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Atria Hillcrest

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  2. California
  3. Thousand Oaks Assisted Living Facilities
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Overall Rating 4.6 / 5.0 ★★★★★

  • Howard Bliman
    ★★★★★ a year ago

    My mother Rose Bliman is the longest surviving resident at Atria Hillcrest. Her 21 years at the same location is testament to the excellent care that this facility provides. In great measure, I owe my mother's longevity to Atria's friendly housekeepers, attentive servers, engaging activities director, considerate drivers, caring MAs, conscientious nurses, effective medical director (Urbano), and amazing executive director (Jane). For example, when a terminal illness threatened Rose's quality of life, Jane promptly arranged an incredibly smooth transition to palliative care that is restoring the comfort, joy, and dignity of my mother's remaining days. Thank you Atria Hillcrest! Howard Bliman, MD

  • John Van Camp
    ★★★★★ 4 years ago

    Atria Hillcrest is a fantastic community with a loving and caring staff. The new remodel is really wonderful, and inviting. There's just something very nice about "new." Not only is it refreshing for the residents and staff, but it is kind of fun to watch the development and enjoy the new spaces and facilities. You never walk in the door without feeling really comfy and at home.

  • Jana Chinn
    ★★★★★ 4 years ago

    Hillcrest is a happy place! I've never worked in an environment where I've witnessed and been a part of so much love, laughter and commitment from both staff and residents. Our residents are the most wonderful people, and it our pleasure and honor to serve them every day. They love us as much as we love them! Hey, Care staff, you are all AMAZING!! It is also impressive to see and experience genuine and compassionate leadership. We have a rockstar Team!! Yay Hillcrest!!!

  • Laura C.
    ★★★★★ 3 years ago

    My Mom has lived in this facility for 11 years. We moved her to the new "Life Guidance" floor last year - she was one of the first residents of the new floor. She has been a guinea pig from the start. The have had five different directors on the floor since it's inception. They have not come through with the level of care that was promised. We are paying $6800 per month - that is "Rolls Royce" level care. We are receiving -at best - Volkswagon level care. The memory care unit is grossly understaffed and staff quits on a weekly basis. (As do there Directors - as I stated above.) Call the Atria and when you are put on hold - listen to their "glowing description" of what the Life Guidance floor has to offer. It is a complete joke. We are currently being forced to relocate my Mother due to the gross lack of care. We have been waiting since September 14th for any one in management to contact us about our concerns. They have not. We went in at 9 am today - there is not one level of management in the entire building - AGAIN. Run, don't walk - to find your loved one a different place. You will be doing your loved one a great service to NOT have them live here.

  • Lori Peters
    ★★★★★ 4 years ago

    Martha at Life Guidance has been so wonderful in her leadership role of the "neighborhood." Our family feels so grateful that mom is happy and stays healthy in her home. Thank you!!


Other Information

Facility TypeResidential Care Elderly
OwnerWg Hillcrest Inn Sh,Lp & Atria Mgmt Co., LLC
Facility AdministratorMartha Berard
Regional Office31
License StatusLicensed
Date Licensed1998-04-20
Date Closed0000-00-00
Date Of Last Visit2015-06-09
Inspection Visits1
Complaint Visits4
Other Visits9
Total Visits14
All Visit Dates06/09/2015, 09/20/2014, 09/16/2014, 07/16/2014, 07/09/2014, 01/13/2014, 05/23/2013, 05/23/2013, 04/24/2013, 03/26/2013, 08/12/2011, 07/13/2011, 07/13/2011, 03/09/2011
Inspection Visit Dates2013-03-26
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates06/09/2015, 09/20/2014, 09/16/2014, 07/16/2014, 07/09/2014, 05/23/2013, 05/23/2013, 04/24/2013, 03/09/2011
Other Citation For Immediate Health Safety Or Rights Impact5
Other Citation For Potential Health Safety Or Rights Impact0
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact2
Total Allegations3
Inconclusive Allegations2
Substantiated Allegations1
Unfounded Allegations0

Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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