Sunrise Of San Mateo
Overall Rating 3.2 / 5.0 ★★★★★
Nancy Young★★★★★ a year ago
A five star rating for Sunrise San Mateo is well deserved. Having had my mother in an assisted living home prior, I have the ability to compare. In my opinion there is no comparison. My mother came to Sunrise San Mateo in Hospice. The care she has received from the staff is incredible. They pay attention to detail and actually care about my mother. They coordinate with Hospice and I truly do no worry about my Mother now that she is there. I know that if even the slightest incident takes place, i.e., a small cut on the hand, I receive a phone call immediately. The residents are friendly, welcoming and very happy. It's a smaller facility so it is easier for people to get to know one another. They have activities taking place all of the time. I believe a great Assisted Living Facility is 'great' because the care starts at the top. The Executive Director, Director of Sales, nursing staff, and the care staff all have the right attitude. They are responsive, friendly and get to know the residents AND their families. I highly recommend Sunrise San Mateo and am grateful my Mom is there
Maya Ohms★★★★★ 3 years ago
I think this place is out-of-control . Cannot keep administrative staff - lost their book-keeper, general manager and in general all management level positions are like a revolving door. Fourth floor Reminiscence is short staffed - you pay for services that you do not get. I had to move my family member out of there because of on-going concerns.
A Google User★★★★★ 7 years ago
A charming house with a ceramic tile floor in the kitchen was a dream come true for me. Unfortunately, the grout was off color in some areas and the tile worn in front of the sink, and stained by the stove. Baker's Chem Dry came to look and the owner Bob gave me an estimate. He answered all my questions to my satisfaction and I hired them to re-do my kitchen floor. Excellent. My floor is now almost entirely the same color. They sealed the grout and tile after the cleaning, and it looks fantastic. Probably in ? years I will have it done again.
A Google User★★★★★ 7 years ago
If you put down a deposit, don't expect it back without months and months of wrangling. The business manager somehow is never available and phone calls are not returned - it's not that they aren't returned on a timely basis, it is that they are not returned at all. NO STARS for the unprofessional manner in which they deal with clients.
|Facility Type||Residential Care Elderly|
|Owner||Sunrise Sen Liv Mgmt, Inc. & Szr San Mateo LLC|
|Facility Administrator||Peterson, Mary Ann|
|Date Of Last Visit||2014-07-15|
|All Visit Dates||07/15/2014, 12/11/2013, 04/09/2013, 02/20/2013, 02/20/2013, 07/19/2012, 01/31/2011|
|Inspection Visit Dates||07/15/2014, 07/19/2012|
|Inspection Citation For Immediate Health Safety Or Rights Impact||0|
|Inspection Citation For Potential Health Safety Or Rights Impact||0|
|Other Visit Dates||12/11/2013, 01/31/2011|
|Other Citation For Immediate Health Safety Or Rights Impact||1|
|Other Citation For Potential Health Safety Or Rights Impact||0|
|Complaint Citation For Immediate Health Safety Or Rights Impact||2|
|Complaint Citation For Potential Health Safety Or Rights Impact||2|
Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.