Spring Lake Village
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Does Spring Lake Village, Inc offer the following services?
Care for the terminally ill
Trained for Alzheimer's, dementia, etc.
Care for bladder or bowel control problems
Plan, Prepare & Clean-Up Meals
Provides around the clock staff
For appointments, groceries, etc.
Can pay for care via Medicaid
Overall Rating 4.4 / 5.0 ★★★★★
Renny Sherrow★★★★★ 3 months ago
A great place for retirement and lovely for visitors. All one needs and more to enjoy a full life.
Pat Cummings★★★★★ 10 months ago
This retirement community is absolutely gorgeous! Main building hosts two restaurant-style dining areas on either side of a stunning engave/indoor garden. While I was visiting, I saw 18 residents being driven in golf-carts or taken on longer drives in cars. Someone REALLY thought about what was needed to supply a gracious retirement lifestyle...
alntech★★★★★ 4 months ago
A very clean, nice, housing complex located right by Spring lake Park.
Ken Waterman★★★★★ 4 months ago
Visited resident. Food is amazing
Denise Claeys★★★★★ 9 months ago
When the Santa Rosa Firestorm hit, my parents were evacuated from Spring Lake Village - which failed miserably at handling the basics of emergency support and communication for their residents. An 86 year-old, semi-ambulatory resident with mild dementia was taken out of her home, at dawn, for a non-emergency evacuation - without her inhalers and COPD medication. She was dropped off at a Red Cross shelter with only the clothes on her back and no family notification. An emergency-specific voice message at Spring Lake Village's main phone number was not implemented for at least 36 hours after residents evacuated. Until then, there was no answer to phone calls, even though the surrounding neighborhood was safe, secure, and NOT under mandatory evacuation. This caused unnecessary worry about the state of the facility for those who tried to call. It took a group Facebook effort among far-flung relatives of evacuees - who didn't know each other previously - to locate the shelters where some individuals had been taken. Episcopal Senior Communities, who owns SLV, eventually set up an emergency help line at their Walnut Creek, CA corporate office. Those providing information were either elderly folks, whose ability to help was limited - or a rude and defensive manager whose help, for my parents, was nonexistent. Much of the information I was given, when I called, turned out to be inaccurate - as has been the sporadically updated info on Spring Lake Village's website, Walnut Creek is too far away to provide accurate information during a major emergency. Moreover, the website was difficult for evacuees to access during an emergency evacuation and power outage with multiple downed cel towers. I am in touch with other SLV family members who share my outrage. I am so frustrated and worried about the well-being of my elderly parents and their community. Spring Lake Village "looks" very nice and commands some of the highest fees in the area - but looks can be deceiving.
|Facility Type||RCFE-Continuing Care Retirement Community|
|Owner||Episcopal Senior Communities|
|Facility Administrator||Sharon York|
|Date Of Last Visit||2014-10-01|
|All Visit Dates||10/01/2014, 10/01/2014, 05/07/2014, 01/03/2014, 12/18/2013|
|Inspection Visit Dates||2013-12-18|
|Inspection Citation For Immediate Health Safety Or Rights Impact||1|
|Inspection Citation For Potential Health Safety Or Rights Impact||1|
|Other Visit Dates||10/01/2014, 10/01/2014, 05/07/2014, 01/03/2014|
|Other Citation For Immediate Health Safety Or Rights Impact||0|
|Other Citation For Potential Health Safety Or Rights Impact||0|
|Complaint Citation For Immediate Health Safety Or Rights Impact||0|
|Complaint Citation For Potential Health Safety Or Rights Impact||0|
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