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Wagner Heights Residential

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Joyce Kenny
    ★★★★★ 2 months ago

    I JUST WANT TO SAY THAT I THINK HAVING AN UNAVIBLE PHONE NUMBER TO REACH FAMILY MEMEBER FOR EMERGANCIES ON YOU MOTHER'S BEHALF IS BULL. THE MANAGER THERE HAS NO FEELINGS TOWARDS ANYTHING, ONE OF THE GIRLS ANSWERING THE PHONE ARE VERY RUDE. HOW ARE PEOPLE TO KNOW TO CALL YOU BACK? IF I GET A CALL FOR UNKNOWN NUMBER OR UNAVIBLE PJONE NUMBER'S I WONT LISTEN TO THE MESSAGE NOR WILL I THINK IT HAS ANYTHING TO DO WITH THE WELFAIR OF MY MOTHER. I WILL JUST AS ANYONE WOULD THINK IT'S A TELAMARKERED OR SOME RANOM SALES CALL. I WONT EVEN LISTEN TO THE MESSAGE IT GET ERASED. THINK ABOUT THAT ALL ASST. LIVING AND NURSING HOME HAVE THIER NAMES THAT POP UP ON THE CALLER ID SO POEPLE KNOW IT'S THIER LOVED ONE CALLING APPARANTLY THIS PLACE THINKS NOTHIG OF THIER ELDERLY FAMILIES TO HAVE THIER NAME ON CALLER ID SO FAMILIES KNOW IF THERE'S A PROBLEM. DON'T WORRY COMPLAINANT HAS BEEN MADE!!!!

  • julie pate
    ★★★★★ 4 years ago

    My friend's mother lives there and I hear what a nightmare it is to live there. She plugged in her electric chair then knocked out the power to her room for a whole weekend. My friend got her mother a microwave and refrigerator and they had to remove the food from the refrigerator.She explained to me that her mother has a 1/2 cold sandwich and canned fruit or three bean salad for their dinner.There are no choices or only 2 and its the same menu every evening. There are no appropriate snacks for her being a diabetic. She said that the medgivers wait to tell her that there are no pills left and my friend has to deal with Kaiser who's doctors take their time approving orders the patients already have on file. Her mother does without her medications because of poor standards and practices and no management involvement.The manager wont do anything to staff who overstep their boundaries taking food from her mother's pantry, coming in her room and not doing any work or offering to assist her in anyway. They want to visit instead of doing their job. She said her mother had to have a temporary foley catheter and the medgiver threatened to kick her out of the facillity. The manager there told my friend that she needed to pay to have the staff trained because she didn't know anything about foley catheters. She didnt know the laws about patients in assisted living can have a foley catheter. When my friend had to get the foley taken out she got different ordersfor her mother to do self intermittent catheter and the management didnt know what that was, management thought they needed training for it and told my friend she needed to provide someone to train the staff. The manager is not available around the first when a payment is due, takes long lunches and leaves early every day. The facillity was on lockdown ( no one in or out ) because they had a norovirus that spread over the facillity. Her mother was in the hospital to recieve fluids for the sever dehydration she got while living there. I'd give that facillity an F.

  • A Google User
    ★★★★★ 7 years ago

    Wagner Heights Residential offers the best 24 hour care I have ever seen for the elderly the staff really care about the residents you walk into this clean home you see the residents relaxed and happy. I was looking for a place for my mom she was getting where she was unable to care for herself at home she would forget to eat and take her medicine I search all over for a place to that my mom would get good care then I called Wagner Heights Residential I spoke the Administrator she explained what they would offer my mom for her care WOW I could not believe all they offer so I went to see for my self and I was impressed how happy the people are that live there. my mom has lived at Wagner Heights Residential for 3 yrs now and we are vary happy with the care she recieves we could 'nt ask for more loving careing people to care for our mom.

  • A Google User
    ★★★★★ 6 years ago

    so difficult to reach the administrator at this facility, Who are the families supposed to contact for questions? the Janitor??

  • jerrad weber
    ★★★★★ a year ago

 

Other Information

Facility TypeResidential Care Elderly
OwnerCovenant Care California, Inc.
Facility AdministratorEthel Thomas
Regional Office23
License StatusLicensed
Date Licensed1995-06-14
Date Closed0000-00-00
Date Of Last Visit2015-05-27
Inspection Visits7
Complaint Visits3
Other Visits4
Total Visits14
All Visit Dates05/27/2015, 09/05/2014, 03/24/2014, 12/18/2013, 10/08/2012, 08/30/2012, 08/10/2012, 10/06/2011, 11/10/2010, 09/17/2010, 09/01/2010, 08/31/2010, 08/30/2010, 04/12/2010
Inspection Visit Dates05/27/2015, 09/05/2014, 12/18/2013, 08/10/2012, 10/06/2011, 08/31/2010, 08/30/2010
Inspection Citation For Immediate Health Safety Or Rights Impact5
Inspection Citation For Potential Health Safety Or Rights Impact7
Other Visit Dates08/30/2012, 11/10/2010, 09/17/2010, 09/01/2010
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact1
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations3
Inconclusive Allegations0
Substantiated Allegations2
Unfounded Allegations1




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