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Spring Lake Village

  1. Assisted Living
  2. California
  3. Santa Rosa Assisted Living Facilities
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Reviews
Overall Rating 4.4 / 5.0 ★★★★★

  • Renny Sherrow
    ★★★★★ 3 months ago

    A great place for retirement and lovely for visitors. All one needs and more to enjoy a full life.

  • Pat Cummings
    ★★★★★ 10 months ago

    This retirement community is absolutely gorgeous! Main building hosts two restaurant-style dining areas on either side of a stunning engave/indoor garden. While I was visiting, I saw 18 residents being driven in golf-carts or taken on longer drives in cars. Someone REALLY thought about what was needed to supply a gracious retirement lifestyle...

  • alntech
    ★★★★★ 4 months ago

    A very clean, nice, housing complex located right by Spring lake Park.

  • Ken Waterman
    ★★★★★ 4 months ago

    Visited resident. Food is amazing

  • Denise Claeys
    ★★★★★ 9 months ago

    When the Santa Rosa Firestorm hit, my parents were evacuated from Spring Lake Village - which failed miserably at handling the basics of emergency support and communication for their residents. An 86 year-old, semi-ambulatory resident with mild dementia was taken out of her home, at dawn, for a non-emergency evacuation - without her inhalers and COPD medication. She was dropped off at a Red Cross shelter with only the clothes on her back and no family notification. An emergency-specific voice message at Spring Lake Village's main phone number was not implemented for at least 36 hours after residents evacuated. Until then, there was no answer to phone calls, even though the surrounding neighborhood was safe, secure, and NOT under mandatory evacuation. This caused unnecessary worry about the state of the facility for those who tried to call. It took a group Facebook effort among far-flung relatives of evacuees - who didn't know each other previously - to locate the shelters where some individuals had been taken. Episcopal Senior Communities, who owns SLV, eventually set up an emergency help line at their Walnut Creek, CA corporate office. Those providing information were either elderly folks, whose ability to help was limited - or a rude and defensive manager whose help, for my parents, was nonexistent. Much of the information I was given, when I called, turned out to be inaccurate - as has been the sporadically updated info on Spring Lake Village's website, Walnut Creek is too far away to provide accurate information during a major emergency. Moreover, the website was difficult for evacuees to access during an emergency evacuation and power outage with multiple downed cel towers. I am in touch with other SLV family members who share my outrage. I am so frustrated and worried about the well-being of my elderly parents and their community. Spring Lake Village "looks" very nice and commands some of the highest fees in the area - but looks can be deceiving.

 

Other Information

Facility TypeRCFE-Continuing Care Retirement Community
OwnerEpiscopal Senior Communities
Facility AdministratorSharon York
Regional Office21
License StatusLicensed
Date Licensed1993-08-07
Date Closed0000-00-00
Date Of Last Visit2014-10-01
Inspection Visits1
Complaint Visits0
Other Visits4
Total Visits5
All Visit Dates10/01/2014, 10/01/2014, 05/07/2014, 01/03/2014, 12/18/2013
Inspection Visit Dates2013-12-18
Inspection Citation For Immediate Health Safety Or Rights Impact1
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates10/01/2014, 10/01/2014, 05/07/2014, 01/03/2014
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations0
Inconclusive Allegations0
Substantiated Allegations0
Unfounded Allegations0




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