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Brookdale At San Juan Capistrano

  1. Assisted Living
  2. California
  3. San Juan Capistrano Assisted Living Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • angel hinami
    ★★★★★ a month ago

    My grandmother was placed here after a hospital stay, they were not attentive, and this simply is not the place for any loved one that needs specialized care (such as stroke). On multiple occasions they had lowered her bed so far that it crushed her Cath bag and caused it to burst and leak all over the floor. My grandmother had a major stroke in FRONT OF THE NURSES station and nobody noticed until my mother called for help. If your loved ones need any kind of assistance and are not independent DO NOT SEND THEM HERE.

  • Ada Geraghty
    ★★★★★ 12 months ago

    I recently visited a friend there at the Skilled Nursing. I was horrified at the lack of professionalism, poor care, and general lack of cleanliness, from the smell upon walking in the door to the general uncleanliness of the whole place. So sad that our seniors receive such poor care at this stage of their lives,very often with no one to advocate for them. I also understand that Brookdale is without a CEO or Executive Director, the recent one, allegedly, having being fired, the previous two, allegedly, with relatively short stays as well. My friend has since left Brookdale and is now at a reputable facility and very happy there. Please hire competent staff, and just as important, pay them a just living wage, so that they don't have to rely on a second job to survive, resulting in stress and fatigue , which inevitably results in poor patient care.

  • Delta Valley
    ★★★★★ 7 months ago

    I spent nearly 2 weeks at Brookdale San Juan Capistrano's Skilled Nursing Facility after being released from the hospital following an operation, and I wanted to express my heartfelt appreciation for the wonderful care and service provided by the administrative, nursing, physical therapy and nutritional departments of this facility. The staff went out of their way to make my stay comfortable and to help me heal so that I might be able to resume my daily living routine. They were especially attentive and flexible when it came to the meal menu (which consisted of excellent food), and my special needs. While I feel a sense of gratitude to the entire staff, I wanted to identify the following particular individuals by name for their caring and compassion: Rob Daynes (Executive Administrator), Rowena Alfonso (Director of Clinical Services), Michele Staggs (Admissions Coordinator), and Soraya Kohansal (Certified Dietary Manager). Abdolrashid B.

  • Iliana Hart
    ★★★★★ a year ago

    I did community service here. I played duets on my flute with my private flute teacher. We loved everyone here! The elderly here were such a wonderful audience!!

  • Amy Arenas
    ★★★★★ 9 months ago

    Food was superb! Well organized!

 

Other Information

Facility TypeRCFE-Continuing Care Retirement Community
OwnerS-H Opco San Juan Cap. LLC-Bkd Twenty-One Mgt. Inc
Facility AdministratorRobert Koontz
Regional Office22
License StatusLicensed
Date Licensed2014-08-29
Date Closed0000-00-00
Date Of Last Visit2015-03-06
Inspection Visits0
Complaint Visits1
Other Visits2
Total Visits3
All Visit Dates03/06/2015, 02/06/2015, 01/29/2015
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates03/06/2015, 01/29/2015
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations1
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations1




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