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Brookdale At San Juan Capistrano

  1. Assisted Living
  2. California
  3. San Juan Capistrano Assisted Living Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Nilanjana P
    ★★★★★ 4 months ago

    I was at this place for a month I had to recover from my brain surgery I am very happy with the staff they really helped me to recover well they serve good food and the activity room was a great place to have fun and listen to great piano play by Mr Hari . I loved staying here .

  • angel hinami
    ★★★★★ 7 months ago

    My grandmother was placed here after a hospital stay, they were not attentive, and this simply is not the place for any loved one that needs specialized care (such as stroke). On multiple occasions they had lowered her bed so far that it crushed her Cath bag and caused it to burst and leak all over the floor. My grandmother had a major stroke in FRONT OF THE NURSES station and nobody noticed until my mother called for help. If your loved ones need any kind of assistance and are not independent DO NOT SEND THEM HERE.

  • Ada Geraghty
    ★★★★★ a year ago

    I recently visited a friend there at the Skilled Nursing. I was horrified at the lack of professionalism, poor care, and general lack of cleanliness, from the smell upon walking in the door to the general uncleanliness of the whole place. So sad that our seniors receive such poor care at this stage of their lives,very often with no one to advocate for them. I also understand that Brookdale is without a CEO or Executive Director, the recent one, allegedly, having being fired, the previous two, allegedly, with relatively short stays as well. My friend has since left Brookdale and is now at a reputable facility and very happy there. Please hire competent staff, and just as important, pay them a just living wage, so that they don't have to rely on a second job to survive, resulting in stress and fatigue , which inevitably results in poor patient care.

  • Delta Valley
    ★★★★★ a year ago

    I spent nearly 2 weeks at Brookdale San Juan Capistrano's Skilled Nursing Facility after being released from the hospital following an operation, and I wanted to express my heartfelt appreciation for the wonderful care and service provided by the administrative, nursing, physical therapy and nutritional departments of this facility. The staff went out of their way to make my stay comfortable and to help me heal so that I might be able to resume my daily living routine. They were especially attentive and flexible when it came to the meal menu (which consisted of excellent food), and my special needs. While I feel a sense of gratitude to the entire staff, I wanted to identify the following particular individuals by name for their caring and compassion: Rob Daynes (Executive Administrator), Rowena Alfonso (Director of Clinical Services), Michele Staggs (Admissions Coordinator), and Soraya Kohansal (Certified Dietary Manager). Abdolrashid B.

  • Cheri Butler
    ★★★★★ 3 years ago

    Brookdale Senior Living in San Juan Capistrano is a wonderful facility. We moved our elderly mother into her little "studio" type apartment earlier this year. We are very pleased with how smooth the transition was for her. The care giving staff is excellent; very kind and helpful. And the Activities Team is wonderful. They work very hard to plan activities that engage as many of the residents as possible As a result of their thoughtful and caring approach to all of the seniors, they have created a very welcoming environment. I could never have anticipated how easy the move would be for my mom, and how much she would enjoy her new "home". She feels safe there. I am very grateful to everyone at Brookdale SJC for taking excellent care of my mom.

 

Other Information

Facility TypeRCFE-Continuing Care Retirement Community
OwnerS-H Opco San Juan Cap. LLC-Bkd Twenty-One Mgt. Inc
Facility AdministratorRobert Koontz
Regional Office22
License StatusLicensed
Date Licensed2014-08-29
Date Closed0000-00-00
Date Of Last Visit2015-03-06
Inspection Visits0
Complaint Visits1
Other Visits2
Total Visits3
All Visit Dates03/06/2015, 02/06/2015, 01/29/2015
Inspection Visit Dates0000-00-00
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates03/06/2015, 01/29/2015
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations1
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations1




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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