. I will miss feeding the Koi fish in that gorgeous pond you have outside the dining hall. So peaceful!

  • Kris Dollard
    ★★★★★ 7 months ago

    My mom is having a good experience here. Food is good, staff are proficient, grounds are inviting.

 

Other Information

Facility TypeResidential Care Elderly
OwnerWg Willow Glen Sh, Lp & Atria Mgmt. Co, LLC
Facility AdministratorKurt Gursu
Regional Office26
License StatusLicensed
Date Licensed1998-09-15
Date Closed0000-00-00
Date Of Last Visit2015-02-18
Inspection Visits4
Complaint Visits4
Other Visits10
Total Visits18
All Visit Dates02/18/2015, 09/26/2014, 08/07/2014, 06/06/2014, 05/23/2014, 05/01/2014, 12/04/2013, 09/10/2013, 05/14/2013, 04/04/2013, 03/05/2013, 03/05/2013, 09/11/2012, 07/12/2012, 07/12/2012, 12/07/2011, 08/20/2010, 08/20/2010
Inspection Visit Dates09/26/2014, 09/10/2013, 07/12/2012, 08/20/2010
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact5
Other Visit Dates02/18/2015, 08/07/2014, 06/06/2014, 05/23/2014, 05/01/2014, 12/04/2013, 04/04/2013, 03/05/2013, 09/11/2012, 12/07/2011
Other Citation For Immediate Health Safety Or Rights Impact3
Other Citation For Potential Health Safety Or Rights Impact1
Complaint Citation For Immediate Health Safety Or Rights Impact2
Complaint Citation For Potential Health Safety Or Rights Impact3
Total Allegations13
Inconclusive Allegations2
Substantiated Allegations4
Unfounded Allegations7




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