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Aegis Of Ventura

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  2. California
  3. Ventura Assisted Living Facilities
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Overall Rating 3.0 / 5.0 ★★★★★

  • Keith Fiedler
    ★★★★★ 2 months ago

    Moving Mom and Dad into assisted living was a difficult phase for all of us, staying in their home of 35 years was no longer feasible. During the move into Aegis of Ventura we were impressed with the diligence, care and attention we received from the staff and management. Staff regularly, in passing, offered to assist in any way. There were 101 details and preferences that needed to be worked out and they were always helpful and cooperative in easing this transition.

  • Laurie Walton
    ★★★★★ 3 months ago

    The care has a lot of issues. The residents aids are underpaid at an average of $12 an hour for the expected care required by management. My mother is in the last later stages of Alzheimer's and it has been difficult to get help at night. An example is I was on Alexa Show with her and it was apparent ahe was hacing a small feather stroke caused from her vascular dementia. She tried to push her call button and no one came, Her May mat that is outside her bed to alert staff when she stands because she is a fall risk wasn't in place and so she couldn't step on it to get immediate help. I was calling on the facilities phone to the direct line and the phone rang more than 50 times in the two call attempts. Finally someone answered and I was literally yelling for someoneone to get up to her room. The person answering the phone seemed put out that I was calling asking for help. It was infuriating considering the approximate $5000 she pays,per month. The turnover in staff is obvious as one of the many problems. Two weeks ago an employee who voluntarily quite turned Aegis into the oversight agency, CDSS, for violations mandated by the State. CDSS went there on July 2, 2018 and fined Aegis for violations such as the air conditioner in the kitchen dripping condensation from the roof into the residents foods. I found the exit sign outside my mom's room hanging by one loose screw. I was appalled at the 17 violations he notified CDSS about. After the inspection, Bill, in management sent the former employee an email saying he was no longer allowed at the facility even to visit residents he had as friends. My mother was one of those residents and she was furious when I told her. I had personally seen the email sent to him by Bill (Solid evidence and not hearsay) and was equally furious. CDSS went back and reprimanded Bill for his actions letting him know he was out of line and could not refuse any resident, who requested visitors, to forbid it. I went into the CDSS website and looked them up for prior year inspections and violations. I didn't like what I saw. I am not my mothers Power of Attorney so she is stuck there. I would suggest that if you are going to place a loved one in any facility to not judge it by just the look, activities, and food but to see what violations they have on their record at CDSS. My mom has been in two other facilities and I think most of these facilities over sell their services, facility and general appearance. They just need to fill their apartments. The care for our elderly in Ventura seems challenged to provide high quality care considering the cost our seniors pay. Again, before you choose a facility check the ratings, not on the internet or just your initial,impression, but on the ratings at the CDSS site. Also the residenrs needing assistance, only get 2 showers a week and my mom hates it sinceshowers really make her feel better which is one factor affecting her behavior and appearance. I live 1 1/2 hours away and I am grateful /to see and talk with her on Amazon Echo Show. We talk, I read to her and we even do arm exercises normally morning and night for several hours. She doesn't even have to touch the device. I set it up for drop in calls so it calls her and the camera and microphone immediately works. I think all elderly who want to see and talk with family/friends should have an Alexa Show with each family member's home having one. She can call me and video conference or ask Alexa to get the weather, music she loves to listen too, and a lot of questions she may have. I ask the aids sometimes to ask Alexa to play a piece of music for her when she goes to bed or I read her a story. Seeing your loved one adds so much to their and your life. Great quality time for everyone. The

  • Lucky Enlow
    ★★★★★ 2 years ago

    This assisted living facility is actually not all that great. The exterior is very nice looking and the whole facility is pretty well kept and looks nice. The major issue with this place is the staff. The staff here always seems to be running at a skeleton crew kind of situation and the level of care given to each of the guests there is rather minimal. The amount of activity's are sub-par at best and the price is a bit to much for what they do.

  • Carolyn Jorgensen
    ★★★★★ 2 years ago

    We had mom in two places before we found Aegis. By the time we got to Aegis, we were pretty upset with the previous care from other places. We told them what we were not going to tolerate, and they already had rules in place to prevent those problems. Mom was healthier and happier once she got to Aegis. When we popped in for surprise visits, mom was always clean, hair combed, dressed properly and having a good time. There are lots of activities. The people who work there really do enjoy working with the elderly so mom is truly being cared for. When we have a concern, or THEY have a concern, they meet with us right away and handle the situation.

 

Other Information

Facility TypeResidential Care Elderly
OwnerAegis Senior Communities, LLC
Facility AdministratorWilliam T Phelps
Regional Office31
License StatusLicensed
Date Licensed2001-09-11
Date Closed0000-00-00
Date Of Last Visit2015-05-13
Inspection Visits1
Complaint Visits9
Other Visits12
Total Visits22
All Visit Dates05/13/2015, 02/20/2015, 02/20/2015, 09/19/2014, 09/10/2014, 06/20/2014, 03/13/2014, 12/19/2013, 12/19/2013, 07/03/2013, 05/29/2013, 11/05/2012, 11/05/2012, 11/05/2012, 11/09/2010, 11/09/2010, 09/13/2010, 09/13/2010, 08/18/2010, 07/06/2010, 04/22/2010, 04/
Inspection Visit Dates2013-05-29
Inspection Citation For Immediate Health Safety Or Rights Impact0
Inspection Citation For Potential Health Safety Or Rights Impact0
Other Visit Dates05/13/2015, 02/20/2015, 09/19/2014, 09/10/2014, 06/20/2014, 03/13/2014, 12/19/2013, 07/03/2013, 11/05/2012, 11/09/2010, 09/13/2010, 08/18/2010
Other Citation For Immediate Health Safety Or Rights Impact7
Other Citation For Potential Health Safety Or Rights Impact3
Complaint Citation For Immediate Health Safety Or Rights Impact4
Complaint Citation For Potential Health Safety Or Rights Impact1
Total Allegations13
Inconclusive Allegations8
Substantiated Allegations4
Unfounded Allegations1




Disclaimer: We DO NOT check license status for facilities and DO NOT ensure each property is classified as an "assisted living" facility. We try to list all senior living companies in a given area, some might not be licensed as assisted living. We strongly urge every consumer to conduct due diligence on facilities they are considering. This includes but is not limited to verifying the license status of a facility, researching inspection reports and complaints and visiting facilities in person.

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