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Heritage Court Assisted Living

  1. Assisted Living
  2. California
  3. Upland Assisted Living Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Brad R
    ★★★★★ 3 weeks ago

    The facility is OK and the care provided is adequate. But the staff, while pleasant could use an infusion of inspiration to truly care for the patients there. They frequently are delayed in delivering medication (you will find 6 of them standing around talking) and there is a brush off culture there. When you speak with them about your concerns or the needs of your loved one, they are all too quick to pacify you with some response and then they move on with the issue unresolved. They are highly disorganized. My impression is the staff, just isn't anchored in to what they are doing and the very important job they are doing. They operate on the surface, with no true intention of creating a best quality of life possible for these poor people who have lost their ability to function in normal life. It seems to be a problem in leadership. I feel it could greatly improve with a deeper ingrained philosophy, training and proper supervision.

  • sharon perez
    ★★★★★ 11 months ago

    9 months and counting. My mother has been at this place for nine months now. I continually write reviews because I want others to know that this skilled nursing facility is one that sets the pace and standards that others should notice. Micayla the Activity director and her staff makes the patients feel that they are an extended family member. From the dining area with table class to scheduled activities during the day and let's add there once a Month outings . It is nice to know that your love one is not going to be bored. The staff at Heritage have a great way of including staff and patient interaction. I definitely recommend this place. Sharon

  • Stacey L Sonnentag Downing
    ★★★★★ 6 months ago

    Surlinda Vargas is an amazing care taker, everyone at heritage park was very nice but Surlinda was next level.

  • Lynda Segovia-Thorn
    ★★★★★ 10 months ago

    My FIL is a new pt at your facility. He's a Diabetic and recovering from Quadruple Bypass Surgery. His blood sugar was 300 today, because he has not been given his insulin for the past two days. This is unacceptable! His nurse this morning told him his chart says he's diabetic, but doesn't say he needs insulin. I've just emailed your facility. If anything happens to my FIL because he did not receive his insulin, your facility will be held accountable.

  • David Nelson
    ★★★★★ a year ago

    This place is very nice. I had a family member there and she really liked it and the staff. She always stated the nurses and caregivers were always helpful and very caring. I myself was impressed with the layout and cleanliness of the faculty. Administration and staff were very helpful in my family's time of need. Thank you so much for taking good care of my sister

 

Other Information

Facility TypeResidential Care Elderly
OwnerGhc Of Upland RCFE LLC/Life Gen. Healthcare LLC
Facility AdministratorBryan Hadley
Regional Office19
License StatusLicensed
Date Licensed2007-09-28
Date Closed0000-00-00
Date Of Last Visit2013-10-29
Inspection Visits2
Complaint Visits2
Other Visits3
Total Visits7
All Visit Dates10/29/2013, 08/17/2012, 12/22/2011, 12/22/2011, 12/22/2011, 10/13/2010, 07/23/2010
Inspection Visit Dates08/17/2012, 07/23/2010
Inspection Citation For Immediate Health Safety Or Rights Impact2
Inspection Citation For Potential Health Safety Or Rights Impact1
Other Visit Dates12/22/2011, 12/22/2011, 10/13/2010
Other Citation For Immediate Health Safety Or Rights Impact0
Other Citation For Potential Health Safety Or Rights Impact2
Complaint Citation For Immediate Health Safety Or Rights Impact0
Complaint Citation For Potential Health Safety Or Rights Impact0
Total Allegations4
Inconclusive Allegations3
Substantiated Allegations0
Unfounded Allegations1




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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